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Coughlin Scion
- Car Dealers
- Heath, OH
About this business
Location details
2360 Hebron Rd, Heath, OH, 43056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I purchased a Toyota Sienna from here yesterday, and it was an AMAZING experience. Everyone was so helpful, they gave us all the info up front, and got us out as quickly as possible so we could make the long treck back home. This is the second time we've purchased from a Toyota dealership, and both times the transactions were so smooth and straight forward. Thanks for a GREAT New Years Eve, guys!!
Business response:
We are so glad to hear that you were able to get the right vehicle that you were looking for Sandy! We also want to thank you for your continued support with our dealerships and please reach out if we can do anything else for you! :)
Business response:
Anna, I am very sorry to hear about this mix-up. It doesn't happen often, but it does happen from time to time, and we always feel awful, as the client can't do anything but feel like they are stuck in the middle. While I will not defend Ben, he should have taken full responsibility for this "fallen on his sword" so-to-speak, I will mention that Ben really does have nothing to do with, nor any power to control where our vehicles are sent, or to whom they are sent. Clearly communication failed between our separate business, a... read more
People watch out for over charging! The service department started at $50.00. Then it went to $100.00. When we got there they tried to charge $157.00. If I hadn't had the call recorded I wouldn't have had them forced to honor what they said. Oh.. and how can a Toyota dealership not be able to get into a Toyota vehicle? I called a tow truck driver and he went to their dealership and got in the vehicle in less than three minutes. Toyota service said tow trucks do that all the time. I asked if she meant working on Toyota cars. ... read more
Business response:
Jim, I am sorry to hear this. Since your post just past 8:00am, I have been in contact with Jim Meek, the Service Manager, however, neither of us can find a record of a "Jim or James Madison" having ever serviced with us. Likely was under a spouse's name or company name. Either way, we are trying to reach out to you, but cannot. Please call Jim Meek at 740-929-9000 when time permits, as he would like to better understand your concerns, and then address them over the phone, or perhaps in-person.--Sincerely, Matt Dillon Direct... read more
Horrible service every time...excellent reason NOT to own a Toyota.
Business response:
Terri, we are sorry to hear about your poor experience with our service department. If you message us details I would love to help resolve any problems you had!
Once again, Coughlin provided excellent customer service and maintenance on my car. Very happy with how they treat their customers, everyone is courteous and makes you feel good about choosing them for your auto service. Thanks, Coughlin Toyota!
Business response:
Debra, We try our best to please every customer that comes to see us!! I am glad that you are happy with your service:) Enjoy your Highlander for many years to come! -Jason Hensler Coughlin Automotive
My wife and I didn't get a car from them but they were very helpful and friendly. Would not hesitate to buy from them in the future.
Overall it was fantastic. The team was so easy to work with and took the stress out of buying a new vehicle. I would highly recommend Coughlin Toyota. Working with Matt Dillon and Ben Parks was an absolutely delightful and enjoyable experience.
Business response:
Kara, I couldn't agree with you more! Matt and Ben are an honor to work with and really show how the car buying experience can be a breeze. The sporty new Scion tC is a terrific choice;) Thank for the review! -Jason Hensler Coughlin Automotive
I had the best experience ever,I was in and out very quickly and I wasn't even really looking to buy, but I got a great deal and I am very pleased with the out come. I will definitely do business with them in the future
Business response:
Lisa, I am so glad to hear that you had the best experience ever at Coughlin Toyota!! We look forward to working with you in the future. Thank you for sharing your experience and enjoy your truck!! -Jason Hensler Coughlin Automotive
Frequently asked questions about Coughlin Scion
How is Coughlin Scion rated?
Coughlin Scion has a 4.3 star rating with 345 reviews.
When is Coughlin Scion open?
Coughlin Scion is closed now. It will open tomorrow at 9:00 a.m.
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