Cottonwood Crossings Apartments

Farrah G 

on BBB

4 years ago

The worst! Totally unprofessional. JRK is impossible to get a hold of. I have emailed numerous times to tenant relations, left voicemails, and get no response. Repairs are Tewksbury Commons do not get completed. False promises are made. Snow is not removed and is dangerous.Elevator did not work for 2 weeks (no other handicap access) Secretary is completely rude!!! Place should be shut down. I am getting over charged for my water bill and still mandated to pay it or I will receive a late fee. Place is a complete joke. 

Brittany A 

on BBB

4 years ago

I have been trying to contact this company regarding my deposit. No one returns phone calls and it has been 3 months since we moved. This company is very unprofessional and I will make it my job to warn every veteran in the Silverdale area to never stay at this place. This is ridiculous and every time I speak with someone at the property they say they will follow-up with me and then another week goes by and I'm calling them, AGAIN! 

Valerie N 

on BBB

5 years ago

If I could rate Addison Place a zero I would. This place is a dump. Repairs are temporary and nothing gets upgraded with your rent increase. The staff is rude especially Jasmine who is the most unprofessional person I've ever dealt with. They change staff so frequently and continue to employ incompetent people. Definitely not worth the money. 

Melissa F 

on BBB

5 years ago

This company owes me a deposit refund and I have been leaving voicemails for over 60 days and still have not had anyone return my call or received my refund. I am going to seek legal action against this property. 

Jayme M 

on BBB

5 years ago

I have NEVER been treated so poorly by a rental property. While the property is in a lovely location and looks nice on the inside, the management is horrible; you have to aggressively pursue them to get any sort of communication. They claim they stand by their "48 hour maintenance guarantee" when in reality, weeks go by with several unanswered phone calls, unanswered emails and voicemails, and you have to threaten legal action before something gets done. Management obviously doesn't take the needs of residents seriously, and... read more

Michael D 

on BBB

5 years ago

UNIT WAS UNINHABITABLE. JRK NOT COMMUNICATING AFTER SIGNING RELEASE FROM LEASE. CLAIMED THEY WOULD MAIL MY SECURITY DEPOSIT BACK IN 10 DAYS. THEY HANG UP ON EVERY SINGLE ATTEMPT TO CALL THEM, DELETE EVERY EMAIL I SEND AND THEY STILL HAVEN'T MAILED THE SECURITY DEPOSIT BACK. TOMORROW IS 15 DAYS, THE DATE CALIFORNIA REQUIRES THEM TO CUT THE CHECK. MONDAY IS A NATIONAL HOLIDAY. IF THEY OBEY THE LAW THE CHECK WILL ARRIVE ON TUESDAY 9/3 OR WEDNESDAY 9/4. IF THE CHECK ISN'T IN MY HANDS BY WEDNESDAY 9/4 I WILL ADD AN INCLUDE ALL TH... read more

D.Murphy M 

on BBB

5 years ago

I reside in Charlotte, NC. I rented from Arwen Vista. When I moved into the apartment the carpet had fingernail polish throughout the carpet(which was noted on my move-in). The walls had normal wear and tear, it was not painted upon moving in. My move out date was April 21st which was a Sunday. The apartment complex is closed on Sundays. The management team was aware of this and failed to make arrangements that coordinate with their working schedule. I moved out on April 21st, placed my keys, fobs, wrist bands and mail keys ... read more

Jordan F 

on BBB

5 years ago

If I could give this place 0 stars, I would. The manager of Citigate Apartments, Inez, is rude and does NOT care about the customers whatsoever. I'll list the issues I faced, because that's how many I had. 1. ALL of the lights in the stairwells were completely out for 6 MONTHS. So, every night coming home from work, as a young girl alone, I was forced to get to my 3rd floor apartment in complete darkness. I mean, I couldn't even see the key hole that's how dark it was. I brought this to managements attention WEEKLY for liter... read more

QD 

on BBB

5 years ago

DO NOT MOVE HERE!!! I moved here in June 2018 at that time they advertised free utilities, until you signed the contract with them they will add $125 universal fee on top of your monthly rent, which is to cover all your utilities. It is a red flag right in the beginning. Because we moved in from out of state, we did not see the actual apartment until the move in date, it is a very old apartment and smelly hallway, carpet is so old and stinky every time it rains, the smell is terrible. It is absolutely not worth the money you... read more