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Cottman Transmission Centers
- Transmission Repair
- Cary, NC
About this business
Location details
270 James Jackson Ave, Cary, NC, 27513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 a.m. | |
| Tue | 8:00 a.m. to 5:30 a.m. | |
| Wed | 8:00 a.m. to 5:30 a.m. | |
| Thu | 8:00 a.m. to 5:30 a.m. | |
| Fri | 8:00 a.m. to 5:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
They cost me $130 caliper replacement because they told me by brakes had plenty of wear. I went to them because of squealing brakes and they replaced the front ones (did a fine job) and said the back ones had plenty of wear. There was still a slight squeak which got progressively louder over a couple of months so I brought the car back for them to recheck the back brakes. They said they were still fine and hardly worn. A couple of months later I had my car repaired elsewhere for another issue and they noticed the brakes sque... read more
Good service – Brad is easy to work with. Good turn-around time. So far so good on the repairs. Happy with their work.
Honest Quality Work – I have been taking my car to Cottman the past 3 years. When the dealership for my Hyundai told me that I needed new transmission fluid for my car, I took it to Cottman and they indicated the transmission fluid would not help out my car because the transmission was already burned out. They could of told me to replace the fluid like the dealership but they have honest feedback and saved me some money. When I had brakes to be replaced, I took it to Cottman, and same when the air condition in car needed an ... read more
GREAT SERVICE AND HONESTY – Brought my 2002 vehicle in when transmission was acting up. My initial concern was time for a new car. I decided to go to Cottman Transmission in Cary. I brought my car in so thye could look at it, Brad said we will take it in and evaluate and have results back directly, which he did. Brad reviewed the test result with me.. It was not the complete transmision but a component failure and gave me an estimate. Brad said we could have this back to you late that day. The car was ready and I was ready t... read more
GREAT – They were great in every aspect, quality work, timing, and they helped out greatly with affordable pricing
Horrible experience – I took my car in for a transmission check. Brad, the manager, seems to be an honest, approachable mechanic, so I trusted my car with them for a while. In the end, I paid to tow the car to a shop I trust in my hometown (hours away) because the cost was exorbitant and the owner said a lot without saying anything at all (he was slimy, condescending, and reminded me of every negative used-car-salesman stereotype in existence). AND when the car arrived at the new shop, my mechanic told me that there were par... read more
Business response:
I take great pride in providing top notch service to our customers. And honestly is always the most important when dealing with customers. I find it disturbing that you call me slimy and condesending when I approached you with lies that you told me and my crew.
Three strikes, they're out! – My car had three transmission overhauls from Cottman of Cary in less than a year but still was not fixed correctly. Each repair attempt took at least a week longer than first estimated. I have spent many hundreds of dollars on unreimbursed car rentals. I still don't trust my transmission enough to take my car on weekend trips. Pros: none Cons: Inept mechanics, excessive rework with huge ensuing costs, consistently late
Business response:
At Cottman in Cary, we take great pride in providing top notch service to our customers. While we work hard to give every customer a positive experience, from time to time we come across a customer that we just can?t make happy. In this particular case, we went beyond our warranty obligations including paying for car rental expenses and transmission. We regret that we could not make this customer happy. We stand by our work and our commitment to customer service excellence.
Exceeded expectations – My wife's 2004 Mazda MPV mini van started developing a really loud rotational noise from what seemed like the transmission. I was pretty reserved to opening my wallet to the tune of thousands to get this fixed. Vision of a whole new tranny flashed through my head. Had no idea of where in Cary to go. Did a Google search and decided to give these guys a try. I called and made an appointment for the next day. After going in and explaining the issue I was comforted to hear these guys were reluctant to mak... read more
Business response:
Thank you for the kind words and we are planning to go wireless after the new year, so your next visit should be a little more enjoyable. Again Thank you
I'm Baaaaaaaaaaaaaaaaack!!!!!!! – It's 9 pm when the BIG RED IN YOUR FACE battery light starts flashing, not now for cripes sake, I'm driving to Michigan in 3 days!!! I just had a new battery and altenator installed 6 weeks ago when I was stranded in Michigan and I had no idea what was happening now but I sure wasn't liking this. Only one thing to do, call Brad at Cottman in the morning. Brad says bring it in and we'll check it out. Within 30 minutes I am back on the road with no blinking red light and a tightened battery ca... read more
Business response:
Thanks for the kind words Diandrea - when you get back in town let me give you a FREE oil change just for being a great customer
Frequently asked questions about Cottman Transmission Centers
How is Cottman Transmission Centers rated?
Cottman Transmission Centers has a 4.6 star rating with 173 reviews.
When is Cottman Transmission Centers open?
Cottman Transmission Centers is open now. It will close tomorrow at 5:30 a.m.
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