This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Cota & Cota
- Heating & Air Conditioning/HVAC
- Bellows Falls, VT
About this business
Our family has been providing folks in Vermont and New Hampshire with a full line of quality fuel oil, propane, and kerosene products since 1941.
Location details
40 Bridge St, Bellows Falls, VT, 05101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedWe at Rick’s Tavern can not begin to express our appreciation to Mark and the incredible staff that he works with. With a very urgent call by me on Wednesday 3/17 at 4:50, to have our kitchen put back in working order within 3 business days. Michelle in the office and helping to go over paperwork. From ordering parts and having Rick as the installation tech, has been flawless. A huge thank you!
Business response:
We appreciate your kind words Cindy! Mark, Melissa, Kelly, and Rick are quite the determined team. Happy to have helped keep the kitchen open! Thank you
My son went to visit his grandma yesterday.The house was freezing and after assessing the situation,he called her oil company.Their service guy was in Middlebury and hours later realized he didn’t have the part.My mom is 90 years old and the prospect of no heat with a projection of 9 degrees wasn’t acceptable.My Son called Cota and Cota.Although she wasn’t an oil customer,they gladly came and fixed her furnace .So grateful for this wonderful company.We highly recommend them.
My husband went in to inquire about oil and the kid (certainly not a man lol) at the counter was insanely rude. Super condescending and implying my husband wouldn’t pass a credit check? Embarrassing. I’ll be sure to tell everyone how much you guys suck. Do you guys not want new customers? Or do you just hire losers?
Business response:
Hi Hayley, sorry to hear about this interaction. Your description doesn't sound like any of our offices. Could you let me know what location you visited so we can resolve this situation for you? You can also call 802-463-0000 and ask for Jesi.
I have had consistently superb service from Cota over the years.
I previously did not recommend them due to issues with customer service but I will give credit where credit is due. I reached out to the owner who actually did get back to me and seemed to have resolved the issues as customer service has greatly improved. Deliveries coming earlier than expected and general demeanor over the phone is better. Hope it keeps up. .delivery drivers and service techs have always been great.
Business response:
Thank you for sharing this Scott, we appreciate working with you on these improvements and value your feedback. Stay warm!
If you want a company that sticks to their word, always doing their best to keep you and your loved ones happy and warm, I 100% recommend Cota & Cota!! They are always there when you need them and all around the nicest people you’ll ever speak to! I will forever choose Cota & Cota!! Our family loves this company for all their dedication, compassion and their constant hard work around the clock!
Business response:
Your kind words spread a smile around our offices! We appreciate you putting your trust in our family. A very big thank you & happy holidays!
Cota and Cota has been great!! We switched over from Irving this year, and with every question we’ve had, their fast and friendly customer service team has been there to help us. We also used Cota and Cota’s service department to fix some issues from our furnace installed by Irving. The service team was very helpful, informative and the pricing quotes were spot on. We would highly recommend Cota and Cota to anyone out there looking for a reliable and dependable heating company.
Business response:
Thank you for sharing your experience with us. Happy that we could make it a smooth transition for you and your home. Happy holidays to you and your family!
I would recommend Cota and Cota for their prompt service and friendly staff.
Business response:
We appreciate your kind words and happy holidays to you and your family!
Horrible customer service. have let us run out of fuel 3 times after waiting a week for deliveries. Unfriendly customer service agents and managers. Too big to care. Highly NOT recommended.
Business response:
Hi Scott, we recommend for all will call customers to call when their tank is at 1/4, which allows time to get there within a few business days. Hopefully this will help in the future to eliminate any interruptions in service. Happy Holidays to you and yours.
Frequently asked questions about Cota & Cota
How is Cota & Cota rated?
Cota & Cota has a 4.6 star rating with 55 reviews.
When is Cota & Cota open?
Cota & Cota is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com