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Complete Solar
- Solar Installation
- San Mateo, CA
About this business
Complete Solar™ makes custom solar electric power systems available to the average homeowner. We assess your home, roof type and structure, house location and electricity usage and needs, then (in one short visit to your home) design the OPTIMAL system for you. We then install it quickly, conveniently, and at a price that makes sense for you!
Location details
1850 Gateway Dr, Ste 450, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Please do not do business with Complete Solar. I installed a system in 2015 and havd had several problems. Complete solar works at a snails pace to do anything. They even tried to **** me off to other vendors. This action would have voided my warranty with them. I even called the owner of the company and never received a response. I am still battling them to fix my system which cost me $21,000.00 to install.I asked them to give me an appointment on my day off , also to confirm this appointment at least a week out so I can pl... read more
Business response:
We are sorry to hear about your disappointing experience with us. Its always our intention to provide great customer service and solve this type of problem as fast as we can. We will be following up with our technician about your visit and make sure the issue is resolved. One of our supervisors will be in touch with you to discuss the next steps.
It is with utmost disappointment that I am writing this message. It has been almost close to a year (Oct 2020), since I signed the contract of my project.Before I signed the contract, the sales and the technical team looked at my requirements and ensured that the whole project would be done in ***** days. This assurance placed complete trust and confidence in Complete Solar solution and commitment as their approach was very professional. I finally signed the contract after looking at its reputation and reviews that it would ... read more
Business response:
Hi *******. Thank you for your review, all feedback is important to us, and were sorry to hear youve had such a frustrating experience. We'll strive to do better.Our team came to a new proposed design, and we have sent this over to the installers. We will get in touch with you to confirm a return date. Thank you.
I wrote 1 review recently about how good they were. I was told there was a promotion for a 1$ a month for the first 6 months. The first month there was money taken out of our account. I called to find out why, they said they would look into it. Unfortunately it was not in a email or text. So beware. The more I deal with people who say things that are not true, the more I lose faith in people in general. There response was very slow and disappointing.
Business response:
Hi ******, Thank you for taking the time to leave a review—we value your time and your experience with us. First and foremost, we want to apologize for the miscommunication about your eligibility. One of our representatives will contact you to hopefully correct our mistake and make things right. Thank you for your understanding.
Complete Solar has not lived up to their obligations and services regarding my solar system. I received a letter form them indicating that they were now in charge of of my solar system and that all my rights and services and monitoring obligations were being transferred to them and that they would now be my sole point of contact in all matters. I have sent phone calls, email notices, texts, and personal letters to the CEO and the Co-Chair of the company. I can not get them to respond to my requests for them to assist me in m... read more
Business response:
Hi ******, I want to apologize for the experience you had with our team. This is not typical of the kind of service we regularly deliver. I can assure you that we will work hard to get you a monitoring portal. When we acquired your account from a partner, we didn't have access to this feature. Therefore, it has taken us some time to figure out how to monitor our new sites. Our service department will keep in touch with you to discuss how we will make this right. Thank you for your patience and understanding! We will talk soo... read more
Darlynn was very helpful and was constantly letting us know where we were in the process. Look forward to clean solar power in the immediate future. The installation was seamless, and at this time all I can say, is great job.
Business response:
Thank you, Brian, for sharing your experience with our community. We are happy to hear, Darlynn and our installers were able to meet your expectations. Soon you will be able to enjoy all the benefits of going solar. Please give us a call if you ever have any questions or concerns. We will be happy to assist you.
very professional services highly recommend to any house hold need solar
Business response:
Thank you, Kenny, for sharing your review. It is good to know our team was able to meet your expectations. Give us a call if you ever have any questions. We will be happy to assist you. Welcome to the family!
The process was very easy and Darlynn kept us informed every step of the way. The installation guys were great! Highly recommend Complete Solar!
Business response:
Thanks for the kind words, Tracey. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. It was a pleasure serving you at Complete Solar. Please do not hesitate to give us a call if you ever need assistance.
I had a great experience with Complete Solar. Marcia kept me informed on every step. Everyone was great to work with. Would recommend them to everyone.
Business response:
Hi C******, thank you for sharing! We are happy to hear you've enjoyed your experience with our team and we appreciate your kind words. Please do not hesitate to contact us back if you ever need assistance.
These days I dont always expect to get excellent customer service, but that is exactly what I got from Complete Solar. ****** and ******* kept me informed through the entire process. They were willing to answer any questions at anytime! No hesitation recommending them!
Business response:
Hello ******. Thank you for your excellent review. ****** and ******* are value gems here at Complete Solar. They strive to provide our clients with the best customer service throughout the entire process. We will make sure to pass over your kind words to them. Please do not hesitate to give us a call if you have any inquiries or concerns. We will be more than glad to assist you.
Frequently asked questions about Complete Solar
How is Complete Solar rated?
Complete Solar has a 2.2 star rating with 57 reviews.
When is Complete Solar open?
Complete Solar is open now. It will close at 8:00 p.m.
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