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Complete Solar
- Solar Installation
- San Mateo, CA
About this business
Complete Solar™ makes custom solar electric power systems available to the average homeowner. We assess your home, roof type and structure, house location and electricity usage and needs, then (in one short visit to your home) design the OPTIMAL system for you. We then install it quickly, conveniently, and at a price that makes sense for you!
Location details
1850 Gateway Dr, Ste 450, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They installed solar equip. And left me high and dry. 10 month later and still cant get solar turned on. Argggg????????
Business response:
I'm sorry to hear about your frustrations with the activation of your solar system. It's important to note that we need a signed financing agreement from you to proceed. Please ensure this document is signed so we can move forward with activating your solar panels. If you need assistance with the signing process or have any questions, please reach out to our customer service team. Thank you for your cooperation.
I have never had more challenges with a company in my life. However, I'll share my most recent experience. I identified that a few panels didn't appear to be working and contacted Complete Solar. That in itself is a challenge because they do not ever have someone available in their servicing department by phone. Therefore, I must submit a request for support through their website and wait for them to get back to me. Once I finally did hear from them it took they offered to contract out someone to check the panels. That gentl... read more
Business response:
Hello, I'm very sorry for the frustration you've experienced. We take your concerns seriously and are addressing them immediately. Customer Service: We are improving our response times. Your feedback is crucial. Monitoring System: We will investigate why it wasn't installed as per your contract. Panel Issues: We will correct the oversight and update our schematics. Contractor Payment: We will resolve this payment issue promptly to ensure your system remains functional. Please text us at ************** with your details so ... read more
this company lied to me multiple times about being able to cancel at any time for no fee. also the only time i ever get a response from them now that the system is installed is when i threaten them with legal action or with anything else. this "company" is a complete scam. they currently use multiple shell aspects of their sales process so they can pass the buck on everyone else and find loop holes to trap you in to their system. and now to top it of the system doesnt even work and my electric bill has not changed at all sin... read more
Business response:
******, we're sorry to hear about your frustration. However, according to our monitoring portal, your system is working perfectly fine. If you're experiencing any issues, please give us a call at ************. Our team is online and ready to assist you promptly. We aim to address your concerns and provide the best possible service. Edit Delete more_vert
Our solar was installed March 2023. It is still not operational. They have missed serval appointments they made. Had inspectors show up twice and still no work was done from prior failed inspection. They never submitted our revised plans after 2 failed inspections. Finally submitted them Dec 1, 2023. I have been calling them leaving messages for 4 weeks for an update and not one return call. Communication is the worst and I can't believe they are still in business. I would NEVER work with them again. Lots of promises before ... read more
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the delays and lack of communication you've experienced. Rest assured, your permits are ready, and we will schedule the inspection soon to ensure your solar system is operational. We understand your frustration and are committed to resolving this issue promptly. Thank you for your patience.
Sign up for solor right before the end of 2.0 and was promise to get the 2.0 rate but didnt get all the paper work in right socal ****** withdrawal the application so we didnt get approved for the 2.0 then they went on there own to file for the 3.0 without are permission and they e signed all the docs on there own without us knowing so now I am approved with the 3.0 that I didnt want but they keep saying there going to work out a deal with me to make it right but they keep giving me the run around and are doing nothing about... read more
Business response:
We apologize for the confusion and inconvenience regarding your transition to the 3.0 rate and the handling of your paperwork. We are committed to making this right for you and are currently working on a solution to address your concerns effectively. Expect an update from us soon with steps to resolve this issue. Your patience and understanding are greatly appreciated.
Started the solar project for our home in June 2023, it is now October and we do not have an install date. We are HOA approved, the permits were approved and there is no paperwork pending. Called multiple times and either no answer or an extremely rude representative that spoke like they were ten years old would contradict the other representatives regarding the status of the project. Was promised a $750 credit for the poor customer service. We cancelled the project after four months of waiting just for an install date. The ... read more
Business response:
We apologize for the inconvenience and frustration you've experienced throughout this process. Your feedback is valuable to us, and we regret that we couldn't meet your expectations. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for your understanding.
Everything about this company is HORRIBLE. I market and sell Solar. Around 50 installs a year to be concise. Complete has yet to ever do one install of mine without major problems. I have 3 customers who are A YEAR into the process and still do not have functioning solar. The customer service is non existent. You can literally call and email for months with zero reply. Complete even ruptured one homeowners gas lines, costing close to $10k in repairs, this occurred 6 months ago with zero response still. Most of my customers a... read more
Business response:
I am deeply sorry for the significant challenges you have experienced with us. Your account has been escalated, and our team is diligently working on resolving the city permit corrections. We understand the gravity of the situation and are taking immediate steps to address these serious concerns. I assure you that we are mobilizing our efforts to rectify the issues and will keep you informed on our progress.
We are in the ********** ******** area. Our contract is with Complete Solar out of *********, **. The sales rep was from ********.Complete Solar has not yet completed our solar project. It has been over a year since they started the project. Whenever we ask Complete Solar what the problem is, they tell ** it is our local, Prince ******* County permitting department that is holding things up. The local contractor installed our solar panels back in May 2023. Now, in September 2023, our panels have still not been connected to t... read more
Business response:
Hello, We apologize for the ongoing delays. We are currently working on obtaining the necessary permissions to operate your system. As soon as we receive approval from the local permitting department, we will connect your panels to the grid. We will keep you updated and call you as soon as this is granted.
people need to know. everything has been on roof for months. no permit card no final . zero contact
Business response:
We couldn't determine the identity of the customer as no specific details were provided.
Frequently asked questions about Complete Solar
How is Complete Solar rated?
Complete Solar has a 2.2 star rating with 57 reviews.
When is Complete Solar open?
Complete Solar is open now. It will close at 8:00 p.m.
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