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Complete Solar
- Solar Installation
- San Mateo, CA
About this business
Complete Solar™ makes custom solar electric power systems available to the average homeowner. We assess your home, roof type and structure, house location and electricity usage and needs, then (in one short visit to your home) design the OPTIMAL system for you. We then install it quickly, conveniently, and at a price that makes sense for you!
Location details
1850 Gateway Dr, Ste 450, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Don't buy from these scammers,They promise you the world and then they disappear. I was supposed to get a 20kw system and ended up getting 13,800.00. Plenty of call,emails and text and response. I still have to pay Edison for electricity because I didn't get for what I ask for. Mr. C.E.O If you read this, come get your system or Get me the system That I ask for. I will not make a payment to the finance company till you resolve this problem
Business response:
I’m sorry to hear about your frustration. For issues like this, please reach out directly to EverBright, as they handle complaints and system-related concerns. They will be able to assist you with getting this resolved. Thank you for your understanding.
Like all the other low customer ratings about this company stay clear of them! My panels were installed over a year ago and initially everything was fine, then I realized on my bill that it said my system was consuming nothing and all the power is being exported. I have tried calling them as advised by the financing company, but no one answers and it goes straight to voicemail and have never had a call returned or response to any emails. The financing company informed me that since I purchased the panel I had to reach out to... read more
Business response:
We apologize for the issues you've experienced and the lack of communication. We're looking into your concerns immediately, including the system's performance and warranty questions. Rest assured, we will address this and follow up with you soon.
i have had our panels for about a year now. initially things seemed to be going fine. once the system was installed and they sent the email asking how everything was going. now they have vanished off the face of the earth. everyone who contacted me via email none of theyre number work so i dont any of them still currently work there. a year later i have a bad inverter. ive called countless times. left countless messages multiple emails to the original project manager. 4 weeks still no response theyre phone do not ring nor ca... read more
Gave 1 star as you have to put something there. Going on 28 months since panels installed. Months and months, lots of calls, texts and emails. A little bit here and there. Parts missing, etc. Nothing worked until a couple of months ago when electrician came back and did more work to connect battery storage system. (I asked him why he came back and he said Complete hadnt paid him because the job wasnt done and he wanted to get paid.) Although we protested to the finance company, about 2 years ago, Complete received full payme... read more
I wish I had done a better job of researching the process of getting solar panels and what company was responsible this job. (For the sake of the review) Company XYZ installed the solar panels. I called to get updates from Complete Solar without any response. I called the City of ********* to find out what was causing the delays. Like many of the consumers listed here, the City of ********* told me my plans needed to be updated to code. When I finally got a hold of someone at Company XYZ they told me the company no longer wo... read more
Business response:
Hello, Thank you for reaching out. We need more information to locate your account, as we were unable to find it in our records. Please send us a text message at ************** with your details, and we will assist you promptly.
if i could put negative stars i would . this is got to be one of the worst companys to deal with. the sales person and on sight tech and i talked about a full roof of paniles and a tree removal to get the best out of the sun. they for got to put it in the contract and i been dealing with this company for 2 months . they finally asked me to get them 3 quotes and i did. I called to make sure they got the quotes and they said yes someone will be in touch . 2 weeks went by and nothing so i called on week 3 they person i talked w... read more
Business response:
I'm really sorry to hear about your frustrating experience. We are actively working to resolve the issue regarding the tree removal and are exploring different options to ensure it's handled promptly. Thank you for your patience, and we'll be in touch soon to discuss the next steps.
I regret ever getting involved with this company. If I could give them 0 stars, I would. We signed on to start our solar project with them in January 2021 and it still is not completed as of April 2024. They have always been poor with communication but have stopped responding to anything (call/text/email) over the last two months. The worst part is, the panels have been installed for over two years but not on/part of PG&Es system and I just recently found out from an electrician that tested our system, that half of the panel... read more
Business response:
I'm truly sorry for the issues and delays you've experienced with your solar project. We are aware of the need to correct the plans, and once that is done, we will promptly schedule the inspection. We are committed to resolving this situation and getting your system fully operational. Please bear with us as we work to make things right. Thank you for your patience.
For over a year I have been waiting to get my panels turned on its always another excuse now its mis filed paper work .. on hold for HOURS ready to hire a lawyer this is ridiculous
Business response:
I'm very sorry for the delays and the frustration they have caused. We are nearly therecurrently, we are just waiting for the permission to operate. We appreciate your patience during this process and are committed to resolving this as swiftly as possible. Thank you for your understanding.
Like everyone else, all I can say is stay far away from this company! They installed panels months ago and then leave you unconnected without any communication. They do not answer calls, voicemails, texts, emails, etc. This experience has been utterly horrific and I still don't have my panels hooked-up. Electric company says it's on Complete Solar to provide completion paperwork, but nobody responds to me so I don't even know what to do at this point.........RUN AWAY FROM COMPLETE SOLAR! DO NOT USE THEM!
Business response:
I'm very sorry to hear about your experience. Please know that your case has been escalated, and we are actively working to resolve the issues with your panel connection and the necessary completion paperwork. We will be in touch soon to ensure everything is addressed promptly. Thank you for your patience.
Frequently asked questions about Complete Solar
How is Complete Solar rated?
Complete Solar has a 2.2 star rating with 57 reviews.
When is Complete Solar open?
Complete Solar is closed now. It will open tomorrow at 8:00 a.m.
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