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Complete Solar
- Solar Installation
- San Mateo, CA
About this business
Complete Solar™ makes custom solar electric power systems available to the average homeowner. We assess your home, roof type and structure, house location and electricity usage and needs, then (in one short visit to your home) design the OPTIMAL system for you. We then install it quickly, conveniently, and at a price that makes sense for you!
Location details
1850 Gateway Dr, Ste 450, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was over charged and also after almost a year I do not have solar energy. If I could get out of my finance contract I would. This has been a nightmare to say the least. I have to give a star review so I can submit this but they dont deserve any stars.
Business response:
We're sincerely sorry to hear about your experience. Your concerns are paramount to us and we are actively addressing them with our Service Department. We understand the delays have been frustrating, for which we apologize. Be assured, making your solar system operational is our priority.
They are cold calling people even if you are on the do not call list. Saying they are working with the electric company. This is the second time and the second time I have asked to be removed
Business response:
Thank you for bringing this to our attention. However, we want to clarify that we do not engage in any cold calling activities and we do not have any record of you being our customer. It is possible that this is a case of mistaken identity or a different company altogether.
The reason for my review is that I regret using Complete Solar. The sales pitch was great but the service is not what you would expect. We found out that Complete Solar had installed 2 consumption meters which is used with Enphase to monitor our electricity usage in the Southern California ****** box which turns out to be illegal. The technician from ****** told us that nothing should be attached to that side of the box and cut it off. ****** also advised us to call the solar company to have it reattach on the other side. On... read more
Business response:
We apologize for the inconvenience and lack of communication regarding the consumption meters. We take these matters seriously and are currently working on finding a solution to correct the situation as soon as possible. We have escalated your case and are actively seeking a qualified technician to address the issue. We appreciate your patience and understanding as we work towards resolving this matter.
I am writing this review because to this date I have not been able to get in touch with a manager. I got my solar panels installed through complete solar. They installed them right away, but to turn them on TOOK A WHOLE YEAR. This was back and forth emails and phone calls. The communication in this company is disappointing. Long story short my solar panels were turned on a year later. During the time I spoke with a so called manager and expressed my frustration about the whole reason I wanted solar panels, it was to save mon... read more
Business response:
We're sorry to hear about your experience and the delay in getting your solar panels turned on. We apologize for any frustration caused by the lack of communication and unfulfilled promises. Unfortunately, we cannot offer any rebates at this time. We will do our best to address your concerns and improve our communication going forward.
Reading these reviews, I can see I'm not the only one who has had a horrible experience with this company. I signed a contract with them in December 2020 and the project is still incomplete. They did nothing for the first year, and when I finally complained they tried to convince me to accept a reduced scope (i.e. skip the panel upgrade which they'd included in their initial bid). Since then, they been uncommunicative - I have to place multiple/calls emails to get in touch with anyone and no one is ever able provide any spec... read more
Business response:
*****, I understand the frustration you're feeling at this moment. On behalf of our team, I offer my sincere apologies for the inconvenience and disappointment you have experienced. Rest assured, our team is making every effort to expedite the disconnect relocation process. We will reach out to you as soon as we have a confirmed date and will work diligently to complete the project as soon as possible.
CompleteSolar is completely the worst company ever to work with. From the date of my site inspection, it took them a YEAR to install my system. In the interim, I had friends get their system from SunRun within 3 months. Now I have a system that is not enough power to actually power my home and its serviced by a company who does not respond to emails in a timely manner. They say they have confirmed appointments and then do not show up for them. No one answers the phone. No one cares. You cannot speak to a manager to get anyth... read more
Business response:
Thank you, **********, for your feedback. We apologize for the poor experience you had with our company. We are dedicated to providing excellent service and high-quality products. We will reach out to you directly to address your specific concerns and find a solution that meets your satisfaction. We take customer complaints seriously and will investigate this matter to ensure that we have met our standards of customer service.
We signed a contract to get the solar panels installed in the summer of 2022 (July or August). A few weeks later, a crew of men came and installed all of the panels expect for one panel. They apparently did not have the last panel to complete the job. I was assured that they would be back in a few weeks. They never returned to install the last panel. I have called Sun Run (the outsourced company) many times about the last panel. I have been told repeatedly by their representative that they are going to come by and install my... read more
Business response:
*****, we apologize for the inconvenience and frustration you have experienced. We understand the importance of completing your project. Our team will reach out to you to schedule the installation of the missing module as soon as possible. We appreciate your patience and will do our best to resolve this issue to your satisfaction.
I started the solar journey June 2021. I singed my contract in August or September. My stuff wasn't submitted to ************* till after their cut off date to get dollar for dollar for my solar. So I'm not getting what I was promised from the sales rep *************** He also said my trees wousldnt be a problem. I finally got my panels installed in February. When installed, they installed the panels in the wrong locations according to the blue print. They also shorted me a panel. When I reach out, all they say is " it's gom... read more
Business response:
*******, we sincerely apologize for all the delays and setbacks with your account. Our compliance committee is on top of your case, and we hope to resolve it promptly and accurately.
I signed a contract with Complete Solar in September 2021. I was assured the system would be operational by November 2021. The date came and passed as I was told they had delays in getting all the parts needed for my project. Then I was told they were unable to install due to Covid but came the very next day and said they had been in training over the scheduled date. The ************ said they had all permits and parts needed and installed the panels on the roof. But before the system could go online the electrical panel wou... read more
Business response:
****, I understand where you are coming from, and we apologize for the experience in this process. We are not trying to take advantage of you. It is in our best interest to finalize your project.Our team has experienced challenges concerning the electrical work, but they are working on finding the best path to move your project forward. Our representatives will reach you to discuss the solar payments. We want to make things right.
Frequently asked questions about Complete Solar
How is Complete Solar rated?
Complete Solar has a 2.2 star rating with 57 reviews.
When is Complete Solar open?
Complete Solar is closed now. It will open at 8:00 a.m.
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