Complete Basement Systems

RYAN G 

on BBB

a year ago

This has been the absolute worst experience I have ever had with a contractor, let alone a contractor with such a reputation. The lack of communication, unprofessionalism and execution we dealt with was shocking. We were sold a dream repair and it quickly turned into a nightmare. We needed about 500 sq.ft. of subfloor replaced, due to water damage and black mold spreading on nearly all of the bad flooring. We were guaranteed it would take 3-4 days from the time they started. They didnt show up until 10am day 1, and were gone... read more

Steve V 

on BBB

a year ago

I have tried for 2 days to get someone to answer the phone for a service call because I have flowing water in my basement AFTER an **** ******** *********installation. No one answers the phone after dialing 4 different numbers listed for this entity. An answering service in Virginia transferred me to a Columbus number . Again no one answered. I keep getting the same recording about how they help me protect my home . NEVER, NEVER have I experienced such a run around after spending thousands of dollars with them. 

Tony K 

on BBB

2 years ago

We had a crawlspace sealed and sump pump installed. Our sales rep was good but the installation crew left a lot to be desired especially for the install price. They wanted to clean up early and so they pulled the drop cloth up early and ruined our carpets with mud. They also had to take off the mounting brackets that secured our sewer stack but didn't resecure it. When I brought it up to their attention they apologized and agreed it was a mistake and instead of fixing it correctly they made it look fixed by shoving the brack... read more

Susan L 

on BBB

2 years ago

We contracted a company to fix a Foundation and a leaking basement. We spent close to ******now a 1 1/2 later the water keeps coming in. I have contacted ******** ******, and they came to check it out 2 weeks later. Daniel said they didn't slope the drainage properly, so they have to move the sump pump. Here we are a month later, rain has been bad, and the basement has gotten a good amount of water. When I called to follow up, daniel said they have lost my papers. Are you kidding me!! 

Sandra M 

on BBB

2 years ago

LIES LIES they told LIES, their Company Representative Ethan *****came to our home and said YES we can fix this and gave us a quote. While he was at our home he did an inspection and made some suggestions (we didnt ask for the inspection but he insisted), all items were not necessary, but we agreed we felt if they were going to be here why not home maintenance etc. Ethan *****told us he would be here to supervise on the day, he was NOT and the men doing the work could not get in contact with him, should have been our first r... read more

Bruce G 

on BBB

2 years ago

Terrible customer service experience with the foundation recovery systems branch in Ankeny, Iowa. We had both interior and exterior done. The interior water proofing crew filled our entire house with concrete dust. We complained to the office manager, only to have a supervisor show up to tell my wife it is our responsibility to mitigate their dust. They refused to pay to have the house cleaned. The exterior excavating crew bagan work without having all the utilities located and damaged our house water service. Again they ref... read more

Fawn C 

on BBB

2 years ago

Ivan B, Nick F and Deinner M provided excellent installation of sump pump and drainage system. This company is outstanding in their service. Would highly recommend. 

Jane P 

on BBB

2 years ago

Our experience with Tar Heel Basement System 9/2022~****** later and six months later after their repairs, we did a flooring project next to their work in our master bathroom. Water damage through the years had rotted several main support beams. The floor was badly sagging and fell in when the vanity was removed. My husband unexpectedly discovered that one of their new support beams had been cut too short and missed landing on the ledger by several inches. He also discovered that wood screws had been used in-place of lag bol... read more

Elaine W 

on BBB

2 years ago

Salesman came to my home to bid a job to lift and level a sinking garage floor and lift and level a concrete slab leading to our front porch using poly foam. Lucky for me, I did get a second bid which was *****cheaper. As it turned out the difference in price was for stuff I did not need. The contract they provided stated a product to be used, the units used, and a total price. I did use Foundation Recovery Systems because I had signed a contract that I could not get out of, and gave them a deposit. In their defense, they ho... read more