Complete Basement Systems

Tina C 

on BBB

a year ago

Very responsive from the start with customer service, the salesperson, Tim, driving 3 hours for the consultation to the 2 installers, Andrew and Noah. Everyone was very professional. The company did exactly as they said to fix our bowed garage foundation wall. Completed the job in one day too! Expensive fix but we were able to set up no interest/no payments for 1 year! 

Linda C 

on BBB

a year ago

I am totally disappointed with *** *n Salem, Va.. Tar Heel did my 1st project with no problems. Then *** took my account. The representative came for my yearly check and stated my pumps were not working and that they only last about 6 years. I paid him for new pumps and a new encapsulation. 6 weeks later they came for my project. One of the workers asked why I was replacing my pumps they were working no problem found. They completed the new project and stated they would tell their supervisor and someone would be in touch wit... read more

Robin L 

on BBB

a year ago

They were our first call when we discovered we had a foundation issue, but when a friend recommended a second opinion we found that the same work, with lifetime warranty, could be done at half the price. They were quick to comply with our request to cancel our contract, but then offered to price match. At half the price, this sent up more red flags. Noone ever gave us a written evaluation or even a business card. The only thing we got in writing was an emailed contract. We did get a refund on the deposit we put down. We were... read more

Robert H 

on BBB

a year ago

I would not refer this company to anyone and further, feel we were taken advantage of in our interaction with them. They asked for the down payment for our job at the end of 2022. I assumed this was to help them make year end numbers and we agreed, knowing that the work was to be done in April when the ground thawed. We were told the deposit would apply to the job when finished. We were NOT told that there was only a 3 day period to cancel our contract. April came and went and they never called to schedule the job. The first... read more

Toni U 

on BBB

a year ago

JR & Noah from Tarheel Basement Systems came out yesterday to repair a damaged drain line that runs from my crawl space to the outside and away from my house. The damage occurred during a tree removal in my front yard. JR & Noah were professional, informative, thorough, and courteous. I have had my system for four years and have not had any problems with the system. I have Annual Service and have not had any customer service problems. I highly recommend Tarheel Basement Systems. 

Adam L 

on BBB

a year ago

I thinks company is the worst i would avoid them by any means. I hired them to install 4 intella jacks and encapsolate my crawl space. They sent two men to do this project. Day 1 they show up at 9:30 immediatly say they have to go to hardware store to get stuff. Get back at 10:30 and go to lunch until 12:30. Start jack hammer 2" thick concrete for jacks and get two holes done and take off at 4:30 because they got an hour drive and he goes to the gym and not going to miss that. DAY 2 they show back up at 9:30. Again take anot... read more

Carla D 

on BBB

a year ago

Purchased ground works dehumidifier on 5/22. Plus a maintenance plan. These people are hard to get in touch with called numerous times. Had to call and get it serviced plus it wasn’t working. Was told in May 2023 I would have to wait till June. They didn’t seem to care that is wasn’t working. Plus the lady I talked to said I have to understand there were other people who needed there services because of all the rain. What about me!!!! They finally came out 7/11/23. Cleaned it and a few days later I smelled plastic burning an... read more

Shelley R 

on BBB

a year ago

Terrible customer service. Sales guy was great, but concrete lifting repair job was half done. I’ve tried for two weeks to get someone to correct the crappy job. The concrete now has light brown **** looking stains where they used some kind of dyed sand to fill in the cracks. The concrete still has more than an inch difference in height on each side of the crack. The porch still has the same exact separation and slant away from the house. It looks like the only thing they did was put caulk around the area where the porch is ... read more

karen s 

on BBB

a year ago

A few issues -- started great with the initial interaction. Subsequently, scheduled to have someone come out prior to date to see if we actually needed to tear down a staircase for access. The person never showed up, never called, did not answer text messages. On work day, showed up, seemed to go OK. Their inspector came by -- didn't look at the work inside the house; he only spoke to the workers and left. "Approved" -- we were billed and told everything was done. More than 2 weeks later, someone shows up unexpectedly to ins... read more