Complete Basement Systems

Lyman P 

on BBB

2 years ago

I was scheduled to have my back porch raised on January 26th and when nobody showed I tried to call the salesman but he would not return my calls. Finally after numerous calls to the company somebody returned my call and got me rescheduled for March. After several false starts due to weather someone came out took down my yard fence. Another crew came in and started digging, tore up my yard in the process. They remove my concrete step, tile sidewalk and drain pad before they started work but when they finished they did not re... read more

Eric N 

on BBB

2 years ago

I had one of Groundworks local companies out to encapsulate my crawl space. This was by far the worst experience with a contractor I’ve ever had. A complete lack of respect for my home and family. They will make excuses for every mistake they make and try to bully you into signing aggressive legal documents to hush you from telling the truth and accepting a discount for work that they think is acceptable. I now have another company fixing their work and the damage to my home. Check their BBB page. Don’t use their financing, ... read more

jerry m 

on BBB

2 years ago

Before you hire Mount Valley you should talk to a few other companies because this company talks a good game but when it comes down to its all about getting you to sign up get the money and once they have your money you have you get bad service. I should have been more proactive with the install. But I should have canceled the work all together. When the crew showed up and did not have a clue when they were going to do I called the sells guy who came out and he told me that he would make sure the work got done right. Well he... read more

Holly M 

on BBB

2 years ago

Customer service was over the top until I didn't go with all the bells and whistles, which would have cost over $******. The job I had completed was much less, and the customer service was awful. They said with what I had done, they could seal the concrete for an additional cost, but then went back on their word because I didn't have the whole recommended work and couldn't close the cracks in the foundation. Hired another company - they shared that they were "crooks," as the work to support the walls was over the top and cou... read more

Nancy P 

on BBB

2 years ago

The company went over and above to get the job done right. 

Sue C 

on BBB

2 years ago

They were not forth coming on the word . When about half way through the job, I was asked about the other 15 that needed to be replaced. If I hire you you for job, be up front and make the quote for the whole job. The rest was $*****00 more. I had already agree to pay the *******.. I had to refinance my truck and give up my credit card. Then my internet cord was cut and I just wonder if they will pay for the repair ********dollars They said they would. I don't know about you, I like people to be straight. to be up front . I ... read more

John H 

on BBB

2 years ago

I called A1 because we had a clogged drain in our sink and washing machine. When the technician arrived he spent 5 minutes trying to snake the drain then proceeded to tell me it was the worse clogged pipes he's ever seen and told us the only way to fix it was replacing all the pipes in my house. He tried to sign us up for a loan for $****** and continued to insist it was the only way to fix the problem. We called a second plumber the next day and he fixed it within an hour. This company is only out to get as much money from ... read more

Sam W 

on BBB

2 years ago

Would not recommend FRS. We went around with them for over a year when we started noticing settling issues in our basement area that they had previously installed piers in. After about 6 weeks, we finally got them to send a representative out and he recommended checking the piers and lifting the basement floor. Said it would be 3 to 4 weeks before their schedule opened up. After about a month, I went by their office and they stated the representative had left the company and they would need to send someone else out to start ... read more

James T 

on BBB

2 years ago

Not sure how these people stay in business. Pure scam artists! Paid them thousands of dollars to put in floor supports and they added 3 beams and left several supports unused or not touching the floor joists. When they came back a year later to level the floor due to sagging again they only adjusted the 3 beams that they put in and said they would not do anything else. But then wanted to install a drain for water, the only problem is there is no water under my house. Stay away from this company and any of their representativ... read more