City Sports Club

Carole S 

on BBB

2 years ago

This particular LA Fitness have been taking money out of my mothers account monthly without her knowledge since she was found with COVID 19 at its beginning in March of 2019. My mother went physically after being quarantined to said LA Fitness club and cancelled all membership subscription; therefore, released from all future payments. Unfortunately, my mother was defrauded from April 2019 to March 2022 by LA Fitness Club extracting monies out of her account without her knowledge or prior consent. As she was released from al... read more

K. J. 

on BBB

2 years ago

If i could give this place 0 stars I would. ************* is horrible. I got a personal trainer who clearly doesnt know what Hes doing the manager it self didnt even take its time to read the contract to us about how we had certain dates to cancel and how it was an automatic charge as well. We still freeze the account and will still charge us . 

Cynthia J 

on BBB

2 years ago

Over priced for training sessions. Trainer was rude and unprofessional. No comparison for people with disabilities. Received money for services not rendered. 

Jason L. 

on BBB

2 years ago

This place is filthy and rarely properly cleaned, I have sent pictures of mold in the steam room, garbage laying around for days... You can be there around closing time and come back in first thing in the morning and find the same garbage laying around. Bathroom urinals are atrocious on a daily basis. This place is closed throughout the night and there is absolutely no reason it isn't properly cleaned in that time, especially with the covid... Hopefully someone from corporate will see this and finally do the right thing and ... read more

a. j 

on BBB

2 years ago

I recommend that no person signs themselves up for this mess. I have tried to cancel my membership with these people for over a month and they continue to give me the run around about how it can be cancelled. They either do not have competent people working or they lack procedures and protocol that makes sense. Every time I speak with some one about my experience, it is brushed off and/or they never return my phone calls as promised. First they tell me the membership can be cancelled, then they tell me that it cannot, then t... read more

April Z. 

on BBB

2 years ago

Long story short I hired a personal trainer there, after 7 sessions it was clear their training was not up to par with what they charge. I was unhappy so they jostled me around to 3 other trainers which didnt pan out because they didnt have the right schedules. I asked to be taken off the contract which didnt go over well. I received a phone call from *******************, who yelled at me on the phone, made accusations, was rude, arrogant and did not take my concerns seriously, even admitting in an email that we didnt get of... read more

Dysiree R 

on BBB

2 years ago

I wanted to cancel my Personal Trainer, it's already a year over, I was not been able to use it because I was caught with this covid situation . Lost my job and relocated. I paid more than half of the entire program but wasn't really able to use it. I tried having my account frozen, they have frozen my GYM MEMBERSHIP. but they kept billing me with the personal trainer, which doesn't make sense! I was promised that they will settle my account and get it cancelled I paid $300 for this process, and it was already late when I re... read more

Jana G 

on BBB

2 years ago

Can not cancel without some magical form or going into an actual location but ONLY during business hours M-F.. when the rest of the world earns a living. **************** is no help with emailing the form. Nothing special about this gym and customer service *****. 

Mike M 

on BBB

2 years ago

To whom it may concern,Please kindly read below story of the experience and be advised I will publish this experience as review for LA Fitness in any where across ******* so people can judge and make proper decision , as staff are important pictures to represent any company;I ************************* After being about 4 yrs member of la fitness at ***************** at ********* **,took a guest who is member of fitness connections in ****** *****,to my home gym at ***************** in ********* ***** .Upon arriving to the gy... read more