City Sports Club

Sasha S 

on BBB

2 years ago

I am highly upset. I tried to cancel my personal training because I had some life changes and could no longer afford personal training and they are holding me hostage trying to get me to continue paying or buy out my contract which would be 50% ending in almost $900. They said I would have to have a health risk in order to cancel without paying. Also they said that I was supposed to receive a call from the manager above the person I spoke to but I ended up missing the call in which I tried to call back 3 times and even left ... read more

Paulette P 

on BBB

2 years ago

The employees at the front desk are watching out for expensive cars that are out of the cameras view than they call the maintenance guy to follow you into the locker room and break your lock and still your belongings and than they go to your car break into it is happening repeatedly a lot of clients says its an inside job its the la fitness Im ******* hills ** *************************************************************************************** thats called pre meditated robbery ! 

Jerry G. 

on BBB

2 years ago

I honestly cant believe how miss leading the people here can be. I am a college student going to my local gym which is LA fitness and theyve taken advantage of me with their personal training packages. I got a call shortly after joining the gym about a personal training deal and I was curious so I met up with the guy at the gym and he told me all about it. I told him first though that I was a college student who could not spend that much money, because of my many needs for school supplies or books, etc. He said I didnt have ... read more

Ge G 

on BBB

2 years ago

As other stated, cancellation is absurd. Not military friendly and will continually charge you unless you mail something in. No regard to if you are in a location unable to print/mail/fax. It's 2022 and there's no setup for email or phone cancellations. Absolutely terrible company making it hard for it's patrons to leave as necessary. They have lost me and anyone near me as customers for life. 

Brittany N 

on BBB

2 years ago

My family has been members of this location since they originally opened. In 2019 my father was diagnosed with terminal brain cancer and was no longer able to use his membership. I had gone in person and cancelled his membership that year. Earlier this year we find out they have still been charging for his account even after his passing which they were fully aware of. When my mother told them they offered no sympathy and told her since he was the account holder they would need to speak with him to have his membership cancell... read more

Edric T. 

on BBB

2 years ago

The cancellation process for personal training is a nightmare. On 4/4/2022 I went to ESPORTA Fitness to have them adjust my monthly **** since they were still charging me LA Fitness $37.99 price despite ESPORTA having a lower price after being rebranded from LA Fitness. After the adjustment was made, I asked a guy named ******* who works there, about the personal training program and he told me everything about it. After he finished telling me about it the price of $180 monthly had me with second thoughts about enrolling. Bu... read more

William G 

on BBB

2 years ago

Sad to see such a great Location be ruined by Poor Upkeep and Dishonest practices. Was a member for 10 years.. Stayed away Due to Covid. Paid annually. I paused account, they activated it w/o telling me. I tried to Restart they say i owed them for months, and would not let me join w/o paying for portion while shut down.. I have tried multiple times. They dont care about you, just a # to them. Upkeep has always been pretty bad, but the location was too good to pass up. Planet Fitness is less then 5 minutes away now.. Will try... read more

Bree M. 

on BBB

2 years ago

Absolutely unethical way of running a business. After meeting for several hours with the lead trainer we signed thousands of dollars worth of personal training. Just to have that same person quit, the trainer we were assigned to quit, and the only trainer left no-showed on an appointment. Corporate wants half our remaining balance to cancel the agreement. That's $2k for services unrendered. 

Fukwang D 

on BBB

2 years ago

LA Fitness and all its affiliates make cancelling a membership an appalling, arduous process. Making calls leads you nowhere. You have to cancel with the operations manager in person and the one on ************* in ************** always leaves before 5. How is it that someone with a regular 9-5 can meet with you. And far be it if you could cancel a membership online like a modern company. You HAVE to print out a form and mail it in and if you don't get Certified Mail with ***** the company can just lie and say they never rec... read more