City Sports Club

Alex M 

on BBB

2 years ago

I initially wanted to sign up with this place but the manager turned me off. I used a day pass to test trial this gym and enjoyed it. I was then spammed multiple times daily to join by the manager, ****** I did request more information to see about setting up a membership but he failed to follow through and I was no longer interested. He then proceeded to continually spam me daily and when I requested to longer receive information he took it personally and sent a rather rude unprofessional message implying I cut my fitness s... read more

Jared B 

on BBB

2 years ago

Horrible business model and zero integrity to there services they offer. Their sales person sold me 12 personal training sessions for some "holiday special" they were running and told me that they were on my account forever and I could use at my discretion. Between a lifting injury and the only competent trainer at the location being available, about 5 months go by with 8 sessions still to go on my account. I get a phone call a couple weeks ago from some new staff saying my sessions expired but I can buy new ones. Since I wa... read more

Mark O 

on BBB

2 years ago

I wasn't ever entirely happy with LA Fitness/Esporta in ************************************, as the facility always seemed a little dirty. However, it had the only lap pool nearby, so I put up with my minor distaste for the place. When I went to cancel my membership, my grumbles turned to disgust: 1. I could not cancel at the gym, though staff were standing around eager to get me to sign up.2. I had to log in to the LA Fitness website and jump through hoops to actually cancel .... then...3. After clicking on the button to s... read more

Jagjit S 

on BBB

2 years ago

As I was canceling my wifes membership, on her behalf with her permission, I called the gym to do so, and they told me I needed to call during a certain time and speak with ****** the operations manager. Then when I call in the next day during the time specified, they ask me to come in to the gym between 9-5, conveniently during business hours making it extremely difficult to cancel without taking time off of work.Luckily ****** told me I can send an email, which is very different from 2 members of his team told me I could d... read more

August L 

on BBB

2 years ago

I wish i could give less then one star. La Fitness Refuses to fix any cardio machines in the gym, 40% of them have repair stickers on them. Out of the remaining 60% of the equipment only 15% of them work correctly, Everyone in the entire gym has been complaining it has been 3 years now and nothing has been done. When you complain they tell you to go to a different gym. 

Charlene R 

on BBB

2 years ago

The customer service at ******************** is absolutely horrible. The process for cancellations have been a nightmare. I cancelled with a personal trainer and they stated that a regional director has to approve the cancellation. It's been two weeks and no one has reviewed or confirmed my cancellation. I'm still calling and going up to the location trying to get this resolved. I have been sending emails, phone calls, and making in-person visits to get my personal training membership cancelled and no one has been able to as... read more

Patricia D. 

on BBB

2 years ago

I'm seeing so many bad reviews for their cancellation process so it seems like LA Fitness did not want to leave out the renewal process either. They send me an email on the 4/12 telling me that if I renew my membership I can get a month free voucher for a friend. So i renewed my membership on 4/18 and have spoken to 5 reps, followed via email 3x, currently on hold as I type this review and wait for every convoluted explanation they have not said yet. It just seems LA Fitness is in the business of s******* around their own cu... read more

Darlin J 

on BBB

2 years ago

Dont sign up for personal training!! Its a scam they dont care if you sick or not they will keep charging you and make it hard for you to get out of it even with a doctors note! 

Erik B 

on BBB

2 years ago

Good luck trying to cancel your membership. They will just continue to charge your card and then when you change the card with the bank they will call and tell you that you have a balance. Stay clear!