City Sports Club

Jen D 

on BBB

2 years ago

I wish we could give 0 stars. This club and manager ******* took advantage of a 19 college student through their personal training scam. The man that she "signed" with flirted his way into the deal that she didn't fully understand, NOW he doesn't even work there anymore. They will not help at all and have now over drafted her account multiple times. They are incredibly rude and cocky. Buyer BEWARE!!!!! 

Anna O. 

on BBB

2 years ago

They are persuaded to try the service of a personal trainer, but they are tricked into signing a contract for a year that cannot be canceled. 

Remo B 

on BBB

2 years ago

This place is a dump with more than 50% broken machines 

Kough K 

on BBB

2 years ago

If I could give less than one star for the manager at LA fitness in ********************* , I would. Called to ask for support around the lack of maintenance and health hazards and children in the pool area. Her response , we dont have any control of that area. Wow! You dont control the pool in your gym? She proceeded to be rude and tell me I needed to come in face to face if I had an issue. How about taking responsibility for your club and learning how to make amends rather than starting a fight . Such a bad representation ... read more

jane p 

on BBB

2 years ago

For more than 6 months the same machines have been broken and nothing has been to do address this. Every time I want to use the treadmill or stair master i have to mentally prepare myself to not get upset since majority of the machines do not work and i know i will get frustrated. There are about 15 stair master machines and only 4 of them work i have counted. Been like this for over 6 months. same story for the treadmills. I dont even bother speaking to the employees because i know it is not them and most likely the distric... read more

Victoria M 

on BBB

2 years ago

This business is garbage and is A SCAM. I was scammed into buying a membership and a personal training subscription over the summer. The trainer pressured me to get the personal training membership even though she didnt tell me that I couldnt cancel. I even repeatedly said to them that I couldnt afford it. Last month I moved to a different state where Im over 50 miles from an LA fitness. I followed the proper cancellation protocol by mailing both cancellation request. In addition, I emailed them 3 weeks ago letting them know... read more

Pam R 

on BBB

2 years ago

I was asking out of the training contract that i also found out i was never given the info to opt out after first 45 days. Never trainers available including manager never caing for appt and always taking money every month Never could get i touch with manager covid keeps me away . Callef customer service in calif. Never called back after explained problem greedy values 

Elizabeth B 

on BBB

2 years ago

From the day I started at this gym I have had the WORST customer experience. I tried to cancel my PT training 2 days after I signed up and was LIED to by the front desk that I could not. I then asked for a manager and was told he would call and FOR DAYS I kept calling back and not only was the manager not available but was told he would call back and he did not. I finally got a manager who said they would cancel it and guess what? I got CHARGED FOR A SECOND MONTH! Finally they got it canceled but I was concerned with what wa... read more

MommyTrying2StayFit 

on BBB

2 years ago

I've been a LA Fitness member for over 5 years. This year was my first time adding a Personal Trainer program to my fitness goals. There was a specific trainer that I wanted to train with and I have expressed this to the person commissioned to sign me up on the program. This person explained to me that I was free to choose from any of the Personal Trainer (PT) at all facilities. So after I have expressed the name of the PT I wanted, I was given verbal confirmation that it was no problem because I can be trained from any avai... read more