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City North at Sunrise Ranch
- Apartments
- Round Rock, TX
About this business
Location details
2800 Sunrise Rd, Round Rock, TX, 78665, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 10:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Having Acute asthma andxmy husband extremely ill with liver cancer. I began to get really sick, after two doctor visits mold was found all under our crawl space.. my husband was hospitalized and I had ti get out and stay with relatives. It's been over a month they keep sending people out..my doctor's have advised me I can not go back in along with some of the techs who have checked it out. All of our personal items are ruined, my husband will not be going back in with his illness as mold is toxic and make people sick and can... read more
Business response:
We would like to thank ****************** for taking the time to share her concerns. We are saddened to hear of ********************** disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate a resident using this name. We would like to ask ****************** to kindly contact our **************************** so we can further assist. We look forward to speaking with ****************** offline. Thank you.
I have lived in a Tricon property for almost a year now. We have had THE WORST EXPERIENCE ever moving in. We got approved for the property and paid the deposit and first month's rent while I was 6 months pregnant and our move-in date was July 21st. They also tried telling me rent is actually ******* a month vs **** just because of high demand AFTER we signed our lease for ****.00/month. It was like pulling teeth trying to get ahold of 1 of our 4 property managers to get a walk through date because we had yet to even see the ... read more
Business response:
We would like to thank ******************** for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team has contacted ******************** offline to discuss her concerns. We appreciate the opportunity to work together offline and remain available should she have any further questions or concerns. Thank you.
I have lived in a Tricon property for almost a year now. We have had THE WORST EXPERIENCE ever moving in. We got approved for the property and paid the deposit and first month's rent while I was 6 months pregnant and our move-in date was July 21st. They also tried telling me rent is actually ******* a month vs **** just because of high demand AFTER we signed our lease for ****.00/month. It was like pulling teeth trying to get ahold of 1 of our 4 property managers to get a walk through date because we had yet to even see the ... read more
Business response:
We would like to thank ******************** for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team has contacted ******************** offline to discuss her concerns. We appreciate the opportunity to work together offline and remain available should she have any further questions or concerns. Thank you.
I have been a resident for almost 2 years. My a/c goes out every year. This year I had hvac guys come in my home 2 weeks ago and air went out again in 3 days then today they were in my home for almost 5 hours just to leave me without air. I have a toddler with reactive airways disease. For the 3 days with no air we went to a hotel. Now they come again and leave us with no air in *****. When you call emergency maintenance the prompts don't lead you to anybody and the line hangs up. Tricon loves to get the money every month bu... read more
I have been a resident for almost 2 years. My a/c goes out every year. This year I had hvac guys come in my home 2 weeks ago and air went out again in 3 days then today they were in my home for almost 5 hours just to leave me without air. I have a toddler with reactive airways disease. For the 3 days with no air we went to a hotel. Now they come again and leave us with no air in *****. When you call emergency maintenance the prompts don't lead you to anybody and the line hangs up. Tricon loves to get the money every month bu... read more
Business response:
We would like to thank ****************** for bringing her maintenance concerns to our attention. We would like to extend our sincerest apologies to ****************** for the inconveniences she has experienced.Our team has confirmed that they have completely replaced the Air Handler at this home and that ****************** will not have this issue again in the future. Additionally, our local team made an effort to contact ****************** offline to ensure all concerns were addressed to her satisfaction. As we were unfort... read more
I've had 6 leaks in this house and they have done nothing for assistance or compensation. Many things of mine have been ruined and I have missed a lot of work to be available for the plumbers. You get no response from the emergency line which is great when currently I've been without AC for over 24 hours in the ***** heat with a newborn at home. They don't care about you and only want your money.
Business response:
We would like to thank Mr. Morgan for bringing his maintenance concerns to our attention. Unfortunately, we experienced issues with our emergency line over the weekend which caused the discrepancy that resulted in a vendor not being dispatched. We apologize for the inconvenience this caused. Our team has verified that they contacted Mr. and Ms. Morgan directly after this incident was reported to our maintenance coordinator on 5/23 and dispatched a vendor the same day. As the repairs were going to take place on 5/24, our team... read more
I've had 6 leaks in this house and they have done nothing for assistance or compensation. Many things of mine have been ruined and I have missed a lot of work to be available for the plumbers. You get no response from the emergency line which is great when currently I've been without AC for over 24 hours in the ***** heat with a newborn at home. They don't care about you and only want your money.
Business response:
We would like to thank Mr. Morgan for bringing his maintenance concerns to our attention. Unfortunately, we experienced issues with our emergency line over the weekend which caused the discrepancy that resulted in a vendor not being dispatched. We apologize for the inconvenience this caused. Our team has verified that they contacted Mr. and Ms. Morgan directly after this incident was reported to our maintenance coordinator on 5/23 and dispatched a vendor the same day. As the repairs were going to take place on 5/24, our team... read more
I'm going to say I'm not surprised at all with WEEKEND EMERGENCY MAINTENANCE REQUEST NOT BEING FULL FILLED ?? I had 2 in one day no ** in ******* 93 degrees outside so you can imagine inside was 98 to 100 degrees then there was the overflow of sewage on the outside of the house, inside both tubs and on the floor. I purchased 8 gallons of bleach because I could not deal with ***** matter all over the place. ONLY to be told the vendor was dispatch for the sewage would contact me "I got a text at 11:30 am" 2 hours I contacted t... read more
I'm going to say I'm not surprised at all with WEEKEND EMERGENCY MAINTENANCE REQUEST NOT BEING FULL FILLED ?? I had 2 in one day no ** in ******* 93 degrees outside so you can imagine inside was 98 to 100 degrees then there was the overflow of sewage on the outside of the house, inside both tubs and on the floor. I purchased 8 gallons of bleach because I could not deal with ***** matter all over the place. ONLY to be told the vendor was dispatch for the sewage would contact me "I got a text at 11:30 am" 2 hours I contacted t... read more
Business response:
We would like to thank **************** for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team has contacted **************** offline to discuss her concerns. We appreciate the opportunity to work together offline and remain available should she have any further questions or concerns. Thank you.
Frequently asked questions about City North at Sunrise Ranch
How is City North at Sunrise Ranch rated?
City North at Sunrise Ranch has a 3.1 star rating with 346 reviews.
When is City North at Sunrise Ranch open?
City North at Sunrise Ranch is closed now. It will open tomorrow at 8:30 a.m.
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