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City North at Sunrise Ranch
- Apartments
- Round Rock, TX
About this business
Location details
2800 Sunrise Rd, Round Rock, TX, 78665, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 10:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
We recently rented a home in Anthem, **. Everyone we have worked with from the leasing application through move-in and maintenance has been friendly, helpful, knowledgeable and professional. *******, the leasing agent, answered every phone call personally, unlike other companies who are totally automated. Once our application was approved ******** in Residential was extremely helpful, personable and kept us informed of every step. Having never rented a home before, this made the process go much smoother. **** provided a very... read more
Business response:
************************, thank you so much for your kind and positive comments about our team. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
This company is horrible!!! I've tried for weeks to get a rental verification for one of their current tenants. How could anyone leasing from this company buy a home, get employment or ever get approved for a lease somewhere else when this company won't respond in a timely manner? I called more times than I could possibly count leaving messages trying to get a call back. Finally reached a live person after two weeks. Then sent the verification form to the email provided and received no response. Hence the calling over and ov... read more
Business response:
We would like to thank **************** for taking the time to share her concerns. We are saddened to hear of ****************** disappointment with Tricon Residential and would appreciate the opportunity to make things right.We kindly request that **************** email the rental verification directly to fax-************************************ so that we may complete it as soon as possible. We appreciate the opportunity to work together offline and remain available should **************** have any further questions or con... read more
We recently rented a home in Anthem, **. Everyone we have worked with from the leasing application through move-in and maintenance has been friendly, helpful, knowledgeable and professional. *******, the leasing agent, answered every phone call personally, unlike other companies who are totally automated. Once our application was approved ******** in Residential was extremely helpful, personable and kept us informed of every step. Having never rented a home before, this made the process go much smoother. **** provided a very... read more
Business response:
************************, thank you so much for your kind and positive comments about our team. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
Shadiest company I've had to deal with in a long time. My daughter attends college in ******* **, and Tricon took over the apartment a month after we signed our lease. They tack on fees for all shared services (pool, shared water, shared bathrooms, sewer charges) they force you to have "waste valet" for $25.00 per month, and "Fetch" package service for $13.00/month, Neither of which would we want or use since it's a gated community and has dumpsters on every corner? Combine that with they sent us a lease renewal after 12 mon... read more
This company is horrible!!! I've tried for weeks to get a rental verification for one of their current tenants. How could anyone leasing from this company buy a home, get employment or ever get approved for a lease somewhere else when this company won't respond in a timely manner? I called more times than I could possibly count leaving messages trying to get a call back. Finally reached a live person after two weeks. Then sent the verification form to the email provided and received no response. Hence the calling over and ov... read more
Business response:
We would like to thank **************** for taking the time to share her concerns. We are saddened to hear of ****************** disappointment with Tricon Residential and would appreciate the opportunity to make things right.We kindly request that **************** email the rental verification directly to fax-************************************ so that we may complete it as soon as possible. We appreciate the opportunity to work together offline and remain available should **************** have any further questions or con... read more
Was on hold for over an hour, never got through to an actual person. Have called multiple days in a row and never spoke with anyone. Scheduled the self tour 3 *********************** and all of which were a failure. It says they unlocked the front door which is false. Couldnt get in to any of the properties. Also, got denied on a house when we met all the requirements, have 3x the income and have 750+ credit scores. Would not recommend.
Business response:
We would like to thank ************************** for taking the time to express her concerns regarding the application process at Tricon Residential. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. While we woul... read more
Was on hold for over an hour, never got through to an actual person. Have called multiple days in a row and never spoke with anyone. Scheduled the self tour 3 *********************** and all of which were a failure. It says they unlocked the front door which is false. Couldnt get in to any of the properties. Also, got denied on a house when we met all the requirements, have 3x the income and have 750+ credit scores. Would not recommend.
Business response:
We would like to thank ************************** for taking the time to express her concerns regarding the application process at Tricon Residential. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. While we woul... read more
Found a rental that looked perfect for us, but wanted to tour the property in person before committing to an application because of the fees. Pictures are nice and all but can be deceiving, so we wanted to view it first. **************** person gave us a code to do a self tour. Went there and code did not work, tried several times. They said they would have to send someone out to fix it and could take 1-2 weeks. Then I received an email from one of the leasing agents and I emailed her back about the situation letting her kno... read more
******* Slayer from Tricon Residential in the DFW are is amazing. I've been with Tricon for 6 1/2 years and she was my leasing agent back then. ******* helped me find the home I'm in and she made sure I was comfortable. Since then she has been promoted but ******* still possess the willingness to ensure her residents are taken care of. Even in her current role. I think I speak for most residents that has ******* Slayer dealing with their account, She is top tier with her customer service and ability to be transparent and upf... read more
Business response:
****************, thank you so much for your kind and positive comments about our team member. We are so happy to hear that you are a satisfied resident and are pleased with our services!
Frequently asked questions about City North at Sunrise Ranch
How is City North at Sunrise Ranch rated?
City North at Sunrise Ranch has a 3.1 star rating with 346 reviews.
When is City North at Sunrise Ranch open?
City North at Sunrise Ranch is closed now. It will open tomorrow at 8:30 a.m.
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