Chuck McFarland - State Farm Insurance Agent

Christina E 

on BBB

a year ago

Horrible customer service. Been a loyal customer for years... my hours had been cut from work due to I work in a pharmacy and around summer hours people dont get sick. Was told I had 3 partial payments that I exceeded. I tried to keep up wanted to make a partial payment of $280 on August 2nd and August 16th make the other half payment. I had to make 90 percent of my bill of what I was told. Had to put in a request to the 800 number on August 4th. Checked back the status on August 7th and was told they couldn't find my ticket... read more

Robert C 

on BBB

a year ago

State Farm state as they will review your accident claim in 3-5 days it has been almost 2 months due to alleged lost paperwork etc. Now they’re saying they need to send an adjuster out to the body shop and it’ll be at least another week. Each time if I didn’t call it would still be sitting there with no follow up even after escalating to a supervisor. Local agent stars he has nothing to do with claims. The body shop says it will take up to two months to repair once they get paid by State Farm. I have requested to be compensa... read more

Husham A 

on BBB

a year ago

Not honest people! I don’t trust them or recommend them to anyone because they’re liars 

Stephanie F 

on BBB

a year ago

I have been with State Farm for around 20 years. I previously have had a good experience, but I don't know what happened with them recently. If I could give zero stars, I would. I hit a deer 2 weeks ago. Since then, State Farm cancelled salvage because they "couldn't locate the vehicle" despite me AND the tow company confirming the car's location at least 3 times. Do you think they called and asked me again- where is the car? Nope. At the 2 week mark, no one has reached out since they initially called me the day after the ac... read more

Silmary G 

on BBB

a year ago

I was rear ended by a State Farm policy holder on March 3, 2023. State Farm took full liability for the accident. I was told to take my car to ****** Auto and Glass for the repairs. I dropped the car of and was told the repairs would take 3 weeks, they called 3 days later that the car was done. When I picked up my car they painted the bumper a different color and never repaired the other damages. My trunk doesn't close and they broke parts taking my car apart that they put back together with black tape. I called SF and was t... read more

Victor L 

on BBB

a year ago

I had a horrible experience with state farm insurance. One accident where we were not even at fault and after making the claim they never got back to me. I have had full coverage for several years, yet, state farm failed to process my claim. After a full year of calling state farm only to hear the same story (a recording saying that my claim was being processed) I contacted my state farm agent. She helped to get in touch with the corporate. Unfortunately, the person I spoke with (Alice) told me that my policy number was not ... read more

Jennifer N 

on BBB

a year ago

I have no traffic violations or any accidents and yet my bill went from from 76 dollars to 113 dollars a month with no explanation as to why I am paying more. 

Mildred D 

on BBB

a year ago

1) my truck had been broken into and vandalize, state farm wouldn't cover the stuff that were stolen claiming it should be a home claim, they wouldn't even cover the damages done on the interior handle which was obviously caused by the theft. 2) it's been 3 weeks now going into the 4th week and state farm kept going back and forth with the collision center, and have paid and voided payments several times to 2 other collision center that I've never been to. 3) Mantrell who claims to be a manager had a VERY RUDE ATTITUDE, he w... read more

Joel C 

on BBB

a year ago

If you are looking for an insurance company that will help you with claims if something happens, stay away from State Farm. We had a sudden and accidental hot water pex pipe to burst inside our walk-in closet wall. State Farm would not pay for the repair to stop the leak. Also, State Farm would not pay for rerouting of the plumbing lines to keep a leak from happening again. All sheet rock work torn out to do a reroute of plumbing lines was not covered either under your replacement costs. We feel that State Farm should have c... read more