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Chas Roberts Air Conditioning & Plumbing - Phoenix, AZ
- Heating & Air Conditioning/HVAC
- Phoenix, AZ
About this business
Chas and Alice Roberts founded Chas Roberts Air Conditioning in 1942. Prior to founding the business, Roberts worked as a serviceman for a local utility. In the early years, sales consisted of home appliances, coolers, furnaces, air conditioners and service. In the 1950s and 1960s, the company grew doing retrofits of houses with coolers to air conditioning, custom and tract houses and light commercial air conditioning. The company expanded in the tract housing market in the 1970s and by the end of the decade had become a dom... read more
Location details
9828 N 19th Ave, Phoenix, AZ, 85021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Called them for fixing my air conditioner. It needed a new capacitor. Technician quoted 195 dollars for a 10 dollar capacitor. Gave him his 85 dollar fee for visit and called another company who charged 160 dollars for visit and capacitor all inclusive.
Chas Roberts is truly the most horrible company I have ever dealt with. I live in a newly built home with a 'new' unit, however, I deal with a broken AC unit every 3 months or so. I have literally had 10+ visits from technicians who 'fix' my unit and then it breaks again. Apparently my warranty is now up even though my home had a FAULTY unit installed from the start. I am now paying for visits from technicians at Chas Roberts who continue to NEVER solve my problem. The only problem they've ever 'solved' is continuing to fill... read more
Terrible customer service we just had a home built. The thermostats have been broken from day one. They have been refusing to replace them. They are refusing to let us speak with a supervisor. The lady that answers the phone is rude. I won't even allow their techs in my home again unless my husband is home. As a woman they treat me as if I'm ignorant, and lie To me. And our next service call will be "sometime before midnight" yes.... SERIOUSLY MIDNIGHT. I have a 91 year old WWII veteran, and an 82 year old woman that... read more
worst AC company, doesn't guarantee service, will charge just by visiting again even without service done
Chaos Ripoffs is what they should be called. Worse company in az. Will be reporting to the BBB. Always passing the buck and never accepting responsibility. The lady on the phone told me that an ac can only offset 30 degrees......wtf are you talking about. A 5 ton unit in a brand new energy efficient house less than 2k sqft should be able to maintain 75. EASY! Piss off chas Roberts and I hope you go out of business. SCAM ARTISTS AND HACKS!!!!
I utilized Chas Roberts to replace my water heater less than two years ago. This morning, it was broken and I had no hot water. They came out to look at it and said the bottom was burned out and it would be a $229 repair. They made a big deal of saying they were giving me a discount. I asked about the warranty, as the unit was less than two years old. I received the response that it was "parts only." I said that I thought it was ridiculous that a unit less than two years old would cost me anything to repair and I was asked "... read more
My A/C unit stopped blowing yesterday the hottest day yet here in Phx. So I called customer service phone # @ around 6:50pm and got a Rep who after I explained what the problem was said I woul get a call back in a bit. Well it's already 85 degrees in the house and rising (95 by 10:30 pm) when after 3 calls to them @ 8:30, 9:30pm getting the same story someone will call you. I advised they had been out here in April to change a blower motor and it is acting the same I think this is warranty work. However I get a call back a... read more
Last night the a/c unit for our upstairs went out on our new home that's only 2.5 years old. Aside from the fact that a unit shouldn't be breaking that early on in its lifespan, we were exasperated because it's been record-breaking heat here the last few days. Of course. After checking our home builders' site, we found that Chas Roberts Air Conditioning & Plumbing was the installer and we would need to contact them for service. After reading reviews online, I begrudgingly decided to call. I waited until 8am this morning (a S... read more
I wish I could give less than 1 star. Customer service is terrible. Melissa a supervisor hung up on me!
Frequently asked questions about Chas Roberts Air Conditioning & Plumbing
How is Chas Roberts Air Conditioning & Plumbing rated?
Chas Roberts Air Conditioning & Plumbing has a 4.4 star rating with 1,115 reviews.
When is Chas Roberts Air Conditioning & Plumbing open?
Chas Roberts Air Conditioning & Plumbing is open now. It will close at 8:00 p.m.
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