Chas Roberts Air Conditioning & Plumbing's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Chas Roberts Air Conditioning & Plumbing

4.3

About this business

Location details

9828 N 19th Ave, Phoenix, AZ, 85021, United States

Get directions
WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat7:00 a.m. to 8:00 p.m.
Sun7:00 a.m. to 8:00 p.m.
4.31,301 reviews
Select a rating
Eric B.'s profile image
Eric B. 
4 weeks ago

Chas Roberts installed a new 3.5 Ton Carrier heat pump for me 8/06/2025; Their residential advisor by the name of Erin Sanchez was by far the most professional A/C advisor I have ever worked with, so if you need a new A/C unit, contact her on the Chas Roberts website; she worked with me every day for 2 weeks until the installation was complete, and she registered the unit w/Carrier for warranty purposes, Thank you, Erin 

Patrick E.'s profile image
Patrick E. 
a year ago

Customer rating on BBB is 1.8 Stars(?) Clearly this company issues. Too bad I cant give "0" stars. Brand new system 1.5 years old. 4 calls They said they were sending a Lead tech. Although he was the reason for one of the outages call due to poor wiring, causing a short. I don't feel they have the skills to troubleshoot properly, so they just keep replacing parts until they get lucky. We have been without heat for 2 weeks. But if you complain about the service, they wont take your calls and pass you to the builder.(weak... read more

Eric V.'s profile image
Eric V. 
2 years ago

Buyer beware; I would stay far away from this company. They will sell you a "5-year extended warranty," only to tell you later that the warranty only applies from the date you closed escrow. We purchased the "5-year extended warranty" two years after we bought our house based on the recommendation of the technician who came out to our house for an unrelated repair. At 3 years and 5 months after we purchased the warranty, we were told the "5-year extended warranty" had expired and they would not honor it. This company's bus... read more

T M.'s profile image
T M. 
3 years ago

All I can say is stay away from Chas Roberts, the worst company. Customer care and service is a joke! 

Robert A.'s profile image
Robert A. 
3 years ago

They installed a new AC system for me about a year ago. No problems with that. The other day my AC stopped working. I did some trouble shooting and discovered the Drain Alert safety switch was full of water so had shut off. The other thing I discovered is that that plastic housing holding that switch in place was broken. I don't know when it was broken but since nobody touches the AC unit in it's enclosed closet I'd guess it's always been broken, but I don't know for sure. I emptied the water out of the switch and my A... read more

Michael S.'s profile image
Michael S. 
4 years ago

Terrible communication and quality of service. I have been stuck with this company as my builder does their warranty through them. They stranded a pregnant woman and 1 year old baby in 100 degree weather for 48 hours. I am stuck with them but would recommend NO ONE EVER CHOOSES THEM! 

Amber L.'s profile image
Amber L. 
4 years ago

Worst co ever. No customer service at all. Id give no stars if I could. We are making our 3rd call in 6m for the same issues! They dont hold up to warranty claims at all. 

Dave S.'s profile image
Dave S. 
4 years ago

Worst experience eeeeeever, coming in with little to no experience learning from the lead Techs was nice. However it all went down hill after that... I was informed during a company meeting that all new hires would be getting a raise, the raise was to 18 dollars which I thought was awesome being new, though the lead techs who trained me, I won't be naming any names got no raises and remained at their 16 dollars an hour pay. I don't know about you but to me that's half ass backwards and should be the other way around or so y... read more

Carla G.'s profile image
Carla G. 
4 years ago

Worst experience ever. They don't stand behind their work. A tech came out and replaced a fan motor and in the process dented the access door and didn't put it on all the way because it wouldn't fit. Also he turned the on/off switch to the middle position and my heat wouldn't come on. My son in law figured this out and saved me from having to pay another tech to come out to fix what the first one messed up. The company said they would come and look at it but if something had to be fixed they would charge me. They are crooks.... read more

Frequently asked questions about Chas Roberts Air Conditioning & Plumbing

How is Chas Roberts Air Conditioning & Plumbing rated?

Chas Roberts Air Conditioning & Plumbing has a 4.3 star rating with 1,301 reviews. 

When is Chas Roberts Air Conditioning & Plumbing open?

Chas Roberts Air Conditioning & Plumbing is closed now. It will open at 7:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com