Century 21 Action, Inc

William C. 

on Birdeye

a year ago

I rented an additional baby crib for extra $$ when it was already present in the house. I didn't see it for a couple days because it was in a closet. You should be aware of renting additional items to folks when the stuff is already at the rented house. I will use another company for reservations next time. Otherwise, you did great 

Vanessa 

on Birdeye

a year ago

Staff was friendly but was very disappointed and upset that no one mentioned that the house was listed for sale and that we would be asked to let people see the house while we were there. That was a big oversight and unprofessional. While that was a big deal, everything and everyone else was fine. 

Susan B. 

on Birdeye

a year ago

Couldn't check in until 5:00pm, then had the worst time getting into the house due to the terrible condition of the locks on the doors. One toilet seat was cracked and pinched when you used it- only toilet on the main floor, of course. House was not swept before we arrived and the floor was quite sandy. Two of the plastic chairs on the front porch had cracked rockers and made loud noises when used. No dish towels at all. We had to use hand towels or buy some and we were not told to bring this, but we're in fact told all... read more

J C. 

on Birdeye

a year ago

Did just OK, Check in was great but property was not inspected and put in proper shape upon our arrival. Had to call and get outdoor shower fixed on our arrival. That should have been taken care of before arrival. Did not like the having to wait over 45 days to get my damage deposit back. You knew within a few days that we did not damage anything. Why hold MY money for over 45 days!!!! Don't know that I will rent from Century 21 at Topsail again. Have gone to Emerald Isle in the past and the rental agency there was just GREA... read more

Cheryl S. 

on Birdeye

a year ago

First the good: I was kept well informed about the rental and expectations via email on a regular basis. It was easy to book the rental. When we had a plumbing issue, a plumber came to the unit and resolved the issue within a very short amount of time. Now the not so good: When I stopped to pick up the packet with keys and passes, the receptionist was rather rude and obviously not happy to see me at 4:50 in the afternoon. When I asked about the welcome starter kit, I was told it had been delivered to the unit. It was not ... read more

Eric P. 

on Birdeye

a year ago

We absolutely LOVE Topsail Island! This will definitely be our annual beach vacation for years to come. The house we rent is right on the beach, there are several stores on the island for convenience, especially if you dont want to travel far for groceries, dinner or souvenirs. A little piece of heaven... that's for sure!! I recommend Century 21, Action for you vacation needs, they were so helpful from start to finsih. 

Mark R. 

on Birdeye

a year ago

Got to check in a little early, that's always a plus also Shipwatch Villas 1315 was as nice as the pictures, already booked it for next year and the receptionist was very polilte and helpful. 

Thomas S. 

on Birdeye

a year ago

I seriously can't believe your agency is refusing to reimburse me $17 for a coffee maker that I had to purchase to replace a broken unit. It was 6:30 AM Sunday morning. Would you really have driven over a replacement unit by 8 AM that same day (the coffee was finally done by 8 after purchasing, cleaning the pot, etc.)? After a long day on the road Saturday, all I wanted was a pot of MY coffee to enjoy on the deck of the house. I have to believe that the rental owners wouldn't be too happy to know that your agency is will... read more

Amy B. 

on Birdeye

a year ago

I think that Century 21 did a good job of providing useful information before and throughout our stay, however, we were not very happy with several things regarding the house. 1. Cleaning supplies were left out upon our entry. Dirty paper towels and spray were a definite turn off. The house was not properly cleaned. I vacuumed during the first two hours of our arrival. The few rugs there were extremely worn and dirty. 2. The kitchen was poorly stocked. Whereas they had adequate pots, there was only one usable frying pa... read more