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Casteel Heating, Cooling, Plumbing & Electrical
- Plumbing
- Blackwells, GA
About this business
Casteel is metro Atlanta's top heating, cooling, plumbing and electrical company. With over 10,000 5 star reviews, Casteel has been your whole home solution since 1987. Contact Casteel today. We will take Amazing Care of you.
Location details
2218 Canton Rd, Blackwells, GA, 30066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
Quick & prompt service response. Communications all the way from initial text to arrival text! Our technician ******* ***** was on time and took care of our HVAC issue. Appreciate the response on the coldest day of the year! Thank! CF
Business response:
Thank you so much for the kind words! Were thrilled to hear that ******* was able to help and that you had a positive experience with our service. Its great to know we could assist you, especially on such a cold day! We appreciate you taking the time to share your feedback. Stay warm!
So, I purchased a brand-new system from this company. Immediately after install, I started having problems with the unit. NO HEAT!!!!!! They are great at sending people out for repairs but had no luck fixing it. They would send technicians to my home twice a month to work on this brand-new unit. For two years of repeatedly sending technicians to my house, repair my heat and was not able to make me happy. I had no choice but to call another company this year. I could not deal with another year of high bills because I had to u... read more
Business response:
Thank you so much for sharing your experience! Were thrilled to hear that Casteel was able to resolve the issue and get your heat working properly after the challenges you faced. We understand how frustrating it must have been, and were glad that youve found a solution that works for you. If you ever need assistance in the future, please dont hesitate to reach out. Wishing you warmth and comfort moving forward!
I had an awful experience with Casteel Heating, Plumbing, ******************************************* and would never recommend them to anyone. First, they completely missed the initial appointment and didnt even bother calling until after the scheduled time to reschedulethis was after I had already taken a day off work to wait for the technician.When they finally showed up, they charged me an outrageous $389 just to tell me what was wrongabsolutely no work was done. To make matters worse, they quoted me nearly $10,000 to fi... read more
Business response:
We're truly sorry to hear about your experience and apologize for the inconvenience caused. We take your concerns seriously, and a manager will be reaching out to you directly to address this situation and ensure that it is properly resolved. We strive to provide excellent service and transparency, and we regret that we did not meet your expectations. Thank you for bringing this to our attention.
We used Casteel's services for our old furnace unit. Casteel came to the house, gave us a quote, and installed a new condensate pump. We have used Casteel previously, and even though we knew their prices were not the best, their service was good. After installing the condensate pump, we obtained a quote for a new furnace. We decided to get two other quotes from two different companies before going with Casteel. We realized the following:They charged us nearly $1,200, while other companies would have charged less than $500 fo... read more
Business response:
Thank you for taking the time to share your feedback. Were sorry to hear about your experience and the concerns you raised regarding the installation and service. Your satisfaction is very important to us.We understand the frustration youve experienced, and I assure you that a manager will reach out to you directly to address your concerns and work towards a resolution. We appreciate your loyalty as a previous customer and hope to regain your trust. Thank you for bringing this to our attention.
We had a new HVAC system installed in May 2024. We started having problems from day one,. Firstly the install called a leak in our attic which caused damage to our ceiling. It took me several calls to get anyone out to ***air the damage. Secondly the units were not cooling to the correct temperature. We had a technician come out 3 times to ***air and even ***lace the thermostat which did not resolve the issue. Finally I asked for a supervisor to come out who told us that this system was a new supplier for them and they had t... read more
Business response:
We appreciate this feedback. Our goal is to achieve 100% customer satisfaction. We are sorry about any inconvenience this may have caused and to ensure satisfaction, a manager will contact you to further discuss.
***** provided excellent service. Straight forward and keeps the job site clean.
Business response:
Thank you so much for your kind words! We're thrilled to hear that ***** provided you with excellent service and maintained a clean job site. We strive for straightforward communication and top-notch service, so your feedback means a lot to us.
Casteel can always be depended on to do a great job. The technicians are very knowledgeable, efficient and very kind. I trust Casteel.
Business response:
Thank you so much for your trust and kind words! We're delighted to hear that our technicians continue to meet your expectations with their knowledge, efficiency, and kindness. Your confidence in Casteel means a lot to us, and we're always here to ensure you receive the best service possible. If you need anything else, just let us know!
******* provided great customer service and was very helpful in describing the services he completed.
Business response:
Thank you for your feedback! We're thrilled to hear that ******* provided you with great customer service and effectively communicated the services he completed. We'll be sure to share your kind words with him. Your satisfaction is our top priority, and we look forward to serving you again in the future!
I previously made a review on a complete ***lacement of my upstairs heat and air system. I gave a four star review. The technicians responded, ripped out the old systems and installed the new in one day. I didnt hold back the 5th star because of the workmen. The new system manufacturer is ******. The Customer Service/Sales *** gave all the discounts, but recommended a 2 & 1/2 ton **. I have had Trane and Carrier in the same house previously; 3 ton units. It wouldnt do the job on 95 degree days. Their ************* Supervisor... read more
Business response:
We appreciate this feedback. Our goal is to achieve 100% customer satisfaction. We are sorry about any inconvenience this may have caused and to ensure satisfaction, a manager will contact you to further discuss.
Frequently asked questions about Casteel Heating, Cooling, Plumbing & Electrical
How is Casteel Heating, Cooling, Plumbing & Electrical rated?
Casteel Heating, Cooling, Plumbing & Electrical has a 4.3 star rating with 584 reviews.
When is Casteel Heating, Cooling, Plumbing & Electrical open?
Casteel Heating, Cooling, Plumbing & Electrical is open now. It will close at 9:00 p.m.
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