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Casteel Heating, Cooling, Plumbing & Electrical
- Plumbing
- Blackwells, GA
About this business
Casteel is metro Atlanta's top heating, cooling, plumbing and electrical company. With over 10,000 5 star reviews, Casteel has been your whole home solution since 1987. Contact Casteel today. We will take Amazing Care of you.
Location details
2218 Canton Rd, Blackwells, GA, 30066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
Horribly overpriced. After spending 12k several years ago for 2 new HVAC systems, we called them to disconnect our gas dryer and cap the line. 209.00 later, they didn't cap the line. Called to complain and was promised a call back...still waiting. Criminal. Do not use this "company".
Recommended
Absolutely outrageous what you guys did to me. I was charged 434$ to install faucet cartridge. I told the tech to install the new faucet I bought and all he did is to install the cartridge in my 20$ old faucet. It’s been a week since I called to speak with the manager and nobody still called . I’m a reasonable person but if nobody calls me soon I’m gonna make sure you regret it dearly . I’ll do to every social media platform to tell my experience including the news .
Business response:
Mr. Palic, this is certainly not the experience we strive to provide. Thank you for following up with us regarding your concern. We notified the appropriate manager. They will be following up with you shortly.
Advertised special of $77 tune up turned into almost $300. The technician told me spouse he was hooking us up and when I found out what he happened I was not happy. At least the lady on the CSR was helpful. Will NEVER use them again.
Business response:
*Update: Mr. Dani, we are following up with you to learn more about the situation you described. Our customer relations manager has followed up with you and left several voice messages. Please give us a call back at your earliest convenience. Thank you, Casteel Team
I met an employee of yours this afternoon around lunch. Our conversation centered around what she was studying. It turns out she' was studying to take the next step with your company to become a certified technician. She was very excited and eager to make herself a better asset to your team...I hope that it pays off for you and Jeannie(not sure of spelling). That said, it says a lot about your employees and your business to see those investing in themselves where they work.
Business response:
Mr. LaPierre, we always appreciate reading reviews like this about our team. We are continuously training and teaching (at least 150 hours yearly) our team the latest and greatest in the industry. Thank you kindly for the time you took out of your day to share this with us here on Facebook!
Business response:
Wow, your review has made our day, Mr. and Mrs. Lamb! Thank you for sharing your positive experience with us. We appreciate your continued support and loyalty to our brand. We hope you're enjoying your new furnace! We look forward to seeing you at your next visit.
Professional, friendly and knew what they were doing.
Business response:
We're happy to help you anytime, Ellen! Thank you for putting your trust in us with your home comfort needs.
Very professional. Great service. On time and reasonable.
Business response:
Thank you for sharing your feedback with us, Joseph! We appreciate your business.
Frequently asked questions about Casteel Heating, Cooling, Plumbing & Electrical
How is Casteel Heating, Cooling, Plumbing & Electrical rated?
Casteel Heating, Cooling, Plumbing & Electrical has a 4.3 star rating with 586 reviews.
When is Casteel Heating, Cooling, Plumbing & Electrical open?
Casteel Heating, Cooling, Plumbing & Electrical is closed now. It will open at 7:00 a.m.
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