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Carmax Dealership
- Used Car Dealers
- Virginia Beach, VA
About this business
Location details
3801 Bonney Rd, Virginia Beach, VA, 23452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brought a suburban from them for 33k and have put over 11k into it so far their 125 point inspection is BS after the transmission and the starter and the broken coolant reservoir and the fuel sensors and new wires I have to bring it to dealer again I can’t get rid of the POS because I owe 26 k on it and have only had offers of 17 k I wouldn’t buy a car from this place again and the company I work for has a lemon board I put up my suburban story for all 1100 employees to read with the stay far away from this dealer their warr... read more
Wow . Coming in from Oklahoma to Texas.. We broke down 49 miles from carmax... All i got say is... Wow.. I called manager... No ? Ask. Where are you.. Ill send couple guys and a wrecker... Im sending you a honda mini van so you can cont. Your trip .. well fix car.. on way back just drop off car. And yours ready ...! 1. Iwas only down 1 hour. 1 hour. They had me back on road.. Best bunch of people... Wow thank you guys for .. no ? Ask .. just get you safe bac on your trip.. I want thank each one of you for helping us... My ca... read more
I am writing to express my extreme dissatisfaction with my recent experience purchasing a vehicle from CarMax in Cranston, RI. I purchased a 2019 Ford Edge specifically for work, school, and safety reasons, but since day one, my car has spent more time in the shop than on the road. From the beginning, I faced ongoing issues with the car’s sensors, which resulted in Ford keeping my vehicle for a month. I had to personally intervene to expedite repairs, and it seemed as though the delay was an attempt to run out my 90-day war... read more
CarMax / MaxCare Warranty CarMax’s MaxCare extended warranty is a predatory and misleading product. The language in the service contract is so poorly written that it gives them endless loopholes to deny legitimate claims. After my brakes failed on the highway with my family in the car, CarMax refused to help unless I somehow “recovered” the missing bolt — an absurd request that shows zero concern for safety or common sense. On a separate power train issue also allegedly covered, u was told to provide all available servic... read more
We bought a 2019 Toyota Highlander from Car Max of Tupelo, MS and took it back within the first 30 days for a light coming on the dashboard and the car was jumping when we stopped. We were told there was nothing wrong with the car. We took it to Toyota and they told us the prior service had not been done and it was $920.00 to bring the car up to date. We contacted Car Max of Tupelo, MS and they said it was not there responsibility even though they told us all service was up to date and it passed a 125 point inspection. I wou... read more
Ordered a truck online and it too almost 2 weeks for them to ship it under 300 miles. At the South Portland location, I arrived for a 10:30 appointment to process the paperwork and that's where it really went bad. The salesperson I had was totally inept. She had to keep asking me the same questions over and over because she had no Idea what she was doing. It took her 2 hrs and 45 minutes to process the paperwork and she had to ask for help several times. Meanwhile my son and I sat watching others processing 2 or 3 customer... read more
I purchased a GMC Denali from the Covington, LA store on December 10th, 2024. I had to return the vehicle on December 20th, 2024 due to the fact it had a bad engine. I put $5000.00 as a down payment, and to date over a month later CarMax will not return my down payment. I have requested numerous times to the Covington business office, and have been told time and time again that they were waiting for Carmax to issue a check. I was an out of state buyer so they mailed me the title of the truck to my home. I returned the title ... read more
STOP STOP STOP “DO NOT BUY FROM CARMAX”…THEY ARE UNTRUSTWORTHY AND DECITEFULL. CEO, BILL NASH OF CARMAX ALLOWS SALES DEPT. TO HIDE IMPORTANT INFORMATION ON THEIR INVENTORY OF VEHICLES SO THEIR CUSTOMERS ARE UNABLE TO MAKE A FAIR DECISION ON THEIR PURCHASE.. PLEASE BELIEVE US WHEN WE SAY “DON’T GO TO CARMAX”, YOU COULD BE IN FOR A HUGE AMOUNT OF FRUSTRATION & LOSS OF YOUR HARD EARNED $$$$$$. THEY ALSO DO NOTHING TO RECTIFY THE SITUATION WHEN BROUGHT TO THEIR ATTENTION. Jeanette & Dennis Grabowski of Boynton Bch. 8/10/24. ... read more
STOP, DO NOT BUY ANY VEHICLES FROM CARMAX……..The CEO, BILL NASH, ALLOWS CARMAX of BOYNTON BEC. TO DECIVE ITS CUSTOMERS… THEY ARE UNWORTHY OF YOUR TRUST!! Hide important information so you cannot make an informed decision about the vehicle in question. WHEN BROUGHT TO THEIR ATTENTION, THEY CHOOSE TO SAY SORRY AND DO NOTHING TO RECTIFY THE SITUATION.. Jeanette & Dennis Grabowski 8/10/2024. Had to touch a star in order to post this review
Frequently asked questions about Carmax Dealership
How is Carmax Dealership rated?
Carmax Dealership has a 4.2 star rating with 3,113 reviews.
When is Carmax Dealership open?
Carmax Dealership is closed now. It will open at 9:00 a.m.
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