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Campbell Appliance Heating & Air
- Heating & Air Conditioning/HVAC
- Round Rock, TX
About this business
Specialties: Campbell Appliance Heating & Air Inc. has been providing residential and commercial appliance and HVAC repair services in the Round Rock area of central Texas since 1959. Find information and schedule appointments for appliance repair, heating or furnace repair and ac repair services. Established in 1959. We have been Family owned and operated since 1959, and as a Family business, we believe honesty is #1. We'll go the extra mile to keep you educated every step of the way! We offer same day service, 24 Hour Emer... read more
Location details
3591 Rocking J Rd, Round Rock, TX, 78665, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | Closed | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hands down this was the worst experience I have ever had with a company. The service from the office was non existent from not calling to let me know the arrival time window as promised, to not showing up on the day of the repair with no notice, moving me to the following Monday after the no show. I tried to cancel due to the no show but they made me pay in full prior to the repair and they threatened to make me pay a restocking fee on the entire invoice, not just the part ordered that they failed to show up and install. Whe... read more
If I could choose 0, that is what I would choose. I am a nurse and I took the entore day off to get my freezer and dishwasher fixed. I got a call at 0830 to expect "Thomas" between 1100-1300. At 1320, he had not shown up, nor had I received a call. I called and was informed he would be here today, but would be at least another hour out. Fine,, I took the day off, so really not a huge deal. Then I got a call saying sorry, have to reschedule to Monday. NO!!!! NOT OK!!!! I took a day off work expecting my repairs to at least be... read more
CAMPBELL APPLIANCE I called Campbell Appliance to repair my water heater on Oct. 5, 2020. Ricky came out and advised that it needed two parts to fix it. He advised that they would be in 3-5 business days. My cost was 647.34, which Ricky told me was mostly for labor while they sat and waited for the heater to drain. He also said to me that I had to pay upfront for them to order the parts. I have a family of 4 and wanted to get it repaired as soon as possible, so I paid him. As of today, Oct. 19, 2020, parts have not shipped. ... read more
CUSTOMER BEWARE!!! If I could have given ZERO stars..I would have. This company is HORRIBLE. They do NOT keep their appointments. You WILL be waiting for servicemen who either do NOT show up at your appointed time or he will show up, LATE, without the needed part. If he shows up without the needed part, it will have to be ordered with a LARGE NON-REFUNDABLE deposit. Oh, and guess what...when you believe the part has been ordered... It HASN'T BEEN. Then you HAVE to WAIT again!. Then when the part arrives, and keep in mind you... read more
Business response:
Mrs G*****, We apologize for any inconvenience you may have encountered with our services. We do show in our system that we had to reschedule you for September 2, due to the technicians truck breaking down on him that day. We apologize for that. Unfortunately we did not have any other available technician in that area. We show to have you scheduled today between 3-5 with the technician Josh. When the office called your husband he got very upset, starting using foul language and said we need to contact you. The office then ca... read more
I have never felt more offended and undervalued as a customer. They are too busy and have significant scheduling problems. They set my appt for Monday 8/24, no show and no call. I called them Tuesday to ask what happened and was told by Kelsy "they are very busy right now and did not have time for my appt". She told me someone would be out Wednesday the 26th - expect a call that morning to advise time. No call received Wednesday morning, so I called them - only to be told they were too busy to see me and I had to wait anothe... read more
Business response:
Mrs M****, as explained to you before. We never once told you that you weren’t important or we were too busy. You were told that we no longer service your area but we would do our best to get a technician our to your home. You were schedule and you confirmed your appointment. After the tech drove over an hour to get to your confirmed appointment you were not home. Our technicians time is very important and respected as is our customers. We can not continue to send out a technician if our customers are not going to be home. S... read more
Without a doubt this is the best and most professional service I have ever received. Had my AC fixed in less than two hours after I called.
Business response:
Mr. M*****, Thank you so very much for taking your time to review our services! Should you have any questions or concerns please feel free to contact us any time! We truly appreciate your business and thank you for choosing Campbell Appliance Heating & Air Inc. as your service provider!
The 30 day warranty was useless. Paid over $300. In way less than 30 days I had the EXACT same issues. I thought... thank goodness I have the 30 day warranty. They came back out and said it was a NEW problem and for another small fee of $160 they'd repair it. No way. DO NOT use this company. My freezer was full of ice when they came the first time and in no time it was full of ice again. But according to them... another part had gone out. One big scam.
Business response:
Mrs L****, The technician came back out to your house exactly 1 month after the repair was made. He informed you it needed an additional part and that you would be charged for part cost only and we would not charge anything to install it. As your invoice states any additional parts needed would be an addition fee. Our labor warranty is 30 days which is on your invoice under terms and conditions.
Had an appointment scheduled for today, Monday May 11, 2020, between 2 and 4 PM. and they called this morning to confirm. At 4:22 PM this afternoon and no having heard of any changes I called to ask them what was the status. The lady said she tried to contact the server but he had not responded and would let me know as soon as he checked in. At 5:30 PM and having not heard from them I left to meet my daughter and grandkids for dinner. At 6:26 I received a call back from the lady saying the tech was "on the way". I told her I... read more
Business response:
Mr. C****, We apologize that the technician could not make it out between the time frame you were given between 2-4. When you called into the office you were informed that the technician was with a customer and we would contact you just as soon as we received a response from the technician. As you were told, one we received notification from the technician he was getting ready to head your way. You were not available due to your personal engagements. We did offer you the very next available appointment and yes you declined. ... read more
Nice people and good customer service. It a enjoyable experience
Frequently asked questions about Campbell Appliance Heating & Air
How is Campbell Appliance Heating & Air rated?
Campbell Appliance Heating & Air has a 2 star rating with 22 reviews.
When is Campbell Appliance Heating & Air open?
Campbell Appliance Heating & Air is open now. It will close tomorrow at 12:00 a.m.
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