Caldwell Dunn - State Farm Insurance Agent

Steven H 

on BBB

3 years ago

State Farm’s clams don’t care to do there job , was told to down load a app and send pic and info . After talking to my agent Adam rope , they stated that’s not my responsibility that’s why I’m paying them .it is going on 3 weeks and no parts ordered or anything just a ok on the repair by State Farm , called on 4-8-22 morning the clams person didn’t want to talk to me after seeing I down loaned the text part , even stated you have the texting part know even through had not been received by the phone , cust service suck at St... read more

Sara S 

on BBB

3 years ago

Double charges for the same vehicle. They were supposed to transfer my vehicle to ******** office. Instead they are doing dipping and won't stop double charging me. They also are charging me for a vehicle I asked several times to be removed. I can never get ahold of anyone at an office here. So I have to call Customer service. Even then they won't do anything. They act like they are but still haven't done anything. I called to have my account cancelled with them. Yet I'm still being charged and still have an account?!?! Yet ... read more

Stefan R 

on BBB

3 years ago

This is the worst insurance company I have ever come across. It’s hard to know where to start with their antics, but I’ll try. 1) they don’t make the claimant whole. They attempted to do a substandard repair on our 80k vehicle, even though their party was fully at fault. Two other body shops said a new bumper is needed and State Farm’s “preferred” body shop wants to put body filler on the bumper so they can save a buck. State Farm also tried to put you in a non-equivalent vehicle, again to save a buck. I would say that this ... read more

Sara S 

on BBB

3 years ago

Double charges for the same vehicle. They were supposed to transfer my vehicle to ******** office. Instead they are doing dipping and won't stop double charging me. They also are charging me for a vehicle I asked several times to be removed. I can never get ahold of anyone at an office here. So I have to call Customer service. Even then they won't do anything. They act like they are but still haven't done anything. I called to have my account cancelled with them. Yet I'm still being charged and still have an account?!?! Yet ... read more

Stefan R 

on BBB

3 years ago

This is the worst insurance company I have ever come across. It’s hard to know where to start with their antics, but I’ll try. 1) they don’t make the claimant whole. They attempted to do a substandard repair on our 80k vehicle, even though their party was fully at fault. Two other body shops said a new bumper is needed and State Farm’s “preferred” body shop wants to put body filler on the bumper so they can save a buck. State Farm also tried to put you in a non-equivalent vehicle, again to save a buck. I would say that this ... read more

Shannon M 

on BBB

3 years ago

Zero stars! I purchased a home in November 2021 and my insurance with State Farm started on January 1, 2022. I had a pipe burst in January; it is now April and the claim is still not resolved. The adjuster, will not return phone or email messages. Had I known that this business was NOT accredited by the BBB, I wouldn’t have done business with them. “Like a good neighbor, State Farm is there…” WHAT A JOKE! More like a thief, who steals hard earned money from disabled people. Truly sickening! 

Chuck E 

on BBB

3 years ago

Almost every home in our neighborhood has been repaired due to wind damage. State Farm’s adjuster came out, then they paid an ‘independent’ engineer to look all to deny our claim stating the damage occurred prior to our purchase and insurance of the home with their company. They made us do a four point inspection with wind mitigation on the roof before they would insure us. I was told then all was good. Now they say the damage is prior to their inspection. Talking with the roofers in the area, they all ask who we’re insured ... read more

Chuck E 

on BBB

3 years ago

Almost every home in our neighborhood has been repaired due to wind damage. State Farm’s adjuster came out, then they paid an ‘independent’ engineer to look all to deny our claim stating the damage occurred prior to our purchase and insurance of the home with their company. They made us do a four point inspection with wind mitigation on the roof before they would insure us. I was told then all was good. Now they say the damage is prior to their inspection. Talking with the roofers in the area, they all ask who we’re insured ... read more

Shannon M 

on BBB

3 years ago

Zero stars! I purchased a home in November 2021 and my insurance with State Farm started on January 1, 2022. I had a pipe burst in January; it is now April and the claim is still not resolved. The adjuster, will not return phone or email messages. Had I known that this business was NOT accredited by the BBB, I wouldn’t have done business with them. “Like a good neighbor, State Farm is there…” WHAT A JOKE! More like a thief, who steals hard earned money from disabled people. Truly sickening!