Buck Tolbert - State Farm Insurance Agent

Bonnie Billings. 

on BBB

7 years ago

I had been with State Farm Insurance in Utah for 35 years. Upon moving to Oregon, I transferred my insurance to a local office. When I moved I stored all my belongings in Storage Cubes and rented a furnished apt. My agent in Ut told me my belongings were covered by my homeowner's insurance and so I did not take any additional insurance with U-Pack Storage. I found a permanent home in 8 months and when my Cubes were delivered I discovered two of them had leaked. The water created mold and the whole mess ruined some furniture,... read more

David G. 

on BBB

7 years ago

I have been with State Farm insurance since I started driving in 1982 and have not had a ticket in 25 years. My dissatisfaction started several years ago when I received a notice that State Farm is no longer offering homeowner insurance in Florida. I, of course, had to find another company to insure my home. A few months after obtaining new insurance I was informed that State Farm changed their mind and is continuing to offer homeowners insurance in Florida. When I tried to re-obtain homeowners insurance with them, they told... read more

Betsy P. 

on BBB

7 years ago

The worst experience ever !!!!! I have been involved in ATTEMPTING to file a multiple home robbery claim with State Farm, that took place in Albuquerque at my brothers home. As an antique dealer for almost 50 years, his valued collect of art was stolen, not once, but twice, leaving him completely wiped out. We have clear evidence including still and video filming by neighbors who watched. After working tirelessly for over 4 months, I have gotten nowhere. Files, photos and receipts have all been emailed and faxed to State Far... read more

Ryan P. 

on BBB

7 years ago

Avoid this business at all costs for Home and Auto. In my informed opinion, State Farm is an unethical protection racket masquerading as insurance. They are systematically mislabeling automobile claims to prevent policyholders from having options and they are non-renewing insurance on properties for less than $2000 in total claims over 11 years. They record a claim if you even call in to get advice. If you have too many claims they non-renew you. I was actually told by my agent that "I should have thought harder about ever u... read more

k. r. 

on BBB

7 years ago

I was rear-ended by a driver who has State Farm. When I spoke with the State Farm agent, he said he would make arrangements for a rental car that was comparable to my SUV. When the collision center was finally able to finally get my car in for repairs (a month and a half later) H**** (the only rental agency SF uses) informed me that no agent had ever called on my behalf so there were no cars available. I was finally given a Nissan Versa (NOT comparable and not useable for my family of 5). In addition, the collision center ca... read more

Darlene 

on BBB

7 years ago

I was insured by State Farm ( The Good Hands People) for almost 30 years. In March, 2017,my 19 year old son was in an accident. The accident was not a large payout, under 5000. They doubled my insurance for 6 months. This repaid the entire amount of the accident cost. That was bad enough, considering, I had given them THOUSANDS OF DOLLARS over the last 30 years; however, they then decided to cancel him. Granted they wanted to keep my business, they just didn't want him. Since he is a college student, still living at home, it... read more

marianne t. 

on BBB

7 years ago

poor customer service. a month ago received notice in mail, that my road side service. Would be discontinued. Because, I used the service too much (about three times per year). I called and asked, "what is too much". did not receive a clear answer. Just told I used "tow" too much. My insurance rate would not being gong down to reflect discontinued RSS. My car insurance goes up every 6 months. I am told it is to cover non-insured. I feel I am just a number to them. I have had no accidents. any time I call agency for assistant... read more

Jonathan D. 

on BBB

7 years ago

I have made over $40,000 in homeowners premiums over the last 258 payments. I had a pipe burst in my attic which caused water damage on the first and second floor, and now they are saying they won't pay for the plumbing repair. Seriously???? I have had virtually no claims during this period. Can anyone say "Hello N*********:? 

Sharhonda L 

on BBB

7 years ago

This insurance hiked over 100$ in a year when I have no accidents or moving violations I'm being penalized for the rest of the states terrible driving..... Shame on you state farm!