Buck Tolbert - State Farm Insurance Agent

Tohavid 

on BBB

6 years ago

I asked Thursday afternoon for proof of payment -- and they hung up. Yet, I called again. Then they hung up -- again. They also are beyond incompetent -- two different people could not spell my email address correctly. And I had told it to each of them twice. 

TERRY T. 

on BBB

6 years ago

I researched for a better price for homeowners and auto insurance. State Farm quoted me with a significant price difference than current insurance company. After I paid and switched to State Farm, a State Farm assessor visited my home and reassessed the replacement cost at a higher cost than originally stated. When I questioned the higher replacement cost, Wendy who works for Gary Hughes in Monroe Township, NJ, said the policy that I paid for WOULD NOT cover my home 100% if it were destroy because the home was assessed at a ... read more

Tohavid 

on BBB

6 years ago

A State Farm representative admitted that State Farm had failed in not calling me back, meaning that I was using rental car service days for no reason. I needed those because I need the rental car until I can get an insurance payout in order to buy a new car. Yet, the representative was not willing to help in being able to arrange other rental days for the car. He claimed that those days cannot be changed, but I am on track to have had the car for 14 days and he said State Farm can't do seven. So it is clear that State Farm'... read more

V P. 

on BBB

6 years ago

Worst company ever! It's a pure scam! They put 2 claim under my son's name which he was never involved. They would do anything to blame you and either drop you or raise your coverage! I will report them to N.Y. state and report them for fraudulent activities. When I called the claim department they told me that any claim is used against you even if it's not your fault even if your care was parked and someone hit you. So why would I pay over $6000 A year if I'm not allowed to file a claim? This company will come back to get y... read more

denew 

on BBB

6 years ago

Despite proactively calling four different times about my car being at a junkyard in Salt Lake City and how that relates to my being able to get my belongings (the entirety of my belongings) out of it, I never got the truth. Instead, I was told that the car is or would be at the junkyard on Thursday, July 12, 2018. That informed me not only paying for a rental car, but also limiting the rental to being until Thursday, July 19. State Farm has refused responsibility for that even though my understanding is that I wouldn't need... read more

denew 

on BBB

6 years ago

I asked a State Farm person to add a note to my claim. I thought this would be fine when I made a call asking for the same request previously. I had that belief even more strongly since I on a different call, I had asked that of another State Farm person and they said they made the note. But this representative told me that she couldn't make such a note. Given my prior call, she either lied or she is refusing to do her job in delivering customer service and the representative I had previously talked with lied about having ma... read more

denew 

on BBB

6 years ago

Incompetancy is (truly) one thing. (A woman said that I could get communications through *both* email and text when only one option was possible, and then failed to save my phone number as a cell even though we went over that.) However, putting a number that relates to a silly promotion about the Bahamas is something entirely different. That's because the number is supposed to be for calling when it is incorrect that one does not have accounts set up to be viewed online. 

VERY UPSET 

on BBB

6 years ago

I have hail and wind damage to my roof. State Farm acts in bad faith and just sends adjusters out to ignore damage. While CLEARLY my roof needs to be replaced and many roofers have been here and submitted their estimates, State Farm doesnt see the damage. My ceilings are ruined, they dont see that either. If you have a policy with State Farm, you might as well wad it up and throw it in the garbage can because thats what it is worth. Deny, delay, scream, fight, anything but help. These guys are the worst. If you have them as ... read more

Sherry R. 

on BBB

6 years ago

Just canceled my renters insurance plan with them after having had to deal with the rude staff for about a month. For the past month they have sent me incorrect bills twice and then finally a bill that was 3 times the amount of what I agreed to pay and what I was told my bill should be. Their reasoning it was so large was because I was paying for 3 months. Still not really sure how I can owe them 3 months worth of bills when I've only been dealing with them for a month. Also I received this bill on June 29th and the due date... read more