Buck Tolbert - State Farm Insurance Agent

MIKE S 

on BBB

6 years ago

chris T***** is one of there supervisor there try to avoid this guy because he will cheat you in any way he can , state farm train this dog real good on cheating people and lying to them 

Darlene W 

on BBB

6 years ago

State Farm - Eric O******** Sales Representative Kevin Smith Agency | State Farm Insurance BEWARE - not competent! This is not an expert in the field, you better know more than this team or you are likely to go through a huge mess! I recently switched to State Farm Insurance because I was under insured with my previous insurance company. I was very clear in my expectations of a new broker, I needed someone who would be available and make sure I had the right coverage.... End of May 2018, I purchased more than 3 times the amo... read more

Hannah 

on BBB

6 years ago

I wish I could give them no stars. We have had horrible hail storms here in Colorado Springs this summer. Last summer we could have replaced our roof due to wind storms but decided not to file a claim since it wasn’t damaged too badly. This year the hail was the worst I have ever seen so we filed a claim and got our roof replaced. A week after filing our claim we got hit again and this time it destroyed our siding on our house. We had to file another claim which sucked because that’s two deductibles we had to pay ($2,400 eac... read more

RuiM 

on BBB

6 years ago

This Spring a catastrophic event which was recently declared a natural disaster damaged our siding, gutters and roof. We have had multiple roofing professionals UNANIMOUSLY cite the roof as needing to be replaced, one of which was recommended by our agent as someone's opinion he valued. ALL 3 State Farm adjusters claim that there is no damage to the roof and State Farm is therefore denying coverage. This is the first claim we've ever submitted, and believe to be fair in our assessment and approach with working with them; thi... read more

BP 

on BBB

6 years ago

Horrible experience. I obtained a quote from Bill Pullano a Glenview State Farm agent. State Farm insurance was the best value (I thought). I went through an exhaustive home reconstruction work sheet survey with Mr. Pullano and obtained a printed copy of that worksheet. I check the worksheet and it was correct in every detail. I paid my bill in full. One month later I received a second bill from State Farm. The bill had no supporting information. I called customer service and got a run-a-around. The next day I contacted Mr P... read more

J Lamborn 

on BBB

6 years ago

They suck ! I've been doing business with State Farm for 50 years. When I made a claim, they denied it ! I'm telling my friends to switch to E**** 

Ryan N 

on BBB

6 years ago

I was traveling to work and was sideswiped by a State Farm policyholder. Initially, I thought I was at fault, and accepted responsibility on scene, but the CHP incident report stated that the State Farm policyholder is at fault. My insurance company has been trying to talk to State Farm, but State Farm has not spoken to their insured and is still investigating coverage. This minor damage collision happened on 6/27/2018, it is now 8/12/2018; and there has been no resolution. I would like to get my vehicle fixed, but I would t... read more

Trent S. 

on BBB

6 years ago

I spoke with a claims specialist, Shirley, over the phone today regarding an accident my wife was involved in. She was extremely rude and unprofessional. She was constantly talking down to us and made my wife cry. Business aside, no one should be treated, especially a customer, the way we were treated. Don’t do business with State Farm; there are other companies that will treat you with respect. I am shocked State Farm would employ a person like this. 

Tohavid 

on BBB

6 years ago

Management's response to complaints ended up in something worse. An individual in management called me about the complaints twice at 12:59 p.m. MST Aug. 6 (and again, twice, just 57 minutes later -- that's rather harassing). A poor associate emailed me about sending my insurance payout via snail mail even though I took the time to set up my profile on StateFarm.com weeks earlier to have the payout be sent electronically to my bank. He said that this guy who called me four times in just 57 minutes had talked with him. Way to ... read more