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Brown's Dulles Nissan
- Car Dealers
- Sterling, VA
About this business
Brown s Sterling Nissan is a car dealership offering both new and pre-owned vehicles. Variety of models offered by the dealership include Nissan Altima, 350Z, Armada, Frontier, Maxima, Murano, Pathfinder, Quest, Sentra, Titan and Xterra. It has a body shop and service department that provides a wide range of services, including installing oil filter, oil change, air conditioner servicing, ire rotation, wheel alignments and 14-point vehicle inspection. It also has a parts and accessories department, and offers a variety of fi... read more
Location details
45155 Towlern Pl, 45155 Towlern Place, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
STAY AWAY !!!! Got a Certificate from USAA for the vehicle and when I got there the Dealership tried to add on the 127 point Inspection at 1.3K as well as additional processing fees. I showed the the certificate from USAA and it took 2 additional times before they got the pricing right. They also increased the Registration and Title charges for WV by 400.00 which I showed them off of the DMV site and an email. I purchased the vehicle noticed SAP and some other stains and or pits on the hood asked them to be cleaned. They sta... read more
Business response:
Thank you for your feedback. Here at Brown’s Dulles Nissan, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon.Sincerely,Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
This dealer is a total joke. Quoted me a price by email, then when I visited, did a bait and switch and try to tack on all these extra charges and fees leading to a ridiculously high price. After I walked out, the salesman reached out to try to get me to come back in saying he had a new price for me. Fool me once shame on you. Fool me twice no way! I told this dealer to send me the new price by email. To date, no response. Find another dealer, this one will rip you off.
Business response:
Jim, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely,Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Very pleasing everything was smooth people were honest and I actually had fun looking for used car check em out.
Business response:
Reginold, thank you for your review. We are glad to hear everything went well for you. Thank you for choosing Brown's Dulles Nissan. Take care!Sincerely,Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Contacted right away. The vehicle ended up not having all of the options that we were hoping for. Dealership was good work with though.
Business response:
Thank you for your feedback. Please don't hesitate to contact us if we can assist you with any future auto needs.Sincerely,Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
I did go drive this vehicle and overall it was a good experience. There was "damage" on the vehicle that was not disclosed previously, though the explanation was that it was not an "accident" and is minor in nature. The dealer could not even tell me exactly what the damage was except that it was to the front end right side. From my experience, I found mismatched paint, though very slight, that showed evidence of repairs. I drove 2 hours one way to view this and it would have been nice to know about this ahead of time and pri... read more
They were pretty helpful & understandable starting from the great salesman to the financial manager , also it was a very smooth comforting process in purchasing and financing compared with other dealers , overall i am satisfied , thanks everyone hope to deal with you again in the future
Business response:
We love hearing about customers that have a terrific experience at Brown's Dulles Nissan. We know that buying a car is an important decision and we are proud that you chose our dealership.Please feel free to contact us if you have any questions on your new vehicle.Sincerely,Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
After contacting the dealer ,I received a call for Erik ,who was willing to answer my questions ,but still took 3 days to get pictures send to me and also get financing app tested to my phone.Since i did not get any follow up call from dealership ,I called Erik again and was told due to my low credit score i had to pay higher interest ,which i totally understand.My frustration is that after agreeing to pay higher payments ,I was told by Erik that I had to pay over 2400.00 in dealer RECONDITIONING FEES ,IN ADDITION TO ADVERTI... read more
Business response:
We value the opportunity to learn of your experience here at Brown’s Dulles Nissan. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right.Sincerely,Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
The dealer contacted me and quoted me an out-the-door price as I had requested. Unfortunately, the dealer quoted me an additional $2K of fees on this new car and I did not find it worthwhile to go see it.
Business response:
Robert, thank you for sharing this feedback. Our goal here at Brown's Dulles Nissan is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience.Sincerely,Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
The dealer was very prompt in their reply. Once I made an appointment, the car was waiting for me when I arrived. The car condition was as advertised. They did a very nice job of cleaning inside and outside. The sales person and the finance manager were courteous and professional. The only suggestion is to research the of the car and have an “out the door price” in mind and negotiate. They initially tried to charge me additional fees in excess of $2,000. This was in addition to the tax and $899 in processing fees.
Business response:
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit to Brown's Dulles Nissan.Sincerely,Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Frequently asked questions about Brown's Dulles Nissan
How is Brown's Dulles Nissan rated?
Brown's Dulles Nissan has a 4.1 star rating with 1,722 reviews.
When is Brown's Dulles Nissan open?
Brown's Dulles Nissan is closed now. It will open tomorrow at 9:00 a.m.
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