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Brown's Dulles Nissan
- Car Dealers
- Sterling, VA
About this business
Brown s Sterling Nissan is a car dealership offering both new and pre-owned vehicles. Variety of models offered by the dealership include Nissan Altima, 350Z, Armada, Frontier, Maxima, Murano, Pathfinder, Quest, Sentra, Titan and Xterra. It has a body shop and service department that provides a wide range of services, including installing oil filter, oil change, air conditioner servicing, ire rotation, wheel alignments and 14-point vehicle inspection. It also has a parts and accessories department, and offers a variety of fi... read more
Location details
45155 Towlern Pl, 45155 Towlern Place, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
This is probably the worst place to visit in the Northern Virginia. Hernesto, the sales person contacted me few times and finally setup a meeting last Friday. When I got there, he totally ignored me and didn’t even bother to say Hi because he thought he could close a deal with another customer. and then some random person tried to show me the car. Very rude with no professional skills at all. I would advise the management to send them to a real customer service training classes. DON’T WASTE YOUR TIME TO VISIT THAT PLACE.
Business response:
We appreciate you taking the time to share your experience at Brown's Dulles Nissan. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, Rawwad Hassanieh | General Manager | rawwad.hassanieh@brownscar.com
Very helpful and professional.
Business response:
Thank you for the wonderful feedback, Anne. It is great to hear everything went well for you. Thanks for choosing Brown's Dulles Nissan! Best regards, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Car was not ready. Seat was broken and needed other repairs.
Business response:
Jeff, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
They were very responsive. I had decided not to follow up and go to the dealership.
Business response:
We are more than happy to learn of our helpfulness, Danyelle. If we could do anything else for you don't hesitate to let us know! Take care! Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Communication very good.
Business response:
Thanks for the great rating, Mari. We're pleased that everything went well for you. Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Top-Notch Customer Service. I was contacted promptly and all my questions were addressed to my satisfaction. Emmy was professional and knowledgeable about the vehicle. I highly recommend this dealership based on the outstanding service I received. V/R Rod
Business response:
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Truck was shown to me with two bald back tires they were lowballing me on my trade-in and wanted top dollar for the truck all show in the pictures they showed two decals one on each side of the bed when I got there the passenger side bed apparently had been repainted and new decal was put on their response was will take off the money for the two tires and you go get two new tires put on which I think was a big inconvenience I think it was very unprofessional and I will never go back there again !
Business response:
I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Brown's Dulles Nissan. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Jad Kadili |General Manager |jad.kadili@brownscar.com | 703.948.1100
Okay staff I walked outside for about 10 minutes before I went inside, seems as though no one greeted me and said can I help you, one young man says I'm here to assist. I probably will not visit this dealership again
Quick response and was awaiting me to contact them but I was on the fence about the color and decided to get the other car .but I did appreciate their time and efforts .
Frequently asked questions about Brown's Dulles Nissan
How is Brown's Dulles Nissan rated?
Brown's Dulles Nissan has a 4.1 star rating with 1,722 reviews.
When is Brown's Dulles Nissan open?
Brown's Dulles Nissan is closed now. It will open tomorrow at 9:00 a.m.
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