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Bond Logistics Car Rental
- Transportation Services
- Warner Robins, GA
About this business
Location details
108 Marshall Ave, Warner Robins, GA, 31093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:30 p.m. | |
| Tue | 7:00 a.m. to 11:30 p.m. | |
| Wed | 7:00 a.m. to 11:30 p.m. | |
| Thu | 7:00 a.m. to 11:30 p.m. | |
| Fri | 7:00 a.m. to 11:30 p.m. | |
| Sat | 7:00 a.m. to 11:30 p.m. | |
| Sun | 7:00 a.m. to 11:00 a.m. 12:00 p.m. to 5:00 p.m. |
Read the fine print. Safe Move/Safe Tow DOES NOT cover your contents if the U Haul is stolen. I've rented from them for years and have always gotten this coverage. My rented trailer was stolen. When I filed the claim they denied my claim saying it only covers for damage to contents from accidents. Thefts are excluded. Given the prevalence of thefts these days it would be good if their website materials stated this explicitly.
Business response:
Hello ****, I apologize your rental equipment was stolen. For any issues or concerns with Repwest, please contact them at ************** or contact your adjuster using the contact information you were provided with your claim.
The story is much longer than this as I've been trying to get this resolved for TWO WEEKS & have spoken to FIFTEEN people to no avail. I reserved 3 U-boxes & was quoted $1642.60 I asked the agent twice if the $1642.60 was my final total because I was comparing prices. She told me yes twice. I called back again because the price seemed low & was assured that was my all-inclusive *************** be no surprise charges/fees. They took a payment of $512.38 leaving $1130.22. Once I was in ** I went to the website to pay the $1130... read more
Business response:
Hello *****. I apologize for the issues you had with the rental charges and trying to get a resolution. I reviewed the existing complaint file and see you were emailed on 21 Sep 2023 notifying you this amount would be refunded. Refunds normally reflect on the card account within five business days. I apologize again for any inconvenience and if we can assist further, please let us know.
DO NOT USE. I rented a u-box from them to move my things from AZ to **. They didnt pick up my u-box to bring it to the facility until 4 days after it was dropped off (it was supposed to be picked up same day). Worse yet, no one even contacted me to let me know. I found out when I called them. My box was supposed to be delivered on 9/15 (guaranteed). It is now 9/18 and it still has not shipped from **. Again, no communication. I called them. They dont have any answers and have not contacted me even though I filed a complaint.... read more
Business response:
Hello *****, I am sorry about the issues you've had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a Uhaul In August 2023 for a move for my daughter from ****** ** to ******** *******, for September 17, 2023. I filled out all of the online information and picked a location for pick up. My son would be flying to ** to pick up and drive the Uhaul to ********. I was sent the information that we were confirmed. About 2 weeks before the move I received a phone call from UHaul stating that there were no Uhauls in *********, we talked through this and I had asked if there would be any in ****** to pick up, she informed ... read more
Business response:
Hello ***, I am sorry about the issues you had with all your reservations. Your concern has been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for any inconvenience.
Worst company in the world to deal with went to a location to get a reserved truck filled out paper work and paid for truck went to get the truck and it was broken had a flat tire that location didnt have any more trucks so I was sent to another location 30 minutes away and when I got there was told that I had to pay again for the truck that I already paid the other location for long story short left without the truck and called customer service and was told the charges were refunded just at to have the money taken from my a... read more
Business response:
Hello ******, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The UHaul at **************************************************************** has a very loud garbage pickup Monday and Thursday between 3:30-5 am. I sleep with earplugs and updated windows and still wake up to dumpsters slamming. The local manager asked me to contact Corporate, saying they cant do anything. Corporate told me to call the police, meaning its on me to record and measure noise levels. There are many houses near this UHaul and this isnt a responsible answer by the company.
Business response:
Im sorry ************ is experiencing an issue with garbage pickup at our U-Haul location. Unfortunately,we have no control over the noise garbage pickup causes. I would suggest ************ contact the waste management company to see if they can adjust the time they schedule for garbage pick up in the area. We are very sorry for the inconvenience he is experiencing.
Make sure you also check your invoice before and after if you must rent from them. You never know what surprise bill you will get without them telling you. Note to U-Haul Stop over charging, or charging for items not disclosed prior to rental
Business response:
Hello Art, I am sorry about the issues you had with your rental charges. I reviewed the existing complaint and see a refund was processed on 15 Sep for a billing concern. Normally these reflect on the card account within five business days. If you have an additional concern this refund did not cover, please let us know. I apologize again for any inconvenience.
zero stars their shipping crate service is one of the worst things I've ever experienced. They got their forklift stuck in our yard when dropping the crates off the first time. And the yard hard to be torn up to drag it out of the hole it dug.(they had many options where to drop them off at) The lady driver almost punctured one of the crates through the side.And this was just on the drop off picking up was way worse they start by saying 4 of the crates are too heavy. (they give us a size of space to fill any customer is gonn... read more
Business response:
Hello ******. I apologize for any issues you had with your U-Box order. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
************************************************************************************************************************************ and ************* ever!!! DO NOT USE U-HAUL!!! Massive inconvenience!!! On day of move they said we can pickup truck in *******, we are in *********! What a joke!! We booked 3 weeks ago. No options, no other trucks available for entire month. We took a week off work each and paid movers on the other side in ******* already. They did not apologize, no reasons for no truck. DO NOT USE U-HAUL!!!
Business response:
Hello ********. I apologize for any issues you had with your reservation. Unfortunately, I was not able to locate a rental order made on or before 15 Sep 2023 using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
Frequently asked questions about Bond Logistics Car Rental
How is Bond Logistics Car Rental rated?
Bond Logistics Car Rental has a 1.5 star rating with 856 reviews.
When is Bond Logistics Car Rental open?
Bond Logistics Car Rental is closed now. It will open at 7:00 a.m.
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