BMW of Stratham

Carrie C. 

on BBB

3 years ago

If we could leave no stars we would. My daughter is turning 21 this would be her second car For two weeks we drove by *** Toyota and saw a blue **** 2012 out there and called. They kept saying it wasnt on their lot. We called the *** Subaru dealer next door who finally said oh wait that is on the Toyota lot. We will have them call you. They never called We tried one more time at *** Toyota and after we said why dont you walk the lot wow the **** was found We set up an apt to drive the ****. Came in want the person on email b... read more

Josh B 

on BBB

3 years ago

This dealership took the simplest possible car deal and **** it up every step of the way. I regret doing business with them. I arranged to buy a car here over email with ******** over email. ******** was lovely. She responded to my inquiries quickly and professionally. I negotiated the entire deal end to end with her, agreeing on the car I would purchase and pricing.On the day of my appointment I called and emailed the dealership twice to ensure that my car was still in stock. I received two written confirmations that the ca... read more

Dale T 

on BBB

4 years ago

I found a used car I was interested in at ********** online and went to the dealership to test drive. I really liked the car and was ready to buy it. The salesperson and finance person were both friendly and easy to work with. I completed all the necessary paperwork for the purchase, my husband and I were there for about 3 hours. I was told the vehicle would be ready and they would have the registration all set the next day, a Tuesday. I went back on Tuesday and was told they didn't have the title to the vehicle, and that it... read more

Katie H 

on BBB

4 years ago

I will never do business with ************* again. I just bought a used 2017 ****** Highlander from them and it was a complete nightmare. I bought the car all remotely because of covid, first it took two days to get in touch with their finance department, and during that time I was in contact with three different salesmen, one of which told me "at this point you might be better off just getting outside financing." When my car was finally delivered apparently a rock hit the windshield so I needed to get the windshield replace... read more

Jake W. 

on BBB

4 years ago

This is by far the WORST service center I have been to. Long story short, I ran over a nail with a very new set of tires. I purchased this set from another dealership recently, but due to the distance I would have to drive to get serviced there, under warranty, I decided to go to ******************* (the original dealership advised that this simple repair service can be done at any dealership). In communicating with *******************, I was once again assured this would be a simple replacement and would just need to bring ... read more

Alma M 

on BBB

4 years ago

I am incredibly displeased with my experience with Ira ******. I purchased my new hybrid on July 31, 2020. I had done a year's worth of research and knew exactly what I wanted. The salesman lied about a discount deal. He told me it was expiring that day to pressure me into purchasing the car. Good thing I had printed out the information that showed the expiration date being later in the week. When I went to the finance manager to finish my purchase, I felt pressured into buying the extended vehicle warranty and tire warranty... read more

Judy S. 

on BBB

4 years ago

My mother 81 years old, and I her daughter bought a van we were promised it was a great deal by a sales person. The manager remembered my mother who sold my mom a car 10 years ago. We made the biggest mistake by trusting him to sell us a good vechicle. I don't think the manager knew what a mess was sold to us. The van sold to us for 8000.00 116,000 miles The sales person acted liked he cared. Gave no ******. Yes, I know there is a lemon law. It seems like they make so much money, why would they care about us or there reputat... read more

Alain L 

on BBB

4 years ago

Worst dealership ever! I wanted to but a car and they told me it was sold, then not sold so I asked to put a deposit and I did. They then told me it was being repaired at a dealership. Then it wasn't. Then pulled a hard credit pull on me even though the car was not available. Refused to respond to my calls and messages. Dodged my calls. It wasn't until I called the general manager who rushed me if the phone, told me it was no longer being sold because the repair. Absolutely the worst experience I have every had. 

Wendy L 

on BBB

5 years ago

Poor ***************** Started out great. Now they refuse to help fix my AHB (auto highbeams). This is clearly a safety issue. Lights stay on at random times blinding passersby. Lights turn off for no reason in middle of dark roads while driving at ALL speeds. Keeping getting run around with what they will do and then they don't do what they say. Left car, still under warranty by the way, expecting camera to be changed. This was not done. Was told they plugged and unplugged wires and moved them around. They would not even su... read more