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BlueVine

2.8

About this business

Location details

401 Warren St #300, Redwood City, CA, 94063, United States

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WeekdayScheduleStatus
Mon5:00 a.m. to 5:00 p.m.
Tue5:00 a.m. to 5:00 p.m.
Wed5:00 a.m. to 5:00 p.m.
Thu5:00 a.m. to 5:00 p.m.
Fri5:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
2.8479 reviews
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Mr. Buford's profile image
Mr. Buford 
5 years ago

The customer service is not good. They do not answer emails and never call back as promise. I received a denial letter on 1/22 stating BlueVine was unable to verify my identity from documents submitted or discrepancies or information submitted. I don't understand because I was approved for the 1st drawn with the same documentation I submitted for the 2nd drawn. When I called I was told there is no way to remedy this situation. During, these tough times I would like to be assured that Blue Vine aim is to help small businesses... read more

Business response:

We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations. Like most banking services, our security rules and policies are of high standards to promote safety and soundness, and as a result, some businesses may be excluded. If you have any additional questions—please reach out to us at ***** ********or ********************. We're happy to help. BlueVine Team 

Gregorson's profile image
Gregorson 
5 years ago

I’m a new generation farmer practicing soil building/saving practices specializing in traditional Hawaiian Herbal Medicine headed into the third year of doubling my revenue.......till covid hit! 90% of my revenue came from farmers market & events but no more gatherings. First round of ppp I was denied by bluevine due to only having a schedule f(farmer) & annual net was -$700. Now the new covid relief plan includes schedule f with a loss in 2019 by using gross annual income for schedule f! Also sba specifically targets women,... read more

Business response:

Thank you for taking the time to share this review with us. At this time, BlueVine cannot support loans for Farmers and Ranchers who report their income on a Schedule F form. We understand this is a trying time for small businesses, and we hope to build one during this round of PPP. Please make sure to check our website for updates. If you have any additional questions, reach out to our support team directly here as we're happy to help: ************************************ BlueVine Team 

Travis D's profile image
Travis D 
5 years ago

Bluevine shut down my account when more than one person deposited money into the account, both of whom were registered owners of the company and both who had given Bluevine their information including names and social security numbers. When I called customer service, they were unable to help me but told me a manger would call me back. That was 4 days ago and no one has called, and I still have no access to my money. I have called 3 times and e-mailed 4 times, but no returned calls and no resolution. Without access to my mone... read more

Business response:

Thank you for taking the time to share this review with us. We take customer service seriously, and we apologize that your experience didn’t meet your expectations. Our advisors have worked to resolve the issue. We've attempted to reach out with additional information and have left a voicemail. If you're interested in further assistance, please reach out to us directly at (**** ******** or banking.********************. We're happy to help. If you feel as though we've rectified your situation, please consider revising your st... read more

E.J.'s profile image
E.J. 
5 years ago

I attempted to open a business checking account over three weeks ago and haven't heard anything from this establishment. They have all of my important documents and it's been CRICKETS. I've attempted to contact them on several occasions to no avail. I DEFINITELY DO NOT want to do ANY business with a company that doesn't respond in a timely manner and one that I can't contact. I'm writing in case any ***** comes up with my company in the future while they're sitting on my info. 

Shaquia V.'s profile image
Shaquia V. 
5 years ago

Company is a SCAM! DO NOT DO BUSINESS WITH THEM! I should have checked the BBB rating PRIOR to doing business with this company! As an independent contractor I know when reviews are PAID! The 4 star ratings are PAID! Especially when it's a long drawn out story about how great service was and provides too much detail! I opened a business bank account with this company November 15-17th and was approved! A business debit card was sent to me and everything! Haven't even used the debit card and waited 3 weeks to activate the card... read more

Business response:

We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations. Like most banking services, our security rules and policies are of high standards to promote safety and soundness, and as a result, some businesses may be excluded. If you have any additional questions—please reach out to us at ***** ********or *********************We're happy to help. BlueVine Team 

Travis S's profile image
Travis S 
5 years ago

I received checks meant for my company from Blue Vine that I never ordered (I never set up an account with Blue Vine and haven't ever heard of them before I got the package). I called and could never get anyone to pick up. I haven't done any business with this company and am concerned they are a ****, yet no one ever answers the phone. 

Business response:

We appreciate you taking the time to share this review with us. Like most banking services, our security rules and policies are of high standards to promote safety and soundness. To resolve any concerns, we'll need to speak to you over the phone. Please call us at ***** ********, submit a support ticket with your phone number included to ********************, or send us a private message on our verified ******* or ******** page with your contact information. If you reach out to us on social media, please reference this BBB R... read more

Eda's profile image
Eda 
5 years ago

After reading a favorable article regarding their business checking account, I opened one October 28 online and received a confirmation email stating it would take 2-3 business days to finalize the account. After crickets for 2 weeks, I emailed their support staff. Still nothing. It has now been over one month and nobody has returned my emails. My account is still "in process". When I call their customer service number, I have spent well over an hour on hold on multiple days, with no message indicating just when a human may ... read more

Business response:

Just for kicks, I have decided to stay on hold today while I do other things. I’m at the 1:24 mark with no human or digital communication suggesting how much longer I can expect to wait. 

Mark J's profile image
Mark J 
5 years ago

Horrible customer service!!! These clowns can’t tell their anus from their mouths. I applied and am going on 41 days with no response of my application status. I had to upload the same document 11 times for these idiots. 

Business response:

We appreciate you sharing your experience with us. We're happy to look into your application to see if there's any action needed. Unfortunately, we can't identify you in our system with the name you've left in this rating. If you're interested in us looking into your application further, please reach out to our support team directly at ***** ******** ** ********************. Our team takes customer service seriously, and we're here to help. BlueVine Team 

Jim K's profile image
Jim K 
5 years ago

Terrible customer service. When I use their bill pay to pay vendors/suppliers for our business, the checks are sent WITHOUT any indication of our company or whom the payment is from. I'm receiving past due notices from these suppliers. When we inform them we paid using Bluevine, they ask for a copy of the check. After waiting on hold for 45+ minutes, the uninformed Bluevine rep cannot provide copies! Ridiculous!!! 

Business response:

We appreciate you taking the time to share this review with us. We take customer service seriously and want to apologize for the less than ideal experience you've had with our team. We've addressed your request and sent you confirmation. If you have any additional questions, please reply to our email or reach out directly at banking.********************. We're here to help. BlueVine Team 

Frequently asked questions about BlueVine

How is BlueVine rated?

BlueVine has a 2.8 star rating with 479 reviews. 

When is BlueVine open?

BlueVine is closed now. It will open at 9:00 a.m. 

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