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BlueVine
- Financial Services
- Redwood City, CA
About this business
BlueVine provides working capital financing to small and medium-sized businesses, including cash advances on outstanding invoices and an online business line of credit.<br />
Location details
401 Warren St #300, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Horrible customer service!!! These clowns can’t tell their anus from their mouths. I applied and am going on 41 days with no response of my application status. I had to upload the same document 11 times for these idiots.
Business response:
We appreciate you sharing your experience with us. We're happy to look into your application to see if there's any action needed. Unfortunately, we can't identify you in our system with the name you've left in this rating. If you're interested in us looking into your application further, please reach out to our support team directly at ***** ******** ** ********************. Our team takes customer service seriously, and we're here to help. BlueVine Team
Terrible customer service. When I use their bill pay to pay vendors/suppliers for our business, the checks are sent WITHOUT any indication of our company or whom the payment is from. I'm receiving past due notices from these suppliers. When we inform them we paid using Bluevine, they ask for a copy of the check. After waiting on hold for 45+ minutes, the uninformed Bluevine rep cannot provide copies! Ridiculous!!!
Business response:
We appreciate you taking the time to share this review with us. We take customer service seriously and want to apologize for the less than ideal experience you've had with our team. We've addressed your request and sent you confirmation. If you have any additional questions, please reply to our email or reach out directly at banking.********************. We're here to help. BlueVine Team
If you are looking for a line of credit. Do not use Bluevine. They shut our line of credit off with no notification. All they could tell me was of uncertain market conditions. The line of credit was supposed to be in place for 12months they shut it off in 4 months. They only way we knew it was shutoff was when we tried to make a draw “uncertain market conditions your account is locked”. I tried to contact them for months with no response until the final payment was do. I put a hold on that payment then I get answers weird ho... read more
Business response:
Thank you for taking the time to share your experience with us. We understand this may be a challenging period for your business during these unprecedented economic times. We'll continue to monitor the situation and re-evaluate our decisions where appropriate. All the while, we want to support the SMB community with educational content on how to minimize potential business impact and discuss your particular account status. For more details, please reach out at ***** ******** ** *********************
BlueVine Capital, Inc told a third party agency my company was a fraud. BlueVine never contacted me about my company information and also they never contacted my bank to see if my information was fraudulent. I'm a Retired Army Officer with a Top Secret Clearance. My company is a Service Disabled Owned Small Business and I have several Federal Contracts. BlueVine Capital Slander my name without during there due diligence.
Business response:
Thank you for writing about your experience with BlueVine, and we sincerely apologize that the experience didn't meet expectations. We take customer service seriously and want to apologize again for the less than ideal experience you've had with our team. One of our representatives has tried reaching out to you via phone and have addressed the miscommunication issues with the partner assisting you. If you have any questions, you may call us directly at ***** ********. BlueVine Team
Applied for PPP through them. Had no progress after a week, but got in contact with them and they were very kind and got it pushed through in under an hour. Thank you.
I went through BlueVine to apply for my PPP loan. I was approved by the SBA and sent loan documents to sign on the 20th of July. 7 DAYS had passed before I had to call them and check up on the application. I was told by a gentlemen that everything was fine and that I just had to wait for the "Disbursement Email". I decided to wait another 3 days and called back. I was greeted by an amazing gentleman who helped me cut through the red tape and find out why my loan wasnt disbursed. He found out that when I signed my loan docs, ... read more
Business response:
Thank you for sharing your thoughts with BlueVine and for choosing us as your PPP administrator. During these tough times, we aim to help as many small businesses as possible, and providing quality customer service is our top priority. We want to apologize for the funding delays. Please know that we’ve worked diligently to correct the issues that took place. We’ve been in contact with you to provide updates regarding your application status and additionally, you can check your status via your dashboard here: ****************... read more
They will not answer the phone or email and when left with call back number nothing happens. Was just recently on hold for over an hour and a half and they disconnected me when I was next in line to supposedly talk to someone due to high call volume.
Business response:
We appreciate you sharing your experience with us. We're happy to look into your application to see if there's any action needed. Unfortunately, we can't identify you in our system with the name you've left in this rating. If you're interested in us looking into your application further, please reach out to our support team directly at ***** ******** ** ******************. Alternatively, you may send us a message on *******: **************************** Our team takes customer service seriously, and we're here to help. BlueV... read more
This company is a ****! Do not apply for a PPP SBA loan with them. Read all the reviews below after you have read Blue Vine's rebuttal to my review (if they submit one). I strongly suspect that any positive reviews that you see here were actually written by Blue Vine representatives, not actual customers. Blue Vine will only waste your time, frustrate you, and then try to scam you. Thank god I found the reviews below before Blue Vine was actually able to scam me. They wasted weeks of my time, stringing me along and making me... read more
Since we already had an account I followed their instructions for PPP. The application was sent in four days prior to the order being signed. Weeks went by, no communication. I called, on hold for over 30 minutes so I hung up. Emailed, to no avail. Our account said they needed more info but there was no way to find out. After another email the account no longer had the more info needed. I did receive an email saying we actually had an account manager but he never answered or responded to calls and emails. Now, after six week... read more
Frequently asked questions about BlueVine
How is BlueVine rated?
BlueVine has a 2.8 star rating with 472 reviews.
When is BlueVine open?
BlueVine is open now. It will close at 5:00 p.m.
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