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Bill Marine Honda
- Car Dealers
- Springfield, OH
About this business
Location details
579 E North St, Springfield, OH, 45503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very disappointing experience. Before making the trip, I asked Jamie Jackson to send videos of the Fiat. While she did, they avoided showing most of the damage. Other than the broken window, the videos stayed away from the areas that needed attention. I own a 2012 Fiat Abarth, so I'm very familiar with these cars. When I finally saw it in person after work, I found issues with the body, wheels, and engine. In my opinion, it would need at least $7,000 in repairs and cosmetic work to be in decent condition. It was nowhere near... read more
Business response:
I'm truly sorry to hear about the negative perception you have of us following this recent visit, particularly regarding the lack of clear communication and proper representation of the vehicle's condition. It's disappointing that we failed to meet your expectations in providing an honest assessment prior to your trip. I want to make things right with you, so please contact me at your earliest convenience so we can discuss this further offline. Thank you, Anna Kongbouakhay - Customer Relations - 253-826-6800
Over Priced car listing by $6000+ over the KBB retail value, when I asked can we negotiate atleast a little bit salesman said let me check with ny Manager, after 5 minutes called and said MY MANAGER SAID NO. But come on it is $6K+ over retail value I am sure with this kind of attitude if it was a trade-in I am sure you have robbed it from the trade customer. Now making almost $8K-$9k that is absolutely ridiculous and stealing. I am in the auto business so I know exactly the numbers and pricing I am not just throwing numbers ... read more
Business response:
David, we appreciate your feedback and understand your frustration regarding the pricing of our vehicles. We certainly aim to provide fair and competitive prices for all of our customers, so it's concerning to hear that you felt otherwise. If you're open to discussing this further or have any other questions, please don't hesitate to reach out. Thank you, Anna Kongbouakhay - Customer Relations - 253-826-6800
Car A/C didn't work when we test drove. Brittany said she would keep up updated as to what was found. She failed miserably. Had to text her asking why --- then she replied she would get back to me --- and NEVER did again. Probably would have bought the car once A/C was fixed...........but........ What has happened to communication these days among some young car salespeople? Had similar situation at another dealership recently. No follow through!!!
It was a great experience; I’d like to commend Mr. Bryan—he helped me with a great deal of patience.
I interacted with a couple of the staff members who were very courteous and took the time to answer my questions. Unfortunately, it didn’t work out for me to visit the dealership for various reasons.
Buyer beware, this dealership provided us the stereotypical used car experience. The salesman was aggressive to schedule an appointment, but then the salesman forgot the appointment and failed to tell us the car was being repaired and not available to buy or test drive. The car had one driver's side crash on the carfax, but there was obvious evidence of a front end collision that was not disclosed and seemed to surprise the salesman and manager. The manager talked to us for five minutes and disappeared as she clearly did not... read more
I actually was trying to buy a car from them. I can’t believe a dealership wouldn’t try to close a deal with a customer who wants to buy a car from them. Communication was terrible and they never followed thru with their promises to get back with me. Ended up finding the same car with another dealership and that dealership was all over it and took very good care of me in a speeder manner. I would avoid this dealership at all costs.
Business response:
Chad, we're very disappointed to hear that your recent car-buying experiences with us were not more enjoyable. We regret that we let you down. Should you be interested in discussing these concerns further, I encourage you to reach out to me. Thank you, Andy French - General Manager - 513-774-6002
Don’t bother with this dealership. The online prices are significantly lower than what the car is actually listed for. The customer service is by far the worst I’ve ever encountered. We reached out about a car they confirmed the price online before we drove out 1 1/2 hours only to find out it wasn’t the online price. They wouldn’t honor it and kept trying to convince us why it wasn’t so much higher. They include a lot of bs add ons. Don’t bother with this dealership. They’re shady and very unprofessional
Very easy and pleasant experience! Fair price. Excellent customer service.
Frequently asked questions about Bill Marine Honda
How is Bill Marine Honda rated?
Bill Marine Honda has a 4.7 star rating with 1,048 reviews.
When is Bill Marine Honda open?
Bill Marine Honda is closed now. It will open at 8:30 a.m.
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