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Better Beach Rentals & Sales
- Property Management
- Oak Island, NC
About this business
Specialties: Better Beach Rentals is your ultimate resource to Vacation Home Rentals and Long Term Rentals on Oak Island, NC. Please visit the Vacation Home Rentals or Vacation Condominium Rentals links to see our online vacation packages. We offer some of the newest properties on Oak Island with a seamless online reservation process. As an added amenity, our weekly Oak Island vacation rentals with departure maid service and linens making your vacation a walk on the beach! Better Beach Rentals not only offers you great vacat... read more
Location details
8601 E Oak Island Dr, Oak Island, NC, 28465, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | 8:30 a.m. to 5:00 p.m. |
I am seeing all of these complaints about Better Beach Rentals & Sales and believe me it is SO TRUE. Some of the replies back from Better Beach Rentals is very disturbing on this site. Stay away from them. Our rental was dirty, musky smelling, grease every where in the kitchen, grease on all the dishes, pots and pans, utensils, towels left in the dryer, no outside trash bin for garbage pickup. Made calls twice leaving messages in request for trash bin and they never returned the calls or provided a trash bin service. Nails l... read more
STAY AWAY FROM: Better Beach Rentals & Sales (if I could, I would give it a -1 rating! We rented OIBV203: "Amazing View" Condo for 4 nights. We stayed one night only because we were too exhausted to leave. The condo was filthy, dreary, dark (2 light bulbs were burned out) sticky stove, sticky refrigerator door, body hair and head hair on bathroom floors in abundance, disgusting shower stall as well , closet door was so warped & difficult to open we didn't use it, bureau drawers off track & difficult to open (we didn't bo... read more
Business response:
It is unfortunate that Mrs. ******** believes that she should have been relocated to another property during her stay, especially since despite claiming the property was "filthy" she still chose to stay for her reservation. When we asked for her to elaborate on what all was wrong with the property, Mrs. ******** said that the house did not meet her husband's standards, while using profanity and tossing a pair of socks onto the front desk counter at one of our employees. She also kept saying that on her last day of the rental... read more
I tried booking through Better Beach Rentals in Oak Island, NC via Julie, and she tried upcharging me $250 because I requested a week in March 2021 but wanted to know if the pool/hot tub are strictly private to the house as it is not obvious through the description/pictures. The price would've been $250 cheaper had I never messaged Julie. When I mentioned that the price increased and will need to be adjusted, she blocked me from renting the house. I tried reporting the scamming on AirBnB, but they lend more towards the host ... read more
Business response:
Hi ******* ******, Although, this is difficult to hear, we appreciate you sharing your experience with us, so we can improve moving forward. Please allow us to extend our sincerest apologies. Your feedback is very important to us. Please rest assured we are making the appropriate changes to address the problem. If you would like to speak about your experience in more detail, please reach out to me at rachael@betterbeachrentals.com. It is our hope that you will give us the opportunity to better serve you in the future.
This is the WORST beach rental company in Oak Island. Beware! READ THE OTHER REVIEWS. Like many here, we have become the victims of the shady, to say the least, business practices being allowed by this company. We, like many others here, had a vacation planned for a week in August 2020. Unfortunately, a hurricane hit the beach one week before we were due to arrive. I immediately started calling AND emailing the rental office at Better Beach Rentals. NO ONE WOULD CALL BACK. I had family flying in, planning a vacation for 10 p... read more
Business response:
It is unfortunate that Ms. ******* had not purchased the travel protection insurance offered to her at the time she reserved her reservation. It is also unfortunate that Ms. ******* did not purchase the travel protection insurance before 30 days from coming on her vacation as offered to her. Ms. ******* wants to make this an issue of our company not doing something for her, when in fact, she chose not to protect herself. As stated in the VRA that she signed, and also in the Vacation Rental Act and NC State Statute, that if t... read more
Don't waste your time with this company!! The company owners and managers could care less about you enjoying your vacation and stay. The house "Picture Perfect" was far from that! Owners had people working on our house through our entire stay!! Mattresses/comforters and bathroom had stains throughout the whole house. Once you even get a hold of the management they are rude and defensive towards you. Karen, one of the managers, was so rude she even hung up on my husband and I. We will make sure that our family and friends nev... read more
Business response:
Thank you so much for your input. As the guest stated, the owner of the home had third party vendors to do work on the property. The vendors did not come to the house at the time that they were supposed to come. Better Beach Rentals was not notified of the workers schedules as Better Beach Rentals did not schedule the work. The work to be done was needed from the recent hurricane. The guest were offered a reasonable refund for their inconvenience. The notes on the reservation stated that the guests were upset and yelling at ... read more
This company is horrible! We arrived to our rental, "Picture Perfect" (not perfect by any means), and found nails, dirty beds with blood? stains, trash on furniture, and the house smelled awful. The bunk beds don't even have nice mattresses! They feel as though they are just the box spring. Also did I mention that we found a cockroach! We called the company and let them know. They were happy to give us our housekeeping fee back which we appreciated, but the situation only got worse! Not only was the condition of the house te... read more
Business response:
Thank you so much for your input. As the guest stated, the owner of the home had third party vendors to do work on the property. The vendors did not come to the house at the time that they were supposed to come. Better Beach Rentals was not notified of the workers schedules as Better Beach Rentals did not schedule the work. The work to be done was needed from the recent hurricane which was all outside the property and not inside. The guest were offered a reasonable refund for their inconvenience. The notes on the reservation... read more
The girls working for the company are nice..but you can not speak to a manager and they refuse to return your call. I even emailed twice. I got a partial email response the first time and nothing after the stay. We had rented an oceanfront house with a pool. I realized there was a hurricane so I completely understood there might be problems. I enquired 2 weeks before the rental about the property. I emailed a week before. Our #1 priority was a pool. I did receive an email back saying they were checking with property owner no... read more
Business response:
This is in response to Ms. ****** review. While it is unfortunate that a hurricane did damage to Oak Island, the home that Ms. ****** reserved was ready for her stay. As she stated, she was notified about an amenity, a pool, that was not going to be available during her stay. If she was told differently 2 weeks earlier, it would be because BBR relies on outside vendors who take care of the pools and they assured BBR that the pool will be ready for this reservation. Unfortunately, the pool vendor was not able to meet this dat... read more
If I could give this company a negative rating, I would!! Donn at BBR answered the phone extremely unprofessional and after not being able to address my reason for calling, hung up on me when I politely asked for a manager. They continue to give me the run around when working through a rental refund because of the recent hurricane. DO NOT RENT FROM THEM!!
Business response:
We do not have a Donn working at our company so I cannot ask that person what is going on as no such person exists. The only reason anyone would ever get hung up on is that the guest were cursing or the phone got disconnected. If this guest were polite as stated, then I'm sure that the call was somehow disconnected. However, I found Ms. Smarts reservation and I did read through the notes on the reservation. The employee stated that Ms. Smart was cursing at the employee about her frustration. This is not how to handle any sit... read more
Please beware of this company. They have the worst customer service and are flat out rude and nasty and aren't afraid to flaunt it. They will scam you and keep your money while giving you nothing in return. Whatever you do --DO NOT USE THIS COMPANY. They kept 16k of our money and never gave us a house to rent. PLEASE BEWARE!
Business response:
This is in response to Ms ****** and her comment. Her statement is false as she has received a full refund. Ms. ****** did not take travel insurance for her reservation. She declined the insurance when the reservation was made and then she received 2 reminders that she may want to take our travel insurance to protect her reservation money. Again, she took no action to protect her reservation. She was told by my company that no refund was automatic since she did not have the insurance. In fact, the owner of the property would... read more
Frequently asked questions about Better Beach Rentals & Sales
How is Better Beach Rentals & Sales rated?
Better Beach Rentals & Sales has a 4.1 star rating with 1,828 reviews.
When is Better Beach Rentals & Sales open?
Better Beach Rentals & Sales is open now. It will close at 5:00 p.m.
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