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Better Beach Rentals & Sales
- Property Management
- Oak Island, NC
About this business
Specialties: Better Beach Rentals is your ultimate resource to Vacation Home Rentals and Long Term Rentals on Oak Island, NC. Please visit the Vacation Home Rentals or Vacation Condominium Rentals links to see our online vacation packages. We offer some of the newest properties on Oak Island with a seamless online reservation process. As an added amenity, our weekly Oak Island vacation rentals with departure maid service and linens making your vacation a walk on the beach! Better Beach Rentals not only offers you great vacat... read more
Location details
8601 E Oak Island Dr, Oak Island, NC, 28465, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | 8:30 a.m. to 5:00 p.m. |
Our previously went on a womens getaway. There were about 25 of us, and I mistakenly left a pair of very expensive sneakers. My mother, who has already filed a complaint, called and spoke to housekeeping who then told her they had the shoes, and she would be receiving a phone call as to how they would be shipped, long story short, she spoke to about three different people who were very nasty, very rude, unprofessional to me and to her after all of that I finally received my shoes a week and a half later, and when they arrive... read more
A grou of 25 women rented a property from Better Beach Rentals. One person left an expensive pair of shoes I called the same day to ask if housekeeping could retrieve and return I would pay whatever the cost. I spoke to at least 3 people, very nasty, unprofessional. Finallysent to voicemail ***** the Reservations manager called and simply stated "we do not have the shoes, we are not responsible for them, it's stated in the contract, it is my responsibilty to keep up with my things and do not call them again". Nasty, rude, un... read more
Beach Landing is an amazing beach rental. We have stayed once previously and 2 weeks this year. We have already booked for 2 weeks next year.
Second summer at the same place. Ice maker was still out of commission. At least we had hot water this year. No pressure though. No beach chairs as advertised when we arrived. Refrigerator was not working. Some kind of flying insects came out of the roof. Dead cockroach in the bedroom. Air conditioning died on the 1st floor living area. We had window units installed that night. The beach chairs were finally provided and 2 broke the first day. I will say prompt and friendly service!
Business response:
Thank you so much for taking the time to leave your feedback, it is unfortunate, when things happen during your vacation. I'm glad that we were able to promptly resolve the issues for you. I see you have already placed a hold for the same property for next year. We look forward to seeing you then.
My family has spent Thanksgiving on ********** for years. I reserved a house for our family members on 5/28. On my initial contact with BBRS, the rep. insisted I pay the deposit on the spot which was $1706.42. I quickly grabbed the credit card I would be using for an international trip this week and paid the deposit. She then sent a confirmation and a contract with policies. The following day, a family member decided they could not afford the 3 nights November ***** rental of $3,366.71, w/ a child going to college and anothe... read more
Business response:
Your feedback is greatly appreciated, and we are dedicated to addressing the concerns youve expressed. I see that you and your family have stayed with us for several years now and we thank you for choosing BBR. As with all reservations, when you book, you are required to place a deposit on the reservation. Our cancellation policy, that you have received each year, states that when you reserve a property and choose to cancel, you must do so in writing, and then either file a travel insurance claim with the optional travel ins... read more
I would NOT rent with this company. I rented with them through Airbnb and wish I had done the research I have now on this company. Also Airbnb will not help you as they leave it to the host if any issues arise.
Business response:
*****, we see you canceled your reservation for being unable to make the dates. Unfortunately, the property never rebooked for those dates so you were not eligible for a refund. As a small family-owned company, we do not have the means to offer a more flexible refund policy. Our policy has always been that no refunds are *****ed unless the property rebooks, minus the cancellation fee. This was stated multiple times in our message chain, our Vacation Rental Agreement, and our Airbnb listing where the cancellation policy is de... read more
Dear Property Owners and Guests,It may be worth your time to do some research on the employees including the owners of this company, Better Beach Rentals and Sales. You can find public records for legal proceedings that clearly question the credibility of these individuals working for Better Beach Rentals and Sales. You will find felony charges and some convictions, assault with deadly weapon inflicting serious injury, drug charges (cocaine), larceny, and conviction of a ****** police officer. You will find bankruptcy procee... read more
I met **** to sign up my rental. She breached and lied then said Bret would work with me. Then Mr *****. No one knows what is going on. Breached contract twice. After reading other reviews I am relieved. Seems everyone there wants to be the chief. Cost me thousands. I would not recommend. I feel as they wanted to do updates for the money. I had another decorator so stepped on ****'s wishes. First I was impressed then the flippant behavior was to overwhelming. Seems much false information with Better Beach Rentals. Very unrel... read more
We should have looked here prior to our booking with this company in September. From the get-go there was mis-understandings, EXTREMLY poor communication; incorrect information in the rental for getting in touch with people. It was a VRBO turned over the this company, Changing business hours depending on staffing. Called three times to speak to Jerry - even after the first interaction, he had trouble remembering the issues. Supposedly spoke to the manager about our complaints, but the "manager" or "assistant" did not even ha... read more
Frequently asked questions about Better Beach Rentals & Sales
How is Better Beach Rentals & Sales rated?
Better Beach Rentals & Sales has a 4.1 star rating with 1,828 reviews.
When is Better Beach Rentals & Sales open?
Better Beach Rentals & Sales is closed now. It will open tomorrow at 8:30 a.m.
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