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Bestop, Inc.
- Automotive
- Louisville, CO
About this business
Location details
333 Centennial Pkwy B, Louisville, CO, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered my parts back on November 18th 2022. I was told that some of my parts were in stock so they would come earlier then the one item that was on backorder. On 1/23/2023 I received a call saying my order is ready to ship. On 1/30/2022 I still have not received my tracking information, and they are charging me a second time when this order was paid in full upon order.Their products are amazing , however their customer service is horrible. Now I am being told that it was never going to be shipped in separate shipments. an... read more
Order the replacement twill top for my TJ on Sept 26th. Received the top within 10 days but after several attempts to install the back window the zippers just did not work. I took the Jeep to an authorized Bestop installer and was informed that the top/rear window was defective. It took 3-4 e-mails (tried calling many times but nobody answers there support line)but someone finally answered me back in an email stating that they would send me a another top and rear window in 2 separate orders because the rear window was 4-6 we... read more
Business response:
Hello, I am sorry to hear of the challenges that this customer has had with one of our products. It is my understanding that a replacement order has been placed for this customer, to replace the whole top. This will allow the customer to have the pieces that they need, or a complete new top, whatever is necessary to get this situation taken care of for this customer. The top should be to this customer by the end of the week. Thank you for bringing this to our attention.
On April 22, 2022 I ordered a Supertop for Truck 2 for my 2018 Ram. I received it on June 13, and attempted to install it the same day. It was too narrow to fit my truck per the instructions and despite the box label saying it was for my vehicle. I emailed Bestop on June 14 and received an automated response that they were backed up on emails and to call. I took time off work to call and requested a callback. I received a call about an hour later and explained the problem to the gentleman. He asked that I email pictures. I s... read more
I purchased in May 2022 Bestop sunrider for my Gladiator, FYI...horrible quality due to extremely loud noise inside the truck. Top it is not tight enough due to poor manufacture issue. Need a replacement or money back. Hurting hearing real bad.
Worst customer service EVER. Buy a Tonneau cover for my 2018 Colorado off of ******** Marketplace. The gentleman told me he was sent the wrong cover. Opened the box missing the 6 clamps to attach to truck box. Called in February, told 6-7 weeks to get parts from factory in ******. April 12 called again parts are here charged to my CC. April 28 called again shipping them out tomorrow. May 13 still nothing posting here BBB called CC to dispute charge from April 12.
Absolutely the worst experience ever purchasing online from Bestop. ABSOLUTE FALSE ADVERTISING! I purchased two Jeep YJ seats from bestop.com and no where did it say that the seats were not in stock and that the restock time is up to or more than 6 months. If this was stated on there site there absolutely no way I would make this purchase! I received one seat after 3 months and just found I have to wait another 3 months or more for the other side. I waited for my official receipt directly after purchase and nothing so I call... read more
Ordered a Jeep passenger side seat in May and received no updates on shipping status. Decided to make contact yesterday to get a status; - on-line customer service portal does not work - sat on a call probably 1 to 1.5 hrs in a hold pattern (i was number 87 in the que when i called) - they indicated late July for the shipping but would not guarantee it you should consider these before you place orders with this company
I've told the one person I've talked to when I CALLED, I needed help in figuring out what bracket is bent....the whole point of this was for a company to stand behind their brand, and after only 1 month AND $2300 SPENT, when I needed help with YOUR PRODUCT, I couldn't get it !!!!!!!! I was told the ONE TIME I WAS ABLE TO SPEAK TO SOMEONE, to call the guy that installed it.....WHY WOULD I CALL HIM DIRECTLY,,,he doesn't work for me and he certainly isn't going to drive from downtown Chicago to my house 1.5hrs away for nothing ... read more
Business response:
This customer has every reason to be upset and disgusted. The description she has given is horrible, and we can't apologize enough. We do have a warranty order in place for this person, and are in contact with BII to see what they have in line to address this situation. If they don't have a good plan in place we will move on to other options to make sure that this customer is taken care of. There is so much that isn't right with what has happened, and I am very sorry that this customer has had to go through all of this, just... read more
Purchased a Trektop Pro, and every optional addon. Part Backordered, no big deal. Received the wiring harness (Which states on their website Defrost/Wiper Motor harness) and go to install on my Jeep. Instructions are for DEFROST only. Apparently, in the TrekTop Manual it states that you need additional parts to run the wiper motor. Mind you, The TrekTop hasnt arrived yet. Sent an email for an RMA on 11/24, no response. Called 11-27, No Answer. Called 12/1, Told them that I want to return the Top due to the parts I need are e... read more
Business response:
I apologize for the delay in response. I see that Mr Jones has been issued an RMA and that the things that weren't right were addressed with the CS Manager, on Dec 7th. Please note that I was out of the office due to having to deal with a cancer diagnosis. The customer doesn't necessarily need to know that. I just don't like that this went this long without a response from us, and is not our normal practice.
Frequently asked questions about Bestop, Inc.
How is Bestop, Inc. rated?
Bestop, Inc. has a 4.2 star rating with 633 reviews.
When is Bestop, Inc. open?
Bestop, Inc. is open now. It will close at 5:00 p.m.
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