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Bestop, Inc.
- Automotive
- Louisville, CO
About this business
Location details
333 Centennial Pkwy B, Louisville, CO, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
0 Stars. After I placed an order for the TrekStep Rear Mount Step a week passed, no update on my order. I followed up with 2 emails and another week passed with no response. I called customer service, after about 2 hours on hold got someone to cancel my order and requested an email confirmation. I was assured my order was canceled and being refunded and the email confirmation was on it's way. I got no email confirmation and the order was never canceled and shipped the following week. This was a clearance product so now i can... read more
0 Stars. After I placed an order for the TrekStep Rear Mount Step a week passed, no update on my order. I followed up with 2 emails and another week passed with no response. I called customer service, after about 2 hours on hold got someone to cancel my order and requested an email confirmation. I was assured my order was canceled and being refunded and the email confirmation was on it's way. I got no email confirmation and the order was never canceled and shipped the following week. This was a clearance product so now i can... read more
Business response:
Based on the email provided by Mr. ****** he created a new customer profile with ********************** on Friday, 6/20/25 at 8:16 PM. The profile that was created at that time and date has not placed any orders with ************************** or over the phone with a CSR. As such, we have no record of any contact or sales with Mr. ****** Attached is the data record reflecting the above information.
0 Stars. After I placed an order for the TrekStep Rear Mount Step a week passed, no update on my order. I followed up with 2 emails and another week passed with no response. I called customer service, after about 2 hours on hold got someone to cancel my order and requested an email confirmation. I was assured my order was canceled and being refunded and the email confirmation was on it's way. I got no email confirmation and the order was never canceled and shipped the following week. This was a clearance product so now i can... read more
First, waited an extended amount of time to get the top. Not a huge deal, ordered on 5/26 and received on 6/9.The problem came when I unpackaged it to install and found out I received the incorrect top on a Saturday and could not contact anyone with Bestop. I ordered a Replace-A-Top For OEM - Jeep '***** Wrangler JK 2-Door (Black Diamond Sailcloth; Tinted Windows; No Door Skins Included), and received a top for a ********* unlimited TJ. Absolutely unacceptable, and ridiculous.
Business response:
We sincerely apologize for the inconvenience this has caused. The customer received the wrong product due to an error made by our warehouse. He contacted our customer service team, and we have processed a return for the incorrect item. Additionally, we have placed a warranty order, so he will receive the product he originally ordered.
The ***** sure doesn't fall far from the tree with Bestop as it relates to the quality of their products and customer service. Upon receiving the soft top I purchased for my **** Bronco, I had it professionally installed and the first time it rained, I noticed water was infiltrating my interior on the front seats and doors of both the driver and passenger side. I emailed Bestop informing them of this defect and provided several photos. No response. I emailed again, no response. It wasn't until the third email I sent that som... read more
Accidentally ordered wrong parts for a soft top they will not let me return them for a refund.
WHAT A ***************. PARTS TO SOFT TOP WERE NOT INCLUDED AND SOME PARTS/COMPONENTS WERE DEFECTIVE.
Business response:
We would be more than happy to resolve this customers issues if he would contact us. No one with that name or email address has purchased any products directly from Bestop, so we do not have a way to contact this individual. If he purchased from ****** or one of our distributor's, we can resolve any issue he is having via our warranty process and he can contact us at ************ 8 AM-4 PM MDT Monday-Friday or place a warranty claim on our website, **************************.
I bought a new top for my JL and paid additional have it installed by one of their reps. ** has never been right, it rattles awfully and one if the struts was bent and keeps popping off. I tried their support team just for them to tell me it would be over $600 to fix, when I pushed for warranty they stopped responding. The product is not great and the support is awful, I wish there were an alternative for Jeep tops.
They do not stand by their product. The vinyl window on my jeep top cracked within 2 years and they made every excuse that they could to not replace it.
Frequently asked questions about Bestop, Inc.
How is Bestop, Inc. rated?
Bestop, Inc. has a 4.3 star rating with 619 reviews.
When is Bestop, Inc. open?
Bestop, Inc. is open now. It will close at 5:00 p.m.
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