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Best Vinyl Fence, Deck & Patio Covers
- Fences & Gates
- Springville, UT
About this business
Location details
471 N 2000 W, Springville, UT, 84663, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We decided to go with Best Vinyl due to the fact that their alternating picket fence was the style we liked the most out of competitors. Had we known the poor customer service we would receive after forking over a few grand we would have gone with anyone else. Here is our experience and something you might expect to experience if you choose to go with them as well: On April 17th 2018, we locked in our project to start the week of 7/15-7/22, this was done by paying a NONREFUN...Continue Reading
Business response:
I know I already posted this reply to your Google review but here it is again: Thanks for your honest feedback Tyler, again we want to apologize for falling short on your project...no excuses. We've already made some big changes internally to address these issues and will continue to work overtime to bring the customer experience back up to our expectations. I know Chad has been in close contact with you to resolve any outstanding issues but if there is anything else please don't hesitate to reach out.
I like Renae was frustrated and still am. I just spent 2 hours of my time trying to get my lawn to same level of mow curb as they put it 3 inches below my lawn level in one spot. This is after they were a 5 weeks behind when they said they would get it done. Their communication is terrible and like Renae they said they learned some things....you would think a company that has been doing business as long as best vinyl would have it down by now. They knocked 500 bucks off my 11,300 dollar job. I should've held the balance of w... read more
Worse customer service! . They were supposed to install my deck on July 15, 2018 and the Friday before I hadn’t heard anything from them, so I called them and was told they were 2 weeks behind. (No call from them telling me this) She then set an install date as the 30th and here it is the Friday before and I have not heard from anyone. Don’t know if they will be here or not????? Beginning to think I’ve been scammed! Update: We ended up calling them this morning and now they have put us off another week! Update, update: We fi... read more
Business response:
Thanks for the update RaNae, we are happy to hear that you are pleased with th finished product! Please let us know if there is anything else you need. Once again we apologize for the delays and the lack of communication...we've learned a few things from this situation and have implemented changes to avoid the same in the future. Have a great day.
Worse customer service! . They were supposed to install my deck on July 15, 2018 and the Friday before I hadn’t heard anything from them, so I called them and was told they were 2 weeks behind. (No call from them telling me this) She then set an install date as the 30th and here it is the Friday before and I have not heard from anyone. Don’t know if they will be here or not????? Beginning to think I’ve been scammed! Update: We ended up calling them this morning and now they have put us off another week!
Aaron was super helpful and made our experience amazing! He was extremely detailed and made sure we were comfortable with the details as well as the process. We recommend them 100%
This is the second time we’ve used Best Vinyl and have been very happy with the product. If you ever have any concerns they are great about addressing and correcting them. Would definitely use again and refer friends and family to them.
Business response:
Thanks again for your loyalty and kind words Stephanie! We realize we aren't always perfect but will always try to make things right. Look forward to helping you out the next time you need something taken care of.
If there was an option for zero stars I would have selected it. After promising an estimate, the rep we met with did not provide an estimate. He will not reply to emails. Will not take a call. Will not return a call after leaving messages. Absolutely the worst customer service I have ever seen.
Business response:
Thanks for sharing your feedback Brian, I apologize for the lack of communication you have experienced. There is no excuse for not replying, but I just want to be sure we track down where the breakdown was so we can avoid this happening again in the future. Would you be willing to let me know which rep it was that you met with or do you remember? Have a happy and safe 4th of July.
Frequently asked questions about Best Vinyl Fence, Deck & Patio Covers
How is Best Vinyl Fence, Deck & Patio Covers rated?
Best Vinyl Fence, Deck & Patio Covers has a 4.4 star rating with 913 reviews.
When is Best Vinyl Fence, Deck & Patio Covers open?
Best Vinyl Fence, Deck & Patio Covers is closed now. It will open tomorrow at 8:00 a.m.
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