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Best Buy

4.1

About this business

With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlet... read more

Location details

26 Plaza Dr, Fairview Heights, IL, 62208, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.12,995 reviews
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Mike Wilson's profile image
Mike Wilson 
5 years ago
Mike Wilson's profile image
Mike Wilson 
5 years ago

This has been the absolute most horrendous experience and example of customer service that I have EVER received. I have had NOTHING but issues with the staff and the scheduling/delivery department for the Fairview Heights Illinois store. It all started with my experience with James Dennis/Robert Schmittling in the Appliance department. My Fiancé and I walked the show floor with them and pointed out in person each appliance that we wanted, took pictures of each tag, and watched James write down the sku/name off of each and ev... read more

Dallas Rogers's profile image
Dallas Rogers 
5 years ago

they broke piece of my truck wrote it off as already there plus sold me wrong part and had to drive 45 to get correct one but still won't do anything about it. once got back took 10 minutes finally get manager talk to after being put on hold countless time. 

Annie Kamp's profile image
Annie Kamp 
recommend  Recommended
5 years ago

Friendly and knowledgeable staff. 

Fabiola Sofia Geremia's profile image
Fabiola Sofia Geremia 
recommend  Recommended
5 years ago

Clark and Tamia were very patience and handled my very annoying Latin mother with respect 😆 even thought it took while to get everything taken care of because of some issues with at&t. overall I'm satisfied with their services! thanks. 

Lauren Owens's profile image
Lauren Owens 
6 years ago

Did an online order on Saturday, for pick up today. We’ve been here twice today. But no one can explain why our order was a no pick. Funny thing about it, our earlier visit the order said it was in processing. Come back 1 hour later and it’s changed to no pick. 

Brian Humphrey's profile image
Brian Humphrey 
recommend  Recommended
6 years ago

Nice friendly staff and service 

Elizabeth Asbrock's profile image
Elizabeth Asbrock 
6 years ago

I had a dishwasher “installed” today. By “installed” I mean they pinched my water line to the point it had to be be replaced. The 3 technicians at my home could not figure out why it was not working. My husband had to go to Home Depot and by all new water lines to replace the broken ones. To top it off when I called customer service.... they had my order marked as complete and working. 

Amanda Alexander's profile image
Amanda Alexander 
6 years ago

NEVER buy from these thieves!!! Go Amazon! Better return policy! 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4.1 star rating with 2,995 reviews. 

When is Best Buy open?

Best Buy is closed now. It will open at 9:00 a.m. 

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