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Beechmont Volvo
- Car Dealers
- Cherry Grove, OH
About this business
Express Lube, New Owner Events, Rent A Car, Signature Dealer, Parts Center, Toyota Certified Used Vehicles, Toyota Tire Center
Location details
8667 Beechmont Ave, Cherry Grove, OH, 45255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 8:00 p.m. | |
| Tue | 07:00 a.m. to 8:00 p.m. | |
| Wed | 07:00 a.m. to 8:00 p.m. | |
| Thu | 07:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
The dealership portion is amazing however to have your vehicle serviced is absolutely a nightmare. Not only is it almost impossible to make a appointment, but when you do make a appointment it takes hours for them to do a oil change and tire rotation. My oil change appointment was scheduled at 11:00AM today and we didn't get our car until 1:45. Be prepared to clear your schedule for the day to have your car serviced.
Business response:
I apologize on behalf of the dealership for your long wait during service. We know your time is valuable. If you would like to discuss this further, please give me a call. I'm Josh Allen, the Customer Relations Manager, you can call me at 513-388-3868
When something isn't right, a good business makes it right. Toyota is a good business, and I will continue to buy and service my cars at Beechmont Toyota.
Business response:
Thank you Nicole, that's great to hear!
Bought a new Tacoma took in for first oil change. I called the night before ask if I could bring in with out appointment they said Shure 9:00 I was there as I said. Just wanted a oil change. the service guy said 1 hour, well after 1 and a half hour still not done and never started on my truck, I had taken off work and now wasted. So I ended up taking 2 and 1 half hours to change oil. Never going there again . Kings Toyota here I come .
Business response:
I'm sorry for your recent experience involving your Tacoma. If you would like to discuss this further please call me, Josh Allen, Customer Relations Manager at 513-388-3868
Well done, Larry and the service department staff at Beechmont Toyota! I never expected to get such a good deal on my repair. Because you treated me right, I am now a customer for life.
Business response:
Thank you Dan! That is great to hear, we will pass that right along to Larry Napier !!!
I love my Toyota RAV4 and had a good experience until after I actually purchased the vehicle. The service since has been terrible on multiple occasions and I won't go back!
Business response:
I'm sorry to hear that Meslissa. If you would like to discuss your service issues further to see if there is anything we can do to help, please call Don Buescher, Service Manager at 513-388-3870
Right off the bat Jordan was amazing. I had set up a time to test drive a car I had saw online, the instant I walked in the door I was greeted incredibly politely and was shown the car I was interested in within 5-10 minutes. I couldn't decide on the car I was looking at or a brand new model and Jordan was great, he pulled a new one around for me to look at, then gave me his honest opinion on the pro's and con's of each one and never once was he pushy or tried to steer me in a particular direction. For getting in on a Saturd... read more
Business response:
Thank you Clifton! We really appreciate the kind words and will pass along the compliments about Jordan! Congrats!
I love my Highlander, but the Beechmont Toyota service department has terrible customer service. Twice over the last two years, I have had scheduled service appointments and at the end of the day been informed - only when I called THEM - that, "Oops, we didn't have the parts". Never did it occur to them to call me and let me know I should reschedule the appointments. I will buy a Toyota again, but it will not be from this dealership.
Business response:
Ashley, we’re sorry for the inconvenience. However thank you for taking the time to leave a review as we will definitely use it to continuously improve our business.
I had a really good experience & excellent customer service all around at your Toyota dealership last week. The salesman, Brad Tolle, was awesome - very helpful & pleasant to work with. I am extremely satisfied with my purchase and would recommend anyone to your dealership.
Great experience. Just bought a new Tundra. Even the add on items were promptly provided, via follow up visit, as promised.
Frequently asked questions about Beechmont Volvo
How is Beechmont Volvo rated?
Beechmont Volvo has a 3.9 star rating with 206 reviews.
When is Beechmont Volvo open?
Beechmont Volvo is closed now. It will open tomorrow at 7:00 a.m.
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