AutoNation Chevrolet Arrowhead

Brianna C 

on BBB

2 years ago

Do NOT buy ANYYHING from this Autonation ***** dealership in ******* off of Bell road. They all are scammers and tried to get me into a $20,000 car loan for a car that had oil every where underneath the hood. Tried to explain it away with the 250 mile, 5 day money back guarantee and saying that the car just "wasn't cleaned properly". My uncle is an ASE certified mechanic and he knows what he's talking about yet, ****, the salesman, continued to argue with him, over ride him, and try to push the car on **. This was out SECOND... read more

David P. 

on BBB

2 years ago

I took my 2006 Chevrolet Corvette in for service (oil change) as well as a locked shifter and a needed repair for a broken glovebox latch. When I returned 2 days later, on 7/28/22 and picked up the car, i did not notice anything out of the ordinary. Once home, i looked in my new glovebox and found it empty. I assumed the contents and old glovebox was still at the dealer. I came in the next day to pick up the old glove box. I was informed that the glovebox was never replaced, only the latch was replaced. I asked for the retur... read more

Margie B 

on BBB

3 years ago

I can give no stars I would. I recently sold my truck and after I sold it I went over to the dealership to complete the cancellation of the *** insurance and extended warranty. Received copies of the cancellation form. Paper work contains the process number, manager, store canceling product. RO/DEal Number. Provided proof the vehicle was sold. Three weeks later they acted like they have no idea what I was talking about. I had to fill out another form and now told, oh you only had 15 days from the day of the sell. This is on ... read more

Anita N 

on BBB

3 years ago

I DO NOT recommend this location for any service.They'll damage your car and won't have any accountability even when you bring it up to them before you leave, they just shrug and don't know what happened. And when you do try to do you due diligence and try to call to figure out what you need to do to get it taken care of the poor excuse for a manager, ****, will dodge your multiple calls and voicemails. I'm not sure if it's because he saw I was a young woman that he thought he could not treat us fairly but we have been calli... read more

AJT... 

on BBB

3 years ago

My wife and I stopped by with the intention of trading our vehicle. We agreed on a price for the trade/purchase before we realized we were not going to be able to secure a certified check for the difference over the holiday weekend. AutoNation wouldnt accept a personal check, so we requested to leave $2,500 on our credit card to hold the vehicle until our bank reopened which was agreeable to them. That morphed into some kind of credit/citizen check application to which I objected to. I called the process of filling out a cre... read more

Bailey D 

on BBB

4 years ago

I wish there was an option to put zero star! I will never buy a car or lease a car from this place ever again, very unprofessional. A year and a half ago I needed a part replaced on my 2018 Chevy Malibu, I was told the part would be ordered. I kept calling and finally months later they said it was on back order because of a protest they had with their parts warehouse, so I calming waited for it to come in. I received calls every week from a woman named Kathy, that my part was in, then I got a call saying the returned my part... read more

J Lemus 

on BBB

5 years ago

Came here to purchase a truck with my dad, we worked a deal at a 75 month term. After agreeing to those terms (75 months) My dad signed the contract. Unfortunately after believing these folks were honest, I made this purchase. They refused to give me my contract and 3 MONTHS LATER, they gave me my copy of the contract I had. Surprisingly now i understand why they refused to give me my contract. The terms agreed upon were not the terms that they put in the contract and were hidden upon signing. They "Bumped" my term so that t... read more

Rene D. 

on BBB

5 years ago

Horrible experience at AutoNation in Peoria Arizona. Our sales person Brevin took us for a test drive in a 2019 Chevy blazer in the color red, he showed us the window sticker price and all the options with V-6 engine. We took photos of the SUV and the window sticker price because we like the car and just wanted it in the color silver. Brevin said he had the exact same SUV with the same options in the Gilbert location and he would pick up the vehicle and bring it to the Peoria location . We then agreed on a price and down pay... read more