AutoNation Chevrolet Arrowhead

Ron C 

on BBB

2 years ago

I WOULD GIVE THEM A NEGATIVE RATING IF POSSIBLE! We brought our 2016 Camaro that only had 27k miles on it for an oil change. My wife went to pick up the vehicle and there was a young lady of short stature who brought the car out. When my wife got in, the seat was raised as high as it would go and the seat would not go down. The service advisor was gone for the day and she had no way back to get home but squish down and drive it home. She contacted the advisor and brought the car back the next day and it took 2 days for them ... read more

Bernard F 

on BBB

3 years ago

***** in the service department was very rude. Full reason posted on ****** reviews. 

R R 

on BBB

3 years ago

I purchased a used truck in January 2023. I was sold a "bumper to bumper" warranty (Veritas). While driving my truck it turned off on me. The warranty refuses to cover. The cap-less gas spout is broken. The warranty refuses to cover. *************************** sold me the warranty so that I could "peace of mind". What a waste of money. BTW the truck was in their shop for a week. 

Sharlene S 

on BBB

3 years ago

**************** terrible, communication terrible, quality cars terrible. Drove up from ****** not once but twice. First car was in the shop. Got to look at it in a ********* and was still on a car lift. Mechanic must have forgot to turn interior lights and radio off. Used the flashlight from my phone to look at it. Then after being treated poorly by the staff just decided to walk out. Received an apology from **** about the car not being ready and how we were treated and was wanting to make it right with ** and to return. S... read more

Brianna C 

on BBB

3 years ago

Do NOT buy ANYYHING from this Autonation ***** dealership in ******* off of Bell road. They all are scammers and tried to get me into a $20,000 car loan for a car that had oil every where underneath the hood. Tried to explain it away with the 250 mile, 5 day money back guarantee and saying that the car just "wasn't cleaned properly". My uncle is an ASE certified mechanic and he knows what he's talking about yet, ****, the salesman, continued to argue with him, over ride him, and try to push the car on **. This was out SECOND... read more

David P. 

on BBB

3 years ago

I took my 2006 Chevrolet Corvette in for service (oil change) as well as a locked shifter and a needed repair for a broken glovebox latch. When I returned 2 days later, on 7/28/22 and picked up the car, i did not notice anything out of the ordinary. Once home, i looked in my new glovebox and found it empty. I assumed the contents and old glovebox was still at the dealer. I came in the next day to pick up the old glove box. I was informed that the glovebox was never replaced, only the latch was replaced. I asked for the retur... read more

Margie B 

on BBB

4 years ago

I can give no stars I would. I recently sold my truck and after I sold it I went over to the dealership to complete the cancellation of the *** insurance and extended warranty. Received copies of the cancellation form. Paper work contains the process number, manager, store canceling product. RO/DEal Number. Provided proof the vehicle was sold. Three weeks later they acted like they have no idea what I was talking about. I had to fill out another form and now told, oh you only had 15 days from the day of the sell. This is on ... read more

Anita N 

on BBB

4 years ago

I DO NOT recommend this location for any service.They'll damage your car and won't have any accountability even when you bring it up to them before you leave, they just shrug and don't know what happened. And when you do try to do you due diligence and try to call to figure out what you need to do to get it taken care of the poor excuse for a manager, ****, will dodge your multiple calls and voicemails. I'm not sure if it's because he saw I was a young woman that he thought he could not treat us fairly but we have been calli... read more

AJT... 

on BBB

4 years ago

My wife and I stopped by with the intention of trading our vehicle. We agreed on a price for the trade/purchase before we realized we were not going to be able to secure a certified check for the difference over the holiday weekend. AutoNation wouldnt accept a personal check, so we requested to leave $2,500 on our credit card to hold the vehicle until our bank reopened which was agreeable to them. That morphed into some kind of credit/citizen check application to which I objected to. I called the process of filling out a cre... read more