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Autogeek
- Shopping
- Port Salerno, MO
About this business
Location details
7744 SW Jack James Dr, Port Salerno, MO, 34997, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered 6 products. 4 of them were from date 2018 with expiration dates of July 2020 written on the bottle..... I am receiving 2.5 year old wheel cleaner(sonax wheel cleaner plus) and CarPro Reload. They used to be a great company. Now they lost my trust and business. Someone from autogeek said it’s still fine to use and that the dates are for shipping purposes. Still doesn’t explain why I have 2.5 year old product paying at the going price of what new product lists for. 0 stars out of 5.
Business response:
We get an occasional call from customers complaining of the expired CarPro product dates. We have since reached out to Carpro directly and they are now stopping the expiration date and only putting production dates on the bottles now. As per Carpro directly "These dates are used for the Korea ISO production standards only".
horrible company. don’t go through these guys
Business response:
Hello, I am sorry you had a bad experience! Is there something I can help resolve?
Don’t order anything from these guys. Crappy customer service. Bought a polisher from them and it’s broken and they won’t let me return it. Place is a joke
Business response:
Hello Zac, I apologize about the disagreement you have with our policy. With the polisher being purchased back in April you can see how now being December it is well outside of our 30 day in house warranty. I do see how you had originally contacted us in August which we had made an exception for the return, and then again in September another exception was made. For the given time that has passed and you not taking the initiative to return when authorized the two times, we can no longer accept the polisher back for a refund,... read more
RecommendedLegit priced matched something even though I was a day late and the sale was over!! I highly recommend Autogeek for all your needs! They have awesome customer service and work with you to make sure your auto detailing needs and arsenal are up to par!!
Business response:
Thank you for the nice feedback!
Ordered several items on 11/14/2020. According to their website, orders will be shipped the next business day. This should’ve been Monday, 11/16. I called Tuesday and was told it was being shipped that day. Never shipped. I called Wednesday, the employee I spoke to stated she had a meeting and didn’t have time for me. Call back and spoke to someone else. I told them I need the order by Friday. Now it’s been 3 business days and not shipped. I had a ceramic coating job for Saturday. Now my shipment will not be in time and I lo... read more
Business response:
Hello Chris, message was sent to figure out what happened! Sorry for any inconvenience.
I guess it depends on the orders $ total. I placed my 2nd-ever order with them on 7/30/20 for 7 items during a flash sale. All items were in stock at the time of my order. I received an email on 7/31 stating that 1 item was on back-order. So I did a test reorder of the same back-ordered item and it still showed in-stock. Apparently their stock is not updated in real-time. A message to Autogeek received a response from Marquez at Autogeek today, 8/3 - he verified that my entire order was on hold until the back-ordered item wa... read more
Business response:
Apologies for the delay in shipping your order. We are working our very best to fulfill each order in a timely manner given the current situation of things. Unfortunately it has been difficult to keep certain items stocked from manufacturers due to delay in shipments and productivity. Thanky ou for your patience with us!
after ordering over $200 USD worth of car care supplies and having it shipped very soon after i placed the order, i found out UPS destroyed my packages. I spent over 30 minutes with them (UPS) trying to figure out what to do about my package. i called autogeek and had the whole situation fixed in less than 3 minutes. I've never had a bad experience when using autogeek 110% recomend
I see a few people complaining about customer service. I on the other hand had a super easy time talking with Michael. One of the bottles were damaged through shipping and he asked me to send the photos to him via email. I did as he requested and he told me he would have a new bottle shipped tomorrow. Great experience with them shipping and fixing a problem, and I will reorder from them due to their customer service. Thank you guys!
Reasons to LOVE Autogeek: Customer service is always top notch. A massive array of brands & products. Extensive forum and Facebook fanpage info & support. Tons of Youtube videos. Annual car show / education and probably a few other things I may have missed.
Frequently asked questions about Autogeek
How is Autogeek rated?
Autogeek has a 4.5 star rating with 286 reviews.
When is Autogeek open?
Autogeek is closed now. It will open tomorrow at 9:00 a.m.
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