Auto Computer Exchange

W McMahon 

on Citysearch

14 years ago

Buyer Beware – Do not believe what you read in the web site. After three ECM exchanges, and not even a call back from the so called 24/7 technical support, I am back at square one. The ECMs look and operate worse than what I had in my vehicle. The people I tried to talk with knew nothing about the product and were not friendly at all. Once they get your money they can care less about you or the product they are peddling. If you want to fix your vehicle, search elsewhere for help because you will only end up with more problem... read more

Kevin Janisse 

on Citysearch

14 years ago

WANRING - False Advertizing and Ripoff – Another rip-off. Spoke to Wendy and was guarenteed a unit to ship that day...Believed her (Mistake #1). Placed order over phone and gave credit card (Mistake #2, SHOULD OF USED PAYPAL). unit did not ship for 2 days! Finally shipped and received a defective unit. Called and complained and was told to ship back and exchange for a new different one.....Not a chance, stated that I require a refund. She told me that was fine and to include a letter. 7 days later....Still no refund. Had to ... read more

ladyjbc322 

on Citysearch

14 years ago

What a JOKE!!!!! – Like many others, this comapny steals money and sells defective products. I order from them off of ebay in July of 2010, first one arrived and did not start the car, they sent me another one right away. It worked like a dream for 11 months, dealer diagnosis says ECM malfunction, I contacted the comapny at which point they tried to say I did not purchase it from them ( even though i had 2 invoices) so after 2 days of arguing, They agree to repair the ECM or give me a deal on a new one for 179.99 and I only ... read more

innovation2233 

on Citysearch

14 years ago

Saves a lot of money! – I have a Nissan car which I love very much. But suddenly its engine control module didn’t work. I was frustrated because I didn’t have enough money to replace it. I made a contact with ACE and Andy in ACE lessened my frustration to a great extent by his promising words. After only 2 days, I found my Nissan quite ready!!! I was very much amazed by their performance. The most important thing is that it costs a much smaller than my imagination. You are great ACE!!! 

Consumer advocate 

on Citysearch

14 years ago

Stay away please read my review on Yahoo Local – ***** Scam Alert***** As some of you know I write reviews for west coast companies. I was recently contacted by a close friend who felt he was "taken" by this company. he asked that I look into it and possibly help him out. I contacted Joanie from the company who told me she was the owners secretary. I placed an order for a PCM that was very common and one that I knew i could resell to cover my cost. She talked the company up and told me she would give me free upgraded 3 day s... read more

Rwhodgson 

on Citysearch

14 years ago

Check out BBB – Seems as tho when a good computer is shipped to a customer, of course they are satisfied, but when a problem occurs, buyer beware. They really have no concern for honoring their warranty. In your own best intersest, check out the better business bureau (BBB) before making a purchase, second, dont do business with untrustworthy businesses like this one. Even if this was the last business, look for a used one instead... 

dautor 

on Citysearch

14 years ago

Scammers, Charlatans, DO NOT ORDER!!! – Customer came in with a definite bad computer on a notorious Toyota Rav4 which was verified with another known good computer and found to be defective. Ordered one from auto exchange for reasons of cost which was found defective, received a second one, also defective, customer needed vehicle ASAP so we had to order from the dealer for $1,300, worked like a charm, Sent both defective computers back to auto exchange and was told would only receive store credit. WTF!? Opened dispute with ... read more

zzwick 

on Citysearch

14 years ago

Terrible – Upon trying to return something that is clearly stated on their website as returnable, they refuse to do so because the order was made via phone. After pointing out that the policy online states clearly that a refund is available, they said a phone order was different. However, it's the same company. Also, I pointed out that I found them online so I read the policy there and nothing was stated to me differently. Not only were they not helpful and easily worked up, they were terribly unfriendly and obviously bad bu... read more

kmcewen 

on Citysearch

14 years ago

Horrible customer service, bad policy – Ordered a PCM from them, it didn't fix the problem, so I returned the unit per their website instructions. However, upon following up with them, I was told I was receiving a store credit and no refund. Rudy, who refused to give me his last name, became belligerent and told me a phone order is different from a website order even though it's the same company. After repeatedly asking where it stated this on their website he said it isn't on the website and I should have asked. Buyer bewar... read more