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Aspirus Family Health Specialists
- Wausau, WI
About this business
Location details
2720 Plaza Dr Suite 1300, Ste 1300, Wausau, WI, 54401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter went to see Dr McKenzie in September for severe lower back pain. He told her that she definitely has a problem but needed a MRI to get a full picture. It took almost a month for her to get in for a MRI. When the results came back and a appointment was scheduled. The day of the appointment she was contacted by Dr McKenzie office to cancel he was out of the office. We tried fir three weeks to get in to see him for the results. After repeated attempts and talking to his rude nurse Amy to get a appointment we still h... read more
just went to the er for a chronic back spasm and pain issue I have. I'm working with my normal doctor to get straightened out but when it gets bad I have to go in. I wad given a shot that did not help in which I explained that. I got told that that's all we're doing and follow up with my primary. so now home and still can't sleep or even get remotely comfortable. I get treated like garbage anytime I'm in there and recieved very little to no help with my issues at all. so thanks for sending me home hurting, miserable, and una... read more
The er doctor that started at 7 pm tonight is every rude and doesnt listen to people about what is wrong the last time I seen him he told me that there was nothing wrong with me and the very next day I was in surgery getting a pacemaker. I went in because I got a shock from it and he tells me again that there is nothing wrong with me
Business response:
Thank you for taking the time to tell us about your experience. It is only through feedback like yours that we are able to maintain and improve our care and service to patients. We will share your comments with our Patient Relations team. If you would like to speak with them directly, please call 715-422-9359. www.aspirus.org/contact
I spent just short of 3 hours in the ER with my son. He had a major hand injury and they never even took the time to unwrapped the bandage to look at it, or even clean it out. I left and drove 45 minutes to my local ThedaCare ER. Walked in and taken right to a room where they cleaned his injury. He received 13 stitches. From the moment we walked in until we walked out 1 hour and 1 minutes. The best doctor and two nurses ever!!!
RecommendedCaring staff excellent health care in every way
Brought my elderly mother to the walkin because of a serious but non-emergency. The "nurse-wannabee" screened me and told me I could go but needed to put on a mask. I told her I was exempt. Wanted to see a doctor's note, uh no! 1. Under ADA and HIPPA laws I do NOT have to disclose. 2. Gov. Evers EO clearly states a person is exempt if they have breathing issues and no where I. his order does it say a Doctor's note is needed. Walked past her to go to my wife and sick mother. moments later a security guard talks to me, I expla... read more
Business response:
Hi Daniel. Thank you for reaching out. COVID-19 has brought many changes for all of us. We at Aspirus will always keep the safety of our community, staff and patients a top priority. Visitor guidelines do differ based on acuity of care. For more information, please visit https://www.aspirus.org/coronavirus-covid19. Thank you for your patience as our staff continues to work through the changes that have come with COVID-19.
my wife required a routine operation, we made sure with both aspirus and our insurance provider that they would work with each other, and that the charge codes would be covered. was told yes on both counts. after the operation the insurance paid half the bill, aspirus decided that that wasn't enough and sent back the payment. then, demanded that we pay the now $26,000 bill at a tune of $2,200.00 a month or we would be sent to collections. so, a procedure that was due to cost us $3k out of pocket, is suddenly $26k even after ... read more
The ENT PA that I saw was rude, did not listen to my responses to her questions and was clearly incompetent! Told me the pain I was having (and I had no pain!) in my ears was from a headache or sore throat...and I did not have a sore throat or headache! She ignored the fact that I was not having pain, and once she made up her mind that I had ear pain from a headache or sore throat dismissed me like I was an idiot!!! NEVER going back!!!!! I will drive 100 miles to be seen by anyone else before ever going back there.
Aspirus - putting the "ass" in health care. Got a significant procedure done in January, first billing statement was in April (mid-COVID shutdown). Spoke with someone from their billing department in late May, explained that we were down 2/3 of our income (family business is a tavern) with two children to support and was assured they would work with us. Fast forward to early July and we're in collections without ever receiving a warning letter/call or follow-up statement, despite what their representative said on the phone. ... read more
Business response:
Hi Nick. Thank you for taking the time to tell us about your recent experience with Aspirus. If you would like to speak with Aspirus Patient Relations, please call 715-847-2275 to help resolve any issues. Thank you.
Frequently asked questions about Aspirus Family Health Specialists
How is Aspirus Family Health Specialists rated?
Aspirus Family Health Specialists has a 4.2 star rating with 666 reviews.
When is Aspirus Family Health Specialists open?
Aspirus Family Health Specialists is closed now. It will open on Monday at 8:00 a.m.
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