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Aspiration
- Financial Services
- Los Angeles, CA
About this business
Location details
4551 Glencoe Ave, Los Angeles, CA, 90292, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
DO NOT BANK WITH THESE GUYS!!!! You have been forewarned. It took forever to get my card and when I did they had sent it to the wrong address that I never gave to them but they claim I did. I told them not to do an investigation 12 times because it was an address I sometimes used but I still wanted to know how they knew of that address without me giving it to them. They said someone must have hacked my account. I argued with them for almost 2 hours then they promised an investigation would not be conducted. The next day I fo... read more
On March 15th 2020, I got an email from Aspiration Bank about the 5% cashback promo on their digital debit card. For clarification, I sent back an email on March 24th 2020, asking: "I have some questions on this 5% promo: 1. It's on any kind of purchase, just need to be under $1000 on each purchase? 2. Is it for multiple purchases? There's no cap on the total amount of money?" And this is the reply that I got back: "James (Aspiration Support) Mar 24, 10:11 AM PDT Hi *****, Thanks for reaching out! That is correct, as long ... read more
Business response:
While we unfortunately cannot comment on any specifics of this individual's experience, we do ask that all customers check the full terms and conditions of our promotions, which are made available alongside every promotional advertisement and email. For this promotion, customers were eligible to earn 5% cash back on digital debit card purchases up to $1,000.00. There was no limit on the number of transactions a customer could make to reach the $1,000.00 spending cap, as the 5% cash back applied to the first $1,000.00 spent ... read more
I loved this bank! Never had ANY problems and always has Great things to say about it. Until I emailed because I had a question. Less than 10 hours before my mother's social security direct deposit was to be made, they closed me WITHOUT ANY notice. I called and didn't get much help there either. Basically "oh sorry someone should have told you. We will look into this so it doesn't happen to anyone else but can't do anything else" SERIOUSLY?! How about the family you did it to?! Explained that was our rent, food, and my mothe... read more
Business response:
Sincere apologies for any challenges or inconvenience caused by the closure of Jessi's account. Closures may occur when an account does not meet the terms of the Customer Account Agreement, and we encourage this customer to reach back out anytime if they have any lasting questions regarding the reason for the closure. Thank you for taking the time to review this with us. The Aspiration Team
I opened an account with $1000. The money is now lost. Aspiration says they don't know where it is. My bank says it left my account and they don't know where it is. Aspiration says my bank blocked them, which my bank says is not true. Now, I want to cancel my account and was told they have to send me an email with the steps to take to cancel my account??? Whaat? Just cancel the account! You lost my money, you keep giving me the run around, and now you won't even cancel my account which you claim has no money in it anyway? Do... read more
Business response:
Thank you for taking the time to reach out, and we sincerely apologize for any confusion. Communication on 8/27/19 with Janea explained that funds were never received nor posted and why, detailed the necessary steps to further trace the funds from the initial sending institution, and outlined the standard account closing procedure required to close the account. As we are an entirely online financial institution, we must follow strict regulatory requirements for opening and closing accounts, and always work to make these proc... read more
I have been using them for about 2 years and really love their service. There was a bit of a rough patch when they transitioned away from Radius but now they are better than ever!
A excellent way to easily divest your money from the fossil fuel industry.
Opened a Redwood Fund account, then quickly realized that funds could only be withdrawn back into the same account that deposited the funds. I quickly pulled out and tried to open a Spend & Save account for the sole purpose of funding investment into the Redwood Fund. The site said it would take 3-5 business days to review my identification. On the 5th and 6th business day, I called to check up and was told both times that the review team would get back to me by the end of the business day. They lied. Now that I know that th... read more
Business response:
Communication with Paul continued to 5/17/19 until its resolution. Additional staff has been added to ensure a timely response on all issues. All cases prompted by Paul have since been closed. Thank you for taking the time to review this with us. The Aspiration Team
Ive been trying to get my bank account linked for a little over a month now! Ive spoken back and forth with supervisor John over this time period and although he is good with customer service, he is terrible about returning calls and follow up/through. I spoke with supervisor Robert the day before yesterday. This guy has no customer service in his bones whats so ever and i hope you review the call. He is aful, almost made me pull all my money from both accounts and investment funds. He should think about the type of industry... read more
Business response:
Investigations regarding Tomas' submitted issue are ongoing. This issue has been escalated as a development bug, and our team is working to provide an update as soon as possible. We apologize for anything less than professional customer service, and will ensure appropriate actions are taken to ensure no further issues. All new cases prompted by Tomas have been closed, and we look forward to a quick resolution regarding the submitted issue. Thank you for taking the time to review this with us. The Aspiration Team
I have to tell you that my experience with this company does not reflect the glossy promises. If you need to contact them, be prepared to wait. Today I held for 37 minutes only to have my called answered with "hello" and then the representative hung up on me. In my case they refused to pay a bill pay check stating insufficient funds even though the paying account had thousands of dollars more in it at all times. Do some research before joining aspiration, because it seems like they might be a troubled company. A simple googl... read more
Business response:
Communication with Donald regarding the submitted issue continued until 4/17/19, until it's resolution. Fees incurred due to bill pay were fully reimbursed to Donald, and account features were discussed in depth to avoid future issue. Additional customer support staff has since been added to better handle demand. All cases prompted by Donald have since been closed with the requested documents provided. Thanks for taking the time to review these with us. The Aspiration Team
Frequently asked questions about Aspiration
How is Aspiration rated?
Aspiration has a 2.4 star rating with 78 reviews.
When is Aspiration open?
Aspiration is closed now. It will open tomorrow at 8:00 a.m.
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