Ashley Store

Daniel S 

on BBB

a year ago

Always an easy experience. They make it so easy and convenient to make a purchase. Always friendly and helpful. 

Daniel W 

on BBB

a year ago

Was great sales lady was perfect. No complaints everything has a five year warranty and they sell stuff they have made and manufactured so the entire system is in house. Only place I found that had a good blend of Nordic design with a US flair. 

Aaron D 

on BBB

a year ago

Purchase some items from you guys in October 2020 received partial items in November 20 ************************************************************************** January promise to get the rest and not receive said would not be available until April. Then they discounted my items because I wanted to refund pay the balance off receive the rest of my items immediately and now, three years later its showing on my credit report that we did not pay off the items but I have a receipt from your stores computer saying everything ac... read more

Pamela F 

on BBB

a year ago

I ordered a loveseat online to match my couch. The night I ordered it I received the confirmation and a delivery date of Sept. 20th. I called the number provided for questions and spoke to a young woman. I asked if there was any way to move my delivery date up. She looked and said the best she could do was move it up a week to the 13th. I agreed and she said it was rescheduled for the 13th. We spoke to Ashley online the night before and again the morning it was to be delivered to confirm. I rescheduled all other appointments... read more

Gretchen S 

on BBB

a year ago

Opted for white glove delivery. Items still sitting in boxes unassembled 5 weeks later. Was told by tech that was missing correct bolts for bed frame and dispatch would contact me to set up an appointment for a technician to return within 2-3 days (which such promise was the only reason I didn’t tell them to take the items away and refuse delivery). Turns out - when I googled the assembly instructions and parts list for the bed frame, since those weren’t left with the delivery - I’m actually missing parts that the technician... read more

Shannon L 

on BBB

a year ago

Shopping for furniture is not my favorite thing to do. That said, our sales person, Kathryn *, was very professional and an absolute delight to work with. We knew what we wanted and she was super helpful and friendly. We received our purchases within a week! Delivery was accomplished on schedule, and I loved having the ability to track their truck. Our very polite delivery team made delivery and set up look easy and were in and out before we knew it! We love our new queen sofa bed and end tables and will definitely be doing ... read more

David O 

on BBB

a year ago

Great customer service from start to finish. Thanks for everything. 

Joel R 

on BBB

a year ago

Not happy that this company ran my credit card plus and minus twice. My bank was also concerned. Also I didn't appreciate Ashley's changing of the delivery date. The sofa is beautiful. 

Anand B 

on BBB

a year ago

I opted for white glove delivery and the experience has been very good. The team kept me informed with adequate and reasonable communication. The delivery folks provided excellent service and did their work very efficiently with no mess left Thank you for the service