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Ashley Store
- Furniture Stores
- Billings, MT
About this business
Location details
2914 Millennium Cir, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedGood quality merchandise with low prices!
Business response:
Thank you for sharing! We appreciate you taking the time to leave us a review.
BUYER BEWARE! I purchased my furniture in May and it is now October and still nothing but dates that keep being pushed back. They don’t even call you- you have to keep checking in every few weeks only to be told, “the pieces still haven’t came in” or “they didn’t pass quality inspection” so it will be another 30-60 days.
Business response:
Cara - We are truly sorry for the delay in your furniture delivery and any frustration this has caused. We truly understand your frustration and apologize for the inconvenience. We are feeling the pain just as you are. This is not simply a furniture industry concern. Due to the Covid crisis, this a nationwide concern with all manufactures and distributors. We would like to address your concerns to the best of our ability from our home office. Please feel free to reach out to contactus@ashleynva.com with your full name and in... read more
Recommendedservice was great , have been a customer for many years , thanks again
Business response:
Thanks for checking us out and sharing your experience 👍
RecommendedGreat selection of couches and full of sales representatives and management that listen to your needs. This is our go to store for furniture and mattresses.
Business response:
Thank you for your sharing your positive experience at our store! We look forward to seeing you again soon.
RecommendedOur sales associate,Ruth, was absolutely amazing in answering our questions and telling us about the furniture we were looking at. Because of her knowledge and helpfulness, we purchased the furniture set. Ruth is definitely the one to see when you are looking to buy new furniture!
Business response:
We are always here to help answer any questions you have and make your overall shopping experience a little easier! We are so excited to hear that you found the perfect furniture for your home with Ruth! Congrats Wanda!
RecommendedTodd was absolutely the most helpful person ever. I got exactly what I wanted for a great price. I usually hate furniture shopping because sales associates don’t allow me to just browse. Not today. It was the easiest experience ever. I would definitely shop here again.
Business response:
Nothing is better than finding the perfect furniture for your home at a price that fits your budget! We are here to make your shopping experience enjoyable and memorable! Congrats Bettina!
-Was told on the day I purchased by the salesman that the furniture was in the warehouse and delivery would be before September 30th. -My husband then made a phone call to see when expected delivery would be. He was then told it was told it was going to be October 25th. -I then went to the store ask for a manager and he then promised me a delivery date of October 10th along with free delivery and set-up for my trouble. -My husband called on October 6th to see when delivery time would be for October 10th and was told the deli... read more
Business response:
Ann - We are so sorry to hear of the delay in your delivery and any frustration this has caused you and your family. We want to ensure that your concerns addressed to the best of our ability from our home office. Please feel free to reach out directly to contactus@ashleynva.com so our Care Team can assist promptly.
Honor refunds you are supposed to give. I was supposed to be issued a refund in August. I keep getting the run around of oh you will get it in 10 days. It is now October and still no refund. Everytime I call it’s a oh your supposed to get it, but the store who can help me won’t or they take my card say oh in 10 days and that’s has been going on for 2 months. Just give me my refund I’m supposed to get it back. I would never ever purchase anything from This store again because this is how they treat people just awful.
Business response:
Hi Jen. Thanks so much for sharing your experience with us. Here at Ashley HomeStores we value and appreciate our customers' feedback. We truly apologize for any not responding to your concerns in a timely fashion. I sincerely ask that you give us the opportunity to it right. Please accept my sincerest apologies. At your earliest convenience please contact us @ feedback@ashleyne.com so we can assist with resolving your concerns.
RecommendedWe ordered furniture was told it was coming in today but only got one piece of furniture that we ordered. To get a hold of anyone is near impossible. And we payed a delivery charge. I’m very upset!!!!
Business response:
Jodi - We truly apologize for the delay in your furniture and any frustration this has caused. Please feel free to reach out directly to our Care Team to contactus@ashleynva.com with your full name and invoice number so we can look into this promptly.
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.7 star rating with 1,184 reviews.
When is Ashley Store open?
Ashley Store is closed now. It will open tomorrow at 10:00 a.m.
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