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Ashford
- Apartments
- Carrollton, TX
About this business
Our Community is very unique with a park like feel. The Resort Style Pool, New Leasing office with Resident Computer Station, New Fitness Center & Dog Park are just a few of the fabulous amenities here at Embry!
Location details
2116 Marsh Lane, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Awesome Experience! I have yet to move in, however, I just want to give a shout out to Oscar in the leasing office! He was beyond helpful in getting everything set up for me and helping me through the entire process. My credit was blocked because of an identity theft issue I had a few months ago and he walked me through exactly what I needed to do in order to resolve the issue and still held the apartment for me in the meantime. I can't wait to move in May!
Business response:
Thank you for sharing your thoughts about Ashford! It is our priority to provide superior service and we’re glad to read that you’ve experienced just that.
Stay away At one time this place was ok. Not so much anymore. New owners & mgmt have done nothing but run people off. I have been here for over 3 years & just about every neighbor I had has left from being sick & tired of the crap that is this place now. I'm leaving the day my lease is up. Don't believe the crap you see on the website. There is nothing resort or luxurious about this place. The place is old & dated. They call a new appliance or two & cheap vinyl wood looking floors updates. For this they want to raise the ren... read more
Business response:
Dear Resident, We’re disappointed to see that we haven’t been able to provide you with the high-quality service that we strive so diligently to maintain here at Ashford. We’d like the opportunity to change this and improve your experience with. Please take a moment to contact us as 972-417-7700. We look forward to speaking with you and resolving the concerns listed in your review.
Great Experience I just wanted to take the opportunity to show my appreciation with the level of service Noelle has shown me throughout my apartment application process. She has had a positive, upbeat attitude that makes me feel very welcome. I have stayed in these apartments for the past 3 years and the level of customer service is amazing! Noelle is amazing at her job and I just wanted to recognize her superior level of customer service. It is extremely comforting to know that this is the staff that is in the front office ... read more
Business response:
Dear Resident, we're happy to read that our helpful and welcoming service has encouraged you to call Ashford your home for the past three years! We're also delighted to read that you’ve recognized Noelle, she takes great pride in her work and we are lucky to have her as part of our fantastic team!
Aged and bad neighbors Worst neighbors I have ever encountered in my life. I have live in multiple apartments in past couple of decades and Ballantrae Springs is the worst! Walls must be paper thin - you can hear everything through and the windows must have never been recaulked - your electricity bill will be around $200 during summer and winter time. Rude and inconsiderate neighbors party out late and the managers don't care. Stay away!
Friendly and quite This apartment complex is a really friendly place to live. The tenants are extremly nice and welcome new tenants with open arms. It's difficult to not make friends while living here.
Aged The building has foundation issues. The doors are not sealed therefore drafty. The kitchen & baths have cheap laminate tops which are stained. The toilets cannot be cleaned properly as they are old and stained. The carpet is the original from the '80s. All the appliances are old. The stove/oven isn't calibrated & the handle doesn't fit the unit. The shower door doesn't close & the shower & tubs are constructed of a plastic prefab material. I could go much further with negative reviews.
family apartments Where do I start. There are so many great things about these apartments. The leasing agents are amazing they known us by name they are always helpful and smiling when we go in , the maintenance team is by far the best I have ever had they are on top of every problem that arises which is wonderful, the whole teams really makes you feel that it's a family and you are a part of it. The complex is very quite and it surrounds a big lake/pond that is peaceful. The neighbors are absolutely great we go to the pool ... read more
Some good some bad. When I first moved in here it was a really close little neighborhood. Lots of those people have moved. Now most stick to themselves. Office staff has been the same for years. Privately owned so a little slow on any type of upgrades. Rent was raised well before any upgrades happened. First floor apartments have fenced in small yards. Fences were just replaced. Pool gets too crowded, people from the other complex they own across the street are there all the time. Apartments definitely show their age. Slow t... read more
Frequently asked questions about Ashford
How is Ashford rated?
Ashford has a 3.4 star rating with 154 reviews.
When is Ashford open?
Ashford is open now. It will close at 5:00 p.m.
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