Ascension Saint Marys Hospital

Madelyne T 

on BBB

2 years ago

Horrible billing and customer service!It all started in March 2022. Deductible payment was due upfront before appt. Because I had other pending insurance claims that had not come in yet, I wound up ******* the hospital. When I requested the refund the billing **** couldnt find my payment. I had to prove I paid them many times. Each time I received an excuse of why I had to send it again. After several months of going through being told to give them 2 weeks here, or 45 days there, or **** days and the account would be credite... read more

Kristin A. 

on BBB

2 years ago

This place is horrible for children. I visited this hospital when my son was sick. He is just a baby so I wanted to tell him to a children's emergency room. They are listed as having a Dell children's emergency room here at Seton. There was not one. They even have a way to make an emergency room visit appointment online so I did that but when I got there they would not honor the appointment. Instead they kept us in the waiting room with all the adults and took all the adults ahead of the child. For 3 hours we waited and they... read more

joe a 

on BBB

2 years ago

I have unable to get payment for cataract surgery that was approved by Ascension Complete, their ******** plan. The surgical out patient surgery was performed at ********** Services East on July 29, 2021. Both I and the out patient facility have exhausted every avenue for help within the Ascension system. What makes this so bad is that was a more than 20 year employee of St Vincent's at the time of the surgery. One of two eye surgeries, one on each eye one month apart, and one has been paid in full. Currently the outstanding... read more

Sylvia G 

on BBB

2 years ago

The ** missed a glaringly obvious pneumothorax!We took our 16 year old son in with severe chest pain; we suspected pneumothorax and stated this.They did an X-ray, and said that they did not see a pneumothorax, but that the machine was so bad that it likely wouldn't show a small one.The next day, my son still in pain, we went to Express Med where we explained the situation, and what we suspected. She ordered a CT scan which showed a 10% pneumothorax.We took him to St. Vincent where they requested the original Memorial X-ray.T... read more

Suzanne H 

on BBB

2 years ago

I have not gotten my health cards. I cannot reach them on the phone. I was on hold for over an hour and no one ever came. I have a health concern and I called my Doctor Who was on it when I signed up and was told that this is a terrible insurance company, and that they have asked to be off of their website and they are still on it, my gynecologist is not on it. **************** is not on it and my hematologist is not on it. It was completely misrepresented when I signed up and this is a fraudulent company I believe. 

Todd T 

on BBB

2 years ago

My mother was at the facility for 17 plus months and currently passed away at the facility. No one has reached out since with any condolences. Nothing. Every time I have called to speak to someone no one ever answers and they have not returned any phone calls.The funeral home has tried repeatedly to get a hold of someone for a signature on the DEATH CERTIFICATE. When she was there they did not follow the activated healthcare POA. I was not notified during this time of her health status or what medications she was on. 

Roger D 

on BBB

2 years ago

I had a blood panel screen on my annual physical, done in August 2022. My health insurance plan, United Healthcare Advantage, originally did not cover a $115 panel charge. I appealed. UHC accepted my appeal and paid $115 to Ascension healthcare. Before I knew I had to appeal, Ascension sent me a bill for $115 for this same panel screen. I paid it and sent my check to to Ascension's ***** ********** in ************. The check was electronically sent on Oct. 3, 2022 and deposited into Ascension's account (I have the account nu... read more

Simon A 

on BBB

2 years ago

This is not about the hospital. They were the some of the very best people you could ask for. My complaint is with Via Christi's billing department. It is nothing short of a complete train wreck there is not enough space here for me to include all that happen to my bills with them. In short they set me up an payment plan --- took the payments directly out of my bank account --- and then turn it over the a debt collection agent. I wanted to warn everyone also to be prepared for no type of assistance if you try to call them. Y... read more

Deserea H 

on BBB

2 years ago

I would never recommend Ascension to anyone they are the worst insurance you could ever have. The cost, hidden fees and hoops you have to jump through just to reserve a test are horrendous. Also none of the employees are on the same page. You wait an hour for them to answer the phone, just to get a different reaponse everytime you call. Then when you get to the doctor's they are clueless, and just push you out the door. Please please take my advice, and many others don't pick Ascension for your health insurance. You'll be do... read more